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Support Manager Jobs in Arizona (NOW HIRING)

Epic Personnel Partners, LLC

Be Seen First

Regional System Support Manager

Peoria, AZ · On-site

$85K - $95K/yr

Position will report directly to System Support General Manager and Service Center Managers. Support as a Team Leader to Regional System Support Teams, supporting and directing them in efforts to ...

BeloForm Craft

Customer Support Manager

Phoenix, AZ

We are seeking a Customer Support Manager to lead and elevate our customer service operations. This role is responsible for ensuring a seamless and positive experience for every customer interaction ...

WM

Fleet Field Support Manager

Phoenix, AZ

$106.37K - $158.97K/yr

Communicates facility support observations, findings, and corrective action issues to the Group Fleet Director, Corporate Management, and support field staff, as needed. * Travel, as required, to ...

eBay Inc.

Manager, Dealer Support

Scottsdale, AZ · On-site

$81.20K - $139.40K/yr

Ebay Dealer Support Manager At eBay, we're more than a global ecommerce leader we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 ...

LPL Financial

Manager, ATST - Tech Support

Tempe, AZ

$76.84K - $128.13K/yr

The ATST (Tech Support) Frontline Manager co-manages the ATST (Tech Support) Team, which is comprised of over 109 individuals who are supporting technical inbound calls regarding the products ...

Tory Burch LLC

Support Supervisor

Scottsdale, AZ · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Tory Burch

Support Supervisor

Scottsdale, AZ · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

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Support Manager information

See Arizona salary details

$21K

$63.3K

$112.8K

How much do support manager jobs pay per year?

As of May 29, 2026, the average yearly pay for support manager in Arizona is $63,274.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $84,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Arizona? The most popular types of Support jobs in Arizona are:
What cities in Arizona are hiring for Support Manager jobs? Cities in Arizona with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Arizona as of May 2026, with employment types broken down into 83% Full Time, 12% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,274 per year, or $30.4 per hour.

Technical Support Manager

Yoh - A Day & Zimmerman Company

Tempe, AZ • Hybrid

$76K - $128K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

Job description

Yoh has an exciting opportunity for a Manager, Technical Support Operations to join our Financial Services client in Tempe, Arizona. This opportunity is ideal for candidates with leadership experience in technical support or call center environments who thrive in fast-paced, client-focused organizations.
See below for abbreviated job responsibilities and requirements. If after reviewing, you are interested in learning more about this, or other leadership opportunities, please apply with your updated resume ASAP.
Title: Manager, Technical Support Operations
Compensation: $76,000 128,000 annually, depending on experience
Type: Direct Hire
Industry: Financial Services / Technology Support
Location: Tempe, AZ (Hybrid 3 days onsite weekly)
Responsibilities
  • Lead and support a team of technical service professionals handling inbound advisor and platform support inquiries through phone and email channels.
  • Oversee daily operations including staffing, workflow management, escalation handling, coaching, and employee development.
  • Drive team performance through regular feedback, engagement initiatives, and performance evaluations.
  • Ensure service levels and response metrics are consistently achieved while delivering high-quality client support.
  • Partner with internal teams to improve processes, enhance system functionality, and support operational initiatives.
  • Assist with training development and mentor frontline staff on technical platforms and support procedures.
  • Manage complex support escalations and coordinate resolutions across multiple business units.
  • Monitor operational risks, ensure adherence to compliance requirements, and support audit readiness activities.
  • Participate in identifying workflow improvements, efficiency opportunities, and service enhancements.
  • Support incident management activities, including communication and coordination during system outages or disruptions.
Qualifications
  • Minimum 3 years of experience managing teams within a technical support, help desk, or call center environment.
  • Prior leadership experience with demonstrated ability to coach, motivate, and develop employees.
  • Strong customer service orientation with the ability to manage escalated client situations effectively.
  • Experience supporting technology platforms, troubleshooting processes, or advisor/client-facing systems.
  • Excellent verbal and written communication skills with strong organizational abilities.
  • Proficiency with Microsoft Office and service management/reporting tools.
  • Ability to multitask and perform effectively in a fast-paced operational setting.
  • Strong analytical mindset with focus on continuous process improvement and operational efficiency.
Preferred Qualifications
  • Bachelor s degree in Information Systems, Technology, Business, or related field.
  • CompTIA A+ or other technical certifications.
  • Experience in Tier 1 or Tier 2 technical support environments.
  • Familiarity with workforce management, call monitoring, or analytics tools such as NICE, CXOne, Nexidia, or Tableau.
    • Proven ability to build collaborative teams and foster a positive service culture.

Estimated Min Rate: $77000.00
Estimated Max Rate: $110000.00
What s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh s extensive talent community that will provide you with access to Yoh s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
  • Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
  • Health Savings Account (HSA) (for employees working 20+ hours per week)
  • Life & Disability Insurance (for employees working 20+ hours per week)
  • MetLife Voluntary Benefits
  • Employee Assistance Program (EAP)
  • 401K Retirement Savings Plan
  • Direct Deposit & weekly epayroll
  • Referral Bonus Programs
  • Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit ;/strong> to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh s hiring clients preferences. To learn more about Yoh s privacy practices, please see our Candidate Privacy Notice: ;/strong>

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