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Support Manager Jobs in Arizona (NOW HIRING)

Berkley

Underwriting Support Supervisor

Scottsdale, AZ · On-site

The Underwriting Support Supervisor will assist the Underwriting Support Manager with the oversight, coaching and development of the Associate Underwriting Team to ensure that all work is processed ...

Berkley

Underwriting Support Supervisor

Scottsdale, AZ · On-site +1

The Underwriting Support Supervisor will assist the Underwriting Support Manager with the oversight, coaching and development of the Associate Underwriting Team to ensure that all work is processed ...

Gifthealth

IT Support Site Lead

Mesa, AZ · On-site

$84K - $99K/yr

Reporting to the IT Support Manager, this role coordinates workload, manages escalations, supports staff development, partners with site leadership and cross-functional teams, and serves as the ...

giftHEALTH Inc

IT Support Site Lead

Mesa, AZ · On-site

$84K - $99K/yr

Reporting to the IT Support Manager, this role coordinates workload, manages escalations, supports staff development, partners with site leadership and cross-functional teams, and serves as the ...

Gifthealth Inc

IT Support Site Lead

Mesa, AZ · On-site

$84K - $99K/yr

Reporting to the IT Support Manager, this role coordinates workload, manages escalations, supports staff development, partners with site leadership and cross-functional teams, and serves as the ...

Oregano's

Restaurant Manager

Phoenix, AZ · On-site

$60K - $70K/yr

Restaurant Support Managers Wanted! Are you ready to toss your expertise into the mix? Oregano's Pizza Bistro is expanding, and we are looking for high-energy Support Managers to lead our teams! If ...

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Support Manager information

See Arizona salary details

$21K

$63.3K

$112.8K

How much do support manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for support manager in Arizona is $63,274.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $84,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Arizona? The most popular types of Support jobs in Arizona are:
What cities in Arizona are hiring for Support Manager jobs? Cities in Arizona with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Arizona as of July 2026, with employment types broken down into 86% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $63,274 per year, or $30.4 per hour.
Underwriting Support Supervisor

Underwriting Support Supervisor

Berkley

Scottsdale, AZ • On-site

Other

Posted 4 days ago

Job description

Company Details
Berkley Aspire is an excess & surplus lines insurer of commercial risks unable to find a home in the standard markets. We are an operating unit of WR Berkley, a publicly traded (NYSE "WRB") global insurer founded in 1967.
We make excess & surplus lines easy - easy for our distribution partners, easy for the businesses they represent, and easy to navigate. The lines of coverage we underwrite include general liability, property, and excess liability. Our model is different than our competitors - we do the premium billing and do not add interest/ finance percentage, we offer enhanced commissions, and we handle the stamping, affidavit filings, and other behind-the-scenes paperwork.
Our company culture is entrepreneurial, employee centric, and focused on sustainable growth. Aspire teammates work either remotely or on a hybrid schedule from offices in Scottsdale, Cincinnati, and Richmond. If you are looking for a company that offers room for advancement, great benefits, and positive vibes, then Aspire may be the place for you!
The Company is an equal employment opportunity employer.
Responsibilities
The Underwriting Support Supervisor will oversee the day to day operations of an Associate Underwriter Team and will manage service level objectives to ensure proper support is being provided to the Underwriting Team.
The Underwriting Support Supervisor will assist the Underwriting Support Manager with the oversight, coaching and development of the Associate Underwriting Team to ensure that all work is processed within company established service standards and in compliance with company quality objectives.
This role may be located in our Scottsdale, AZ, West Chester, OH or Glen Allen VA offices and will also:
  • Supervise a team of Associate Underwriters.
  • Monitor the day-to-day processing of a team of Associate Underwriters.
  • Ensure all transactions are processed within company established service standards.
  • Ensure all work processed by the Associate Underwriter team meets company productivity and quality objectives.
  • Complete quality control reviews of staff on a quarterly basis.
  • Evaluate, monitor and recommend improvements to current processes and workflows to gain efficiencies for underwriting support functions.
  • Ensure documented procedures and training manuals/materials are kept up to date.
  • Provide timely and regular feedback to the Associate Underwriter team on quality, quantity and other performance issues through formal and informal communication.
  • Coach, train and mentor the Associate Underwriting team including training of new hires and ongoing/continuing education of existing staff.
  • Respond to any escalated calls and/or e-mails.
  • Recognize and acknowledge the skills of team members, help them understand their growth areas and build on their strengths.
  • Provide back-up for Associate Underwriting team as necessary.
  • Operate according to underwriting authority as delegated by manager.

May perform other functions as assigned.
Qualifications
  • Bachelor's degree and two plus years related insurance experience; or equivalent combination of education and experience.
  • Supervisory experience preferred.
  • Experience in commercial lines rating and or underwriting preferred.
  • Excess and Surplus lines background preferred.
  • Experience working with technology business a plus.
  • Knowledge of rating practices.
  • Strong oral and written communication skills.
  • Strong decision-making skills.
  • Ability to work as well as part of a team.
  • Strong interpersonal skills.
  • Strong customer service skills.
  • Excellent PC skills and a working knowledge of Windows environment.

Additional Company Details
We do not accept unsolicited resumes from third party recruiting agencies or firms.
Sponsorship Details
Sponsorship not Offered for this Role

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