ZipRecruiter

Log In

1

Support Manager Jobs (NOW HIRING)

United Airlines

Production Support Manager

Dallas, TX · On-site

The Production Support Manager leads end-to-end operations, system stability, service delivery, and continuous improvement for businesscritical platforms. The role oversees multi-level support teams ...

McGuireWoods LLP

Legal Support Manager

Washington, DC · On-site

$109K - $166K/yr

Overview McGuireWoods is seeking an experienced and forward-thinking PA Response Team (PART) Manager to lead one of the firm's most innovative and rapidly growing administrative support models. PART ...

KLA Corporation

Product Support Manager

Phoenix, AZ · On-site

... support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. /Preferred Qualifications The Product Service Manager owns the customer ...

Compass Group

Technology Support Manager

Boston, MA

$100K - $105K/yr

Global Technology & Platform Manager Reports to: Global Director of Brand & Programming (Michele ... The position will partner closely with Operations to support technology requests and datadriven ...

kiinc

Operations Support Manager

Manitowoc, WI · On-site

Position Summary The Operations Support Manager drives continuous improvement and supports plant operations through cross-functional coordination. This role partners with Operations and Engineering ...

New

Arista Networks

NetSuite Support Manager

Who You'll Work With The NetSuite Support Lead/Manager will be responsible for ensuring the continuous, high-availability, and reliable operation of the NetSuite ERP system across our global ...

Truist

Production Support Manager

Atlanta, GA · On-site

This role leads global onshore and offshore support teams, manages incidents and problems, and ensures ATM services operate in compliance with ITIL best practices, regulatory standards, and business ...

next page

Showing results 1-20

All JobsSupport Manager Jobs

Support Manager information

See salary details

$22.5K

$67.9K

$121K

How much do support manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What jobs pay 500,000 a year in the US?

Support managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized medical fields, or high-level corporate positions. In some cases, senior support or technical directors in large companies with bonuses and stock options can reach this level, but it is rare. Most support management roles have salaries significantly below this threshold.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What jobs pay 2000 a day?

Support managers typically do not earn $2,000 a day; such high daily earnings are more common in specialized roles like executive consultants, high-level sales directors, or certain freelance professionals with significant experience and client bases. These roles often require advanced skills, certifications, or extensive industry expertise. Most support management positions have salaries that are significantly lower than this figure.

What job makes $10,000 a month without a degree?

Support managers typically do not earn $10,000 a month without a degree; high earnings in support roles usually require extensive experience or specialized skills. Jobs that can reach this level without a degree include sales, real estate, or certain entrepreneurial ventures, but they often depend on performance, network, and industry. Most high-paying roles in support or customer service require relevant experience and strong leadership abilities.
More about Support Manager jobs
What cities are hiring for Support Manager jobs? Cities with the most Support Manager job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
Who are the top companies hiring for Support Manager jobs? The top employers for Support Manager jobs are:
What states have the most Support Manager jobs? States with the most job openings for Support Manager jobs include:
Support Manager jobs near you
Infographic showing various Support Manager job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.
Technical Support Manager

Technical Support Manager

Sigma Computing

San Francisco, CA • On-site

$140K - $170K/yr

Other

Posted 6 days ago

Job description

We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members as well as delivering against key performance metrics. You'll lead process improvements for customer and partner growth, retention, and excellence, while fostering individual contributions and driving cross-functional projects that spark innovation and collaboration. You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone.

Minimum Education Requirement

This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone.

What You Will Be Doing
  • Become a product expert. We are a data driven group and expect you to become fully proficient in Sigma.
  • Lead a team of exceptional product experts providing the Sigma user base with an excellent customer experience.
  • Hire, develop and train a strong team of Support Engineers on an ongoing basis.
  • Collaborate with cross-functional groups - Engineering, Design, Product, Customer Success, Sales, and Marketing ensuring delivery of a great customer experience.
  • Manage and develop a strategy toward key metrics: CSAT, Initial Response (IR), SLA, Time to Resolution (TTR).
  • Continuously refine processes to optimize efficiency, elevating customer support operations.
  • Uncover golden insights within Support data, translating them into actionable strategies for continuous improvement.
  • Develop a reputation for excellence, high credibility and integrity with peers across the org.
Qualifications We Are Looking For
  • 5+ years of industry experience supporting data platforms in an enterprise environment and 2+ years in a people management role.
  • Computer Science fundamentals. Strong domain expertise in databases and business intelligence.
  • Comfortable with CDW environment/concepts.
  • Proficient in SQL and data modeling concepts.
  • A proven track record of building trust with customers and bringing issues to resolution quickly.
  • Are curious, love to learn and to dig into new technologies and can pick them up quickly.
  • Excellent verbal and written communication skills.
Highly Desirable Skills & Experience
  • Managed a team supporting a SaaS product.
  • Experience working with Snowflake, Redshift, or BigQuery.
  • Knowledge of GCP or AWS.
  • Startup experience.

Additional Job details

The base salary range for this position is $140k - $170k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for bonus and stock options, as well as a comprehensive benefits package.

Apply