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Support Manager Jobs (NOW HIRING)

Forklifts Group

Product Support Manager

Orange, CA

$125K - $150K/hr

The Product Support Manager directs an efficient and profitable operation through productive staffing, customer retention and growth, cost controls, achievement of objectives, and supporting ...

Aviagen Group

Commercial Support Manager

Huntsville, AL · On-site

The Commercial Support Manager is the engine behind the Joint Business Development Program. As participating customers move through the program, this person makes sure the pieces that matter to them ...

Captive Resources

Captive Support Manager

Itasca, IL

$105K - $110K/hr

Lead a team of Captive Support professionals by driving operational excellence, developing ... Communication & Collaboration: Builds strong partnerships across Program Management and ...

Latham & Watkins LLP

Attorney Support Manager

Boston, MA · On-site

$140K/yr

About the Role The Attorney Support Manager is an integral part of Latham's Attorney Support team. This role will be responsible for organizing, supervising and developing Attorney Support staff in ...

Cresco Labs

Operations Support Manager

Fall River, MA · On-site

JOB SUMMARY The Operations Support Manager will lead and oversee cross-functional operations across supply chain, quality, and compliance functions within Cresco's Massachusetts facilities. This role ...

New

Everon LLC

Business Support Manager

Albuquerque, NM · On-site

Manage the financial activities, human resource activities and administrative support infrastructure. Control customer communications, sales, service, installation and general functions within the ...

ERMC

Technical Support Manager

Houston, TX · On-site

Requirements and Description ERMC is looking for a qualified Technical Support Manager to perform all maintenance related work assignments to ensure all facilities & equipment are properly maintained ...

KLA Corporation

Product Support Manager

Phoenix, AZ

... support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. /Preferred Qualifications The Product Service Manager owns the customer ...

ARK Hospitality

Operations Support Manager

Memphis, TN

$65K/yr

We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact leadership role ...

New

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

Cesna Group

Business Support Manager

New York, NY · On-site

$100K - $200K/yr

Job Summary The Business Support Manager ? We are seeking a hands-on, self-directed professional to manage the day-to-day financial, HR, administrative, and general affairs (GA) operations at our ...

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Support Manager information

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$22.5K

$67.9K

$121K

How much do support manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
More about Support Manager jobs
What cities are hiring for Support Manager jobs? Cities with the most Support Manager job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
Who are the top companies hiring for Support Manager jobs? The top employers for Support Manager jobs are:
What states have the most Support Manager jobs? States with the most job openings for Support Manager jobs include:
Support Manager jobs near you
Infographic showing various Support Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.
Regional Support Manager

Regional Support Manager

US Department of Housing and Urban Development

Denver, CO • On-site

$133K/yr

Other

Posted 16 days ago

Job description

This position is located in the Department of Housing and Urban Development, Office of the Chief Administrative Officer.Qualifications:

You must meet the following requirements within 30 days of the closing date of this announcement.

Specialized Experience: For the GS-14 grade level, you must have one year (52 full weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized Experience for this position includes:
  • Providing administrative and technical support functions such as human capital support or resource management oversight, program analysis, or monitoring work operations; AND
  • Supervising or leading a team of employees and monitoring their progress towards accomplishing goals and meeting deadlines; AND
  • Evaluating the effectiveness and efficiency of operating procedures, regulations, and policies to recommend improvements and resolve problems; AND
  • Managing projects from inception to completion through project planning (i.e. requirements analysis, actions planning)
Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-14 you must have been at the GS-13 level for 52 weeks.
Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.Education:This job does not have an education qualification requirement.Employment Type: OTHER

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