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Support Manager Jobs (NOW HIRING)

Matco Tools

Applications Support Manager

Stow, OH · On-site

Lead and manage the day-to-day application support team that provides Tier 1-3 support for MDBS used by Matco franchise owners, technicians, and franchise operations staff. * Serve as primary ...

Jaguar Land Rover

Product Support Manager

Irvine, CA · On-site

$107K - $150K/yr

Product Support Manager POSITION: Product Support Manager RECRUITMENT SALARY RANGE: $107,000 - $150,000* LOCATION: Field based role - Irvine/Los Angeles Metro Area -Travel 60% in region REPORTS TO:

KLA Corporation

Product Support Manager

Milpitas, CA · On-site

... support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. /Preferred Qualifications The Product Service Manager owns the customer ...

KLA Corporation

Product Support Manager

Phoenix, AZ

... support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. /Preferred Qualifications The Product Service Manager owns the customer ...

McGuireWoods LLP

Legal Support Manager

Richmond, VA · On-site

$99K - $151K/yr

Overview McGuireWoods is seeking an experienced and forward-thinking PA Response Team (PART) Manager to lead one of the firm's most innovative and rapidly growing administrative support models. PART ...

Cornerstone

Desktop Support Manager

Boston, MA · On-site

The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop Support for their assigned offices. The Manager partners with their counterpart to create full ...

McGuireWoods LLP

Legal Support Manager

Atlanta, GA · Hybrid

Overview McGuireWoods is seeking an experienced and forward-thinking PA Response Team (PART) Manager to lead one of the firm's most innovative and rapidly growing administrative support models. PART ...

Dlapiper

Legal Support Manager

New York, NY · Hybrid

Summary The Legal Support Manager, working in collaboration with and in support of the firm's strategic initiatives, works closely with the Office Administrator to supervise the various Legal Support ...

Dlapiper

Legal Support Manager

Baltimore, MD · Hybrid

Summary The Legal Support Manager, working in collaboration with and in support of the firm's strategic initiatives, works closely with the Office Administrator to supervise the various Legal Support ...

STRUCTURE Commercial Real Estate

Be Seen First

Business Support Manager

Tallahassee, FL · On-site

$38K - $45K/yr

The goal for STRUCTURE Commercial Real Estate as related to finding a Business Support Manager for full-time employment will be to match an applicant's strengths and interests, to this job scope ...

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Support Manager information

See salary details

$22.5K

$67.9K

$121K

How much do support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
More about Support Manager jobs
What cities are hiring for Support Manager jobs? Cities with the most Support Manager job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
Who are the top companies hiring for Support Manager jobs? The top employers for Support Manager jobs are:
What states have the most Support Manager jobs? States with the most job openings for Support Manager jobs include:
Support Manager jobs near you
Infographic showing various Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Retail Support Manager

Stanford Federal Credit Union

Palo Alto, CA • On-site

$101K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description


Retail Support Manager Opportunity at Stanford Federal Credit Union!

We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual yearning to make a difference, we need you on our team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University and some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry.

Stanford FCU is a $4.5 billion company with a global reach of over 95,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives!

The Retail Support Manager is responsible for the day-to-day management of the Retail Support Department. The manager will be responsible for the daily supervision, operations, and increased efficiency of the department, as well as for coaching and developing team members to achieve their highest potential. They are responsible for coaching and training associates, delegating, and following up on daily tasks, managing performance, ensuring adequate department coverage, and assisting with other duties and projects as requested. The manager will also ensure members and staff are supported promptly, courteously, efficiently, and professionally. Builds supportive relationships with all areas of the Credit Union as well as with various third-party providers.

Who YOU are:

  • Requires 3+ years of management experience in a financial institution with demonstrated leadership skills required. Bachelor’s degree or equivalent level of education and experience preferred.
  • Strong financial services operations and regulatory compliance background.
  • Ability to work in a fast-paced environment and prioritize tasks while servicing members and coaching/directing employees.
  • High energy individual with ability to interact with various levels throughout the Credit Union.
  • Interpersonal skills to represent the Credit Union in a positive way, both internally and externally at all times.
  • Accuracy and attention to detail.
  • Excellent organizational and multi-tasking skills.
  • Demonstrated proficiency in both oral and written communications.
  • Proficient in Microsoft Applications.
  • Strong problem-solving skills and the ability to develop conceptual alternatives.
  • FISERV DNA experience preferred or experience working with multiple core systems.

What YOU’LL do:

  • Maintain an ongoing understanding of the credit union operations and the impact on the various departments supported by the Retail Support department. Responsible for overseeing the support being provided to members and staff.
  • Maintain consistent, in-depth knowledge of Credit Union products and services, policies and procedures, operations, systems, and general banking regulations.
  • Provides oversight of Retail Support daily operations to ensure processes are completed timely and in accordance with department guidelines, policies, procedures, and regulatory requirements.
  • Responsible for regular review of the department’s procedures and processes to identify possible opportunities for improvement.
  • Perform audit of department new account openings and transactions according to the Credit Union’s policies and procedures. Assists in responding to departmental level audit and examination findings or inquiries.
  • Conducts regular staff meetings, including training, to ensure staff has a thorough understanding of all Credit Union operational procedures, products, and services as well as regulatory requirements that apply to their daily functions.
  • Promotes an effective team relationship between the Branches, Call Center, Digital Banking, and other departments by providing the highest quality of professional and courteous support.
  • Collaborate with various other departments to solve complex issues and develop processes to improve overall customer experience.
  • Monitors team interactions with members and staff to ensure excellent service and support by ensuring all interactions are handled courteously, professionally, efficiently, and within the established service level standards.
  • Manages the SFCU IRA/HSA Program to include contributions, distributions, death notifications, trustee to trustee transfers, conversions, RMDs, and year-end tax reporting and validations. Manage incoming member requests submitted online through the Retirement Central platform and troubleshoot reported system issues. Work with our SEG partners on the management of their HSA contributions.
  • Identify operational deficiencies and training opportunities by tracking inquiries and escalations. Assist with developing and implementing process improvements.
  • Participate in projects and other change initiatives as assigned ensuring efficient and timely completion of assigned tasks.


Some of our benefits for YOU:

  • 100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
  • Quarterly incentives up to 10% of your salary (based on position)
  • Employer 401(k) matching up to 5% plus additional annual discretionary contributions
  • Education reimbursement up to $5,200/year
  • Employee recognition program with cash incentives
  • Commuter Toll reimbursement $100-$200/month (based on position)
  • Wellness Benefits up to $1,200 per year
  • Paid Sick Time accrues at two weeks per year
  • Paid Vacation Time accrues at three weeks per year
  • Paid Federal banking holidays (approximately 11 per year)
  • Ongoing training and education, seminars, and conferences
  • Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
  • Waived fees and deposit bonuses on Stanford FCU accounts
  • Flex health/transit plan availability
  • Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources

If you are ready for this awesome opportunity (or know somebody who is) please contact us today!

Stanford Federal Credit Union provides competitive pay ranges based on factors such as (but not limited to) the scope and responsibilities, qualifications needed for the position and external market pay for comparable positions.

Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions.

Stanford Federal Credit Union is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.