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Support Manager Jobs (NOW HIRING)

Brady

Technical Support Manager

Salt Lake City, UT · On-site

PDC is seeking a strategic, process-driven Manager of Technical Support & Printer Repair to oversee our hardware and software support operations. In this critical leadership role, you will be the ...

Turner Mining Group

Business Support Manager

Republic, WA · On-site

$170K - $185K/yr

Turner Staffing Group is partnering with a client in the Republic, Washington area to identify an experienced Business Support Manager for a direct-hire leadership opportunity. This is a key site ...

Clay Labs

Product Support Manager

San Francisco, CA · On-site

$140K - $170K/yr

Product Support Manager @ Clay You will lead a dedicated team of support specialists who engage with our diverse customer base, from innovative enterprises to agile startups and SMBs. Your leadership ...

Vapor Thrift Store

Support Manager (Westover)

Westover, AL · On-site

$15 - $17/hr

Escalate any customer service concerns to Assistant Store Managers or Store Manager as needed. * Share the vision and mission of Vapor Ministries with customers. * Processing and Receiving * Quickly ...

Sodexo Live!

Operations Support Manager

Orlando, FL · On-site

$74K - $96K/yr

We are searching for an experienced Operations Support Manager who will be an integral part of the Stewarding department at the Orange County Convention Center located in Orlando, FL! About the job ...

UL Solutions

Sales Support Manager

Northbrook, IL · On-site

$118K - $150K/yr

* Manages the coordination of activities of a section or department with responsibility for meeting financial commitments, including costs, methods, and staffing. * Frequently interacts with ...

All-in-Credit-Unio

IT Support Manager

Daleville, AL · On-site

$83 - $125/hr

This role is responsible for maintaining service levels, managing support queues, coordinating work assignments, supporting hardware and software needs, and ensuring staff receive timely, effective ...

Sunbelt Rentals

Service Support Manager

Westbury, NY

$64K - $89K/yr

As a Service Support Manager, you will have two direct reports; the Parts Manager and the Administrative Assistant. The Service Support Manager will work hand in hand with the Service Manager (who ...

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How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
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Support Manager jobs near you
Infographic showing various Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Operations Support Manager

ARK Hospitality

Memphis, TN • On-site

Full-time

Re-posted 13 hours ago

Job description

Description
We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact leadership role designed for a hands-on operator who thrives in a fast-paced, people-first environment. The position requires living on-site during assignments and frequent travel to support various hotel locations within our portfolio.
The ideal candidate will be a proactive problem-solver, an effective communicator, and a strong team builder who aligns with the company's values and commitment to excellence. This position requires 24-hour availability, living on property during the assignment, and frequent travel.

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