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Virtual Support Jobs (NOW HIRING)

CommonSpirit Health

Job Summary and Responsibilities As our Clinical Informaticist - Virtual Support, you will promote IT understanding, integration, and application in healthcare. Every day you will address complex ...

CommonSpirit Health

Provides virtual first-line support for technology issues, troubleshooting, and resolving problems whenever possible. Ensures clear, accurate, and courteous communication with customers throughout ...

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How much do virtual support jobs pay per hour?

As of May 30, 2026, the average hourly pay for virtual support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What Are Virtual Support Jobs?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a Virtual Support Specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by Virtual Support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is a Virtual Support specialist?

A Virtual Support specialist is a professional who provides customer service, technical assistance, or administrative support remotely, typically via email, chat, or phone. They help clients or customers resolve issues, answer inquiries, and ensure a smooth digital experience without being physically present in an office. Virtual Support roles are common in various industries, including tech, retail, healthcare, and finance. This job requires strong communication skills, technical aptitude, and the ability to multitask effectively in a remote environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

More about Virtual Support jobs
What cities are hiring for Virtual Support jobs? Cities with the most Virtual Support job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
What states have the most Virtual Support jobs? States with the most job openings for Virtual Support jobs include:
What job categories do people searching Virtual Support jobs look for? The top searched job categories for Virtual Support jobs are:
Virtual Support jobs near you
Infographic showing various Virtual Support job openings in the United States as of May 2026, with employment types broken down into 11% As Needed, 67% Full Time, 11% Part Time, and 11% Temporary. Highlights an 43% Physical, 18% Hybrid, and 39% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Virtual Medical Assistant - Virtual Support Center

Virtual Medical Assistant - Virtual Support Center

Texas Children's Hospital

Houston, TX • On-site, Remote

$20.25 - $27.25/hr

Full-time

Posted 4 days ago

Texas Children's Hospital rating

8.4

Company rating: 8.4 out of 10

Based on 169 frontline employees who took The Breakroom Quiz

60th of 990 rated hospitals

Job description

Job Description
We are searching for a hybrid Virtual Medical Assistant with our Texas Children's Virtual Support Center - someone to provide patient care and excellent customer service as the first contact for patients, providers, and staff accessing virtual and/or non-virtual ambulatory clinics.
As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards."
Think you've got what it takes?
Qualifications:
One of the following required:
  • CCMA- Certified Clinical Medical Assistant certificate from the National Health career Association required
  • CMA-AAM- Certified Medical Assistant from the American Association of Medical Assistants
  • EMT Certified Emergency Medical Technologist from the Texas Department of State and Health Services required
  • EMT-A Certified Advanced Emergency Medical Technologist from the Texas Department of State and Health Services required
  • EMT-B Certified Emergency Medical Technologist-Basic from the Texas Department of State and Health Services required
  • EMT-I Certified Emergency Medical Technologist-Intermediate from the Texas Department of State and Health Services required
  • EMT-P Certified Emergency Medical Technologist-Paramedic from the Texas Department of State and Health Services required
  • LIC PAR- License Paramedic from the Texas Department of State and Health Services required
  • NCMA- National Medical Assistant Certification from the National Center for Competency Testing required
  • NRCMA - Nationally Registered Certified Medical Assistant from the National Association of Health Professionals required
  • RMA- Registered Medical Assistant from the American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants required
  • 2 years related experience required
  • 2 years Ambulatory telemedicine experience preferred
  • Experience in a healthcare setting or customer service focused industry preferred
  • Outpatient clinic operations experience

Responsibilities
  • Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner
  • Coordinates communications including phone calls, pages, faxes, etc. in a friendly, professional, and timely manner
  • Facilitates the appointment check-in and virtual rooming procedure
  • Performs patient registration procedures per clinic process
  • Checks on the activation status of the patient portal. Identifies and offers access to the patient or patient proxy according to organizational guidelines
  • Reschedules missed appointments or adds to clinic waitlist
  • Collaborates with clinic staff to ensure efficient patient flow
  • Verifies required paperwork is completed by the patient to ensure accuracy of information
  • Validates that the appointment is able to proceed by ensuring the presence of the patient and a legal guardian.
  • Ensures appointment is taking place in a state in which the provider is licensed. Assesses that the patient and other parties are in a safe and secure setting
  • Completes check out for patients and families
  • Provides education and guidance around telemedicine

About Us
Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.
Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston; and Texas Children's Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children's Health Plan, the nation's first HMO focused on children; Texas Children's Pediatrics, the largest pediatric primary care network in the country; Texas Children's Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

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