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Virtual Support Jobs (NOW HIRING)

... the virtual Support Service & Maintenance support team โ€ข Support multiple customers and work within specific schedule and cost constraints Qualifications : Required : โ€ข Typically requires a ...

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Virtual Support information

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$14

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$44

How much do virtual support jobs pay per hour?

As of May 30, 2026, the average hourly pay for virtual support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What Are Virtual Support Jobs?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a Virtual Support Specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by Virtual Support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is a Virtual Support specialist?

A Virtual Support specialist is a professional who provides customer service, technical assistance, or administrative support remotely, typically via email, chat, or phone. They help clients or customers resolve issues, answer inquiries, and ensure a smooth digital experience without being physically present in an office. Virtual Support roles are common in various industries, including tech, retail, healthcare, and finance. This job requires strong communication skills, technical aptitude, and the ability to multitask effectively in a remote environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

What cities are hiring for Virtual Support jobs? Cities with the most Virtual Support job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
What states have the most Virtual Support jobs? States with the most job openings for Virtual Support jobs include:
Infographic showing various Virtual Support job openings in the United States as of May 2026, with employment types broken down into 11% As Needed, 67% Full Time, 11% Part Time, and 11% Temporary. Highlights an 43% Physical, 18% Hybrid, and 39% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Bilingual (Spanish/English) Clinical & Program Specialist - CSCLA

Bilingual (Spanish/English) Clinical & Program Specialist - CSCLA

Cancer Support Community

Los Angeles, CA โ€ข On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago


Job description

Salary:

Job Title: Bilingual (Spanish/English) Clinical & Program Specialist

Reports to: Clinical & Program Director

FLSA (Fair Labor Standards Act) Status: Exempt

Hours: Full-time; 40 hours per week Location: Hybrid - Split Remote / In-Person Job Description Last Revised: March 2026

Summary: The CSCLA Bilingual Clinical & Program Specialist is an integral member of the clinical and programs team, providing support and resources at CSCLA main and satellite locations. The role is responsible for the facilitation of support groups for people affected by cancer and for providing brief counseling for individuals, couples, children, and families. The Bilingual Clinical & Program Specialist assists with the overall CSCLA program by leading orientation meetings, conducting customized support plan meetings, assisting with program outreach, etc. This role regularly interacts with CSCLA participants, potential participants, program staff, trainees, hospital and community-based organization partners, and volunteers, and has a strong understanding of CSCLAs psychosocial support for cancer patients and their loved ones.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Provision of Clinical Services:

  • Conduct customized support plan meetings and orientations with new participants;
  • Facilitate in-person and virtual support groups within the framework of the Cancer Support Community model;
  • Conduct brief individual, couples, and/or family counseling sessions utilizing a brief therapy model;
  • Provide onsite, offsite, and virtual support services and administrative duties in coordination with Program and Clinical teams utilizing CSC group model;
  • Travel to offsite partnership sites for delivery of direct services;
  • Participate in Child, Teen and Family events to support our Spanish-speaking participants (e.g., Family Fun Night, CTF Education and Social events, parent, and pediatric individual counseling);
  • Become proficient in and implement Cancer Support Source (CSS) Distress Screening and review resource reports with participants;
  • Work as part of the Admin team to continuously review and improve the onboarding process;
  • Provide documentation for all patient contact, including intake and progress notes, support group attendance, contact logs, authorizations to release information, etc.;
  • Attend regular clinical team meetings, admin meetings, and staff meetings;
  • Model professionalism across all professional and community relationships;
  • Communicate regularly via phone, email, and/or video meetings with CSCLA administrative and clinical staff.

Community Outreach:

  • Act as an agency representative at outreach events, satellite partnerships, ;
  • Seek out, register for, and attend health fairs and appropriate community events;
  • Identify and build relationships with relevant community organizations and hospital systems to build database of local resources and steward robust partnership.


Resource Navigation:

  • Link patients to various resources (e.g., financial and transportation assistance) and support virtual and onsite educational programming;
  • Assist individuals with applying for various collaborative resources (e.g., Affordable Care Program, Tablet rentals, BEAR Fund, research/clinical trial opportunities);
  • Engage with various Los Angeles Promotoras groups;
  • Stay current with mental health, wellness, and education programs & services provided by Cancer Support Community.

The above job description is not intended to be an all-inclusive list of duties. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.


Salary and Benefits

Pay Range Depending Upon Experience: $70,000-$85,000

In addition to a competitive salary, CSCLA offers comprehensive medical, vision and dental coverage; paid vacation, sick time, and personal days; and optional participation in an employee-contribution retirement plan.


Commitment to Diversity, Equity, and Inclusion

Cancer Support Community Los Angeles is committed to building a diverse staff that reflects the communities we work alongside, and we value equity and inclusion in our workplace. As an organization committed to creating access to supportive care for all, it is our goal to apply a lens of racial and health equity into all aspects of our work. We welcome applicants with a global perspective and a commitment to values around diversity, equity, and inclusion to apply.


Cancer Support Community Los Angeles encourages applications from all qualified individuals, without regard to race, gender identity, sexual orientation, ethnicity, nationality, socioeconomic status, language, (dis)ability, physical and emotional health, age, religious commitment, political perspective, and individuals and communities that have and continue to be underrepresented and often marginalized.

Supervisory Responsibilities

This position has no supervisory responsibilities.


Education/Experience

  • Clinical mental health professional with knowledge of psychosocial oncology and/or related experience (i.e. LCSW, LMFT, PsyD)
  • Minimum of two years post-graduate experience preferred, including group facilitation, community outreach, and program development and management experience;
  • Strong clinical skills, including group therapy experience and ability to work with issues surrounding chronic and life-threatening illness;
  • Knowledge of the local community, cancer support services and organizations;
  • Effective oral and written communications;
  • Computer


Language Ability

The following abilities are required in English and Spanish. Ability to read and interpret documents such as permits, instructions, and manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of medical professionals, donors, volunteers, or employees of organization.

Certificates and Licenses

Master's degree in social work, clinical psychology, marriage and family therapy, or related field is required. Licensed clinical therapist (LCSW, LMFT, PsyD, etc.) preferred. Documentation of licensure and malpractice insurance coverage is required.

Please submit resume to Sigall Cahn, LCSW: jobs@cancersupportla.org. Due to the large number of applicants, please know that we cannot respond personally to each application or accept phone call inquires.


Cancer Support Community Los Angeles is an equal opportunity employer and does not discriminate on the basis of race, culture, age, disability, gender, HIV status, or sexual orientation.