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Virtual Support Jobs in Alabama (NOW HIRING)

MCI Careers

$21 - $28/hr

The virtual assistant's primary responsibility is to be organized, prioritize tasks, complete tasks efficiently, and support the Executive Assistant. The ideal candidate should have an excellent ...

InsuraTec

Virtual Telesales Manager

Dothan, AL · Remote

Virtual Telesales Manager Location: Remote (Work From Home) Schedule: Flexible Hours | Full-Time ... Deliver exceptional customer service from consultation through ongoing policy support. * Stay ...

ITW Avery Weigh-Tronix

Dillon Product Manager

AL · Remote

$80.80K - $121.20K/yr

This role will provide technical support to the sales channel and end users through product demonstrations and virtual support. The Dillon Product Manager will assess and prioritize customer and ...

MCI Careers

As a Virtual Executive Assistant, you will perform a variety of high-level administrative tasks and support our company's senior-level managers. The Executive Assistant's responsibilities include ...

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$13

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How much do virtual support jobs pay per hour?

As of May 29, 2026, the average hourly pay for virtual support in Alabama is $23.61, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.72 per hour, depending on experience, location, and employer.

What Are Virtual Support Jobs?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a Virtual Support Specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by Virtual Support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is a Virtual Support specialist?

A Virtual Support specialist is a professional who provides customer service, technical assistance, or administrative support remotely, typically via email, chat, or phone. They help clients or customers resolve issues, answer inquiries, and ensure a smooth digital experience without being physically present in an office. Virtual Support roles are common in various industries, including tech, retail, healthcare, and finance. This job requires strong communication skills, technical aptitude, and the ability to multitask effectively in a remote environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

More about Virtual Support jobs
What are the most commonly searched types of Support jobs in Alabama? The most popular types of Support jobs in Alabama are:
What are popular job titles related to Virtual Support jobs in Alabama? For Virtual Support jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Virtual Support jobs in Alabama look for? The top searched job categories for Virtual Support jobs in Alabama are:
What cities in Alabama are hiring for Virtual Support jobs? Cities in Alabama with the most Virtual Support job openings:
Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Alabama as of May 2026, with employment types broken down into 4% As Needed, 67% Full Time, 14% Part Time, 4% Temporary, and 11% Contract. Highlights an 42% Physical, 19% Hybrid, and 39% Remote job distribution, with an average salary of $49,107 per year, or $23.6 per hour.
Virtual Assistant

Virtual Assistant

MCI Careers

$21 - $28/hr

Full-time

Posted 17 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a highly organized and detail-oriented Virtual Assistant to join our remote team. The virtual assistant's primary responsibility is to be organized, prioritize tasks, complete tasks efficiently, and support the Executive Assistant.

The ideal candidate should have an excellent command of the English language, a strong work ethic, and prior administrative experience. Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum supervision.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

The successful candidate will be enthusiastic, confident, and flexible. They should be able to demonstrate good organizational skills, including the ability to multi-task, prioritize work under pressure, and complete tasks within deadlines.

Key Responsibilities:

  • Perform a variety of administrative duties
  • Accurately and efficiently capture and input various forms of information into the company database
  • Keep all filing systems up to date
  • Provide support in a team-based environment
  • Communicate effectively with stakeholders
  • Respond to emails and phone calls
  • Schedule meetings
  • Book travel and accommodations
  • Manage a contact list
  • Prepare customer spreadsheets and keep online records
  • Create presentations as assigned
  • Meet team productivity and accuracy standards
  • Ensure confidentiality while handling sensitive information
  • Follow policies, procedures, and assigned workflows set by department leadership
  • Perform other administrative tasks and duties as needed

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated and dedicated.

  • Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred)
  • Knowledge of office management systems and procedures
  • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
  • Excellent time management skills and the ability to prioritize work.
  • Attention to detail and problem-solving skills.
  • Excellent written and verbal communication skills
  • Strong organizational skills with the ability to multi-task
  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)
  • Ability to type swiftly and accurately (20+ words a minute)
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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