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Support Coordinator Jobs in Alabama (NOW HIRING)

Birmingham

Support Coordinator

Birmingham, AL

BASIC FUNCTION Provide application-processing activities via telephone, Internet, or paper to support the effective sale of consumer products on behalf of the Sales Contact Center. Follow all ...

Birmingham

Support Coordinator

Birmingham, AL · On-site

BASIC FUNCTION Provide application-processing activities via telephone, Internet, or paper to support the effective sale of consumer products on behalf of the Sales Contact Center. Follow all ...

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How much do support coordinator jobs pay per hour?

As of May 28, 2026, the average hourly pay for support coordinator in Alabama is $20.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $23.32 per hour, depending on experience, location, and employer.

What Is a Support Coordinator?

A support coordinator works with health care facilities and government agencies to help patients get the health benefits or services they need. As a support coordinator, you meet with clients and their families to determine what services they need. You check their insurance benefits to confirm eligibility and develop an individualized plan to provide the resources they need for treatment or to improve their quality of life. Those working for private health care companies may coordinate the specific services offered by the organization, scheduling treatments and follow-up appointments. Support coordinators who work for social service agencies may focus on insurance eligibility and getting approval for patient treatments and care.

What are the key skills and qualifications needed to thrive as a Support Coordinator, and why are they important?

To thrive as a Support Coordinator, you need strong organizational abilities, case management experience, and typically a relevant qualification in social work, disability services, or community services. Familiarity with client management systems, documentation software, and knowledge of relevant legislation such as the NDIS is often required. Excellent communication, empathy, and problem-solving skills help build trust and effectively support clients’ needs. These competencies ensure that clients receive coordinated, high-quality services tailored to their individual goals and circumstances.

What are some common challenges Support Coordinators face when managing multiple client cases simultaneously?

Support Coordinators often manage a high volume of cases, each with unique client needs and varying levels of urgency. Balancing these demands requires strong organizational skills, effective prioritization, and clear communication with clients and service providers. Time management and staying up-to-date with documentation are essential to ensure no client's needs are overlooked. Regular team meetings and collaboration with colleagues can help address complex cases and share strategies for workload management.

What are Support Coordinators?

Support Coordinators are professionals who assist individuals, often those with disabilities or special needs, in accessing and coordinating services and supports. They help clients understand their options, develop support plans, and connect with providers to achieve their goals. Support Coordinators act as advocates, ensuring that people receive the right services at the right time and that their needs are met in a holistic manner. Their work often involves collaboration with families, service providers, and community organizations.
More about Support Coordinator jobs
What are the most commonly searched types of Support jobs in Alabama? The most popular types of Support jobs in Alabama are:
What are popular job titles related to Support Coordinator jobs in Alabama? For Support Coordinator jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Support Coordinator jobs in Alabama look for? The top searched job categories for Support Coordinator jobs in Alabama are:
What cities in Alabama are hiring for Support Coordinator jobs? Cities in Alabama with the most Support Coordinator job openings:
Support Coordinator jobs near you

Support Coordinator

Birmingham

Birmingham, AL

Other

Posted 21 days ago

Job description

BASIC FUNCTION

Provide application-processing activities via telephone, Internet, or paper to support the effective sale of consumer products on behalf of the Sales Contact Center. Follow all application processing rules and regulations. Clearly and effectively communicate application-processing items and status to prospective customers.

PRINCIPAL ACCOUNTABILITIES
  • Responsible for assisting applicants in completion of their enrollment so as to ease the enrollment process for those interested in becoming members.
  • Ability to effectively communicate complex insurance information and terminology in a manner that is clear to the prospect.
  • Portrayal of a positive and professional image of the Company and its associated products over the telephone.
  • Accomplishes the above (#1-#3) in a manner that optimizes departmental effectiveness through/by the following:
    1. Adapting to interruptions in the work routine or changes in work situations, rules, assignments, etc. without becoming dissatisfied or losing efficiency.
    2. Adapting to and coping with the pressures of production associated with the job.
    3. Working to accomplish tasks without frequent or close supervision.
    4. Maintaining the confidentiality of information.
    5. Dealing effectively with many types of people in delicate, frustrating, or tense situations.
    6. Cooperating with fellow employees and managers when joint endeavors are required to achieve departmental goals.
    7. Performs all tasks in a quality and consumer-focused manner.
REQUIRED QUALIFICATIONS
  1. Experience with sales and/or customer service.
  2. High school degree.
  3. Demonstrated ability to communicate effectively, possessing exceptional verbal and written skills.
  4. Self-motivated, enthusiastic, confident and committed to reaching departmental goals.
  5. Strong organizational skills.
  6. Computer proficiency
PREFERRED QUALIFICATIONS
  1. Four-year college degree.
  2. Health Insurance License.

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