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Support Manager Jobs in Alabama (NOW HIRING)

PROSOFT

Technical Support Manager

Montevallo, AL · On-site

$125K - $130K/yr

Technical Support Manager (TSM) Location: Mobile, Alabama SECRET clearance required CompTIA Security + required The TSM shall provide system Deficiency Records Management Support and must be Security ...

Onewater Marine Inc

Ecommerce Support Manager

Tanner, AL · On-site

$23/hr

The eCommerce Support Manager will be primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products customer ...

WM

Fleet Field Support Manager

Montgomery, AL

$106.37K - $158.97K/yr

Communicates facility support observations, findings, and corrective action issues to the Group Fleet Director, Corporate Management, and support field staff, as needed. * Travel, as required, to ...

Birmingham

Unit Manager - Sales Support

Birmingham, AL · On-site

BASIC FUNCTION Coordinate and manage overall application-processing procedures to ensure seamless administration of consumer information in support of annual sales goals. Direct and develop skills ...

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Support Manager information

See Alabama salary details

$20.4K

$61.5K

$109.7K

How much do support manager jobs pay per year?

As of May 30, 2026, the average yearly pay for support manager in Alabama is $61,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $82,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Alabama? The most popular types of Support jobs in Alabama are:
What cities in Alabama are hiring for Support Manager jobs? Cities in Alabama with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Alabama as of May 2026, with employment types broken down into 84% Full Time, 9% Part Time, 1% Temporary, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $61,543 per year, or $29.6 per hour.
Technical Support Manager

Technical Support Manager

PROSOFT

Montevallo, AL • On-site

$125K - $130K/yr

Full-time

Posted 17 days ago

Job description

Technical Support Manager (TSM)

Location: Mobile, Alabama

SECRET clearance required

CompTIA Security + required

The TSM shall provide system Deficiency Records Management Support and must be Security + certified. The TSM must be experienced in USCG Shipyard operations and shall provide TSM System and Electronic Trial Card (ETC) system overview using the TSM user guide to cover basic user functions to the personnel, USN Board of Inspection and Survey (INSURV) team members, and shipbuilder personnel.

The TSM shall support tracking deficiency records and processes including but not limited to: Surveillance (Product Verification/Procedure Review), Test Witnessing, Compartment Completion Inspection, Corrective Action Requests (CAR), Trial Cards, and Project Management records.

The TSM shall develop and maintain ship unique data and database for customer deficiency record input into the ETC tool and TSM system.

The TSM shall assist the personnel in maintaining and updating the status of deficiency records from creation through closure in the ETC tool and TSM system.

The TSM shall assist the customer in the preparation of technical briefings, assessments, audits and milestone reviews. The TSM shall utilize available programs, tools, and data sources; assist in the preparation of weekly program management reports, program technical and financial metric status reports, and other reports.

The TSM shall provide trial card status reports, through metrics, and progress the correction of deficiencies post-trials; in support of dock side and at-sea portions of trials.

The TSM shall maintain the ability to provide ETC creation during pre-trial production inspection and test cycles.

The TSM shall maintain the ability to transfer current cutter ETC tool pre-trial deficiencies (1 List), Quality CARs, and prior cutter(s) rollover trial card data into the TSM system.

The TSM shall assist the customer and INSURV personnel with the creation of new trial cards using the ETC tool. The TSM shall assist OPC PRO personnel with pre-screening and screening activities before, during and post trials.

The TSM shall assist the customer with the tracking, defect coding, and other applicable technical assistance on all trial cards from the ETC tool creation, through closure in the TSM system.

The TSM shall maintain a deployable mini-local area network for sea trials consisting of a maximum of twenty (20) laptops and associated network infrastructure to support dock side and at-sea portions of trials to record deficiencies in the TSM system. The computer software and hardware shall be updated and maintained IAW with Coast Guard and NAVSEA TSM requirements.

The TSM shall respond to USN INSURV trial card database requests pre, during, and post trials.

The TSM shall attend meetings in relation to assigned tasks as instructed by the COR. The TSM shall attend, and support program reviews as assigned.

Qualifications:

Technical Support Management (TSM) upgrade and testing support Qualifications/Capabilities:

1.Bachelor's degree or 6 or more years' experience

2.Proficient in the use of the Government TSM system and the ETC tool.

3.Expertise in Microsoft Office suite applications.

4.Knowledge of ship construction deficiency records management process.

Project Management Qualifications/Capabilities:

1.Bachelor's degree or

2.At least 5 years of relevant experience

3.At least 4 years of experience in a project management role

4.Knowledge of ship construction.

Physical Abilities: The required work shall require moderate walking and movement through an active shipyard.