The Mission Support Manager is responsible for bridging the gap between field operations, product development, and organizational strategy. This role involves maintaining an operational viewpoint of the end-user to help drive continuous improvement of product features, documentation, training materials.
Essential Job Functions:
- Collaborate within cross-functional team of engineering, management, and stakeholders to implement end-user feedback into product design and production environment.
- Conduct equipment testing and evaluation to ensure performance and functionality.
- Conduct after-action reviews, provide lessons-learned input, and maintain records
- Develop and maintain training documentation, coursework, and evaluation criteria.
- Support training for operators, maintainers, instructors, and support personnel across multiple mission sets.
- Package, transport, and coordinate logistics for training materials and equipment in support of distributed training and demo events.
- Travel and deploy to customer sites as required.
Experience and Skills
- In-depth knowledge of instructional design standards and best practices.
- Knowledge of aviation principles and experience working with systems of systems technologies
- Strong attention to detail, with the ability to meticulously follow operational protocols and safety procedures.
- Experience in conducting demonstrations and equipment testing.
- Strong attention to detail, with the ability to meticulously follow operational protocols and safety procedures.
- Experience coordinating with DoD and commercial test ranges, configuration management, and test documentation.
- Experience managing budgets, schedules, and performing level of effort analysis.