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Support Manager Jobs in Alabama (NOW HIRING)

Aviagen Group

Commercial Support Manager

Huntsville, AL · On-site

The Commercial Support Manager is the engine behind the Joint Business Development Program. As participating customers move through the program, this person makes sure the pieces that matter to them ...

PROSOFT

Technical Support Manager

Montevallo, AL · On-site

$125K - $130K/yr

Technical Support Manager (TSM) Location: Mobile, Alabama SECRET clearance required CompTIA Security + required The TSM shall provide system Deficiency Records Management Support and must be Security ...

Onewater Marine Inc

Ecommerce Support Manager

Tanner, AL · On-site

$23/hr

The eCommerce Support Manager will be primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products customer ...

Compass Group PLC

Soft FM SME & Support Manager Apply now Job no: 720158 Location: Melton Work type: Full Time Categories: Area Manager, Project Manager, Maintenance Manager, Facilities Manager * Lead a Landmark $900M ...

BlastOne

Project Support Manager - Mobile, AL

Mobile, AL · On-site

Support continuous development and cost reduction efforts by proving feedback and lessons learned ... Manage changing customer and project scope requirements * Training clients on the efficient, safe ...

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All JobsSupport Manager JobsSupport Manager Jobs in Alabama

Support Manager information

See Alabama salary details

$20.4K

$61.5K

$109.7K

How much do support manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for support manager in Alabama is $61,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $82,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What jobs pay 500,000 a year in the US?

Support managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized medical fields, or high-level corporate positions. In some cases, senior support or technical directors in large companies with bonuses and stock options can reach this level, but it is rare. Most support management roles have salaries significantly below this threshold.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What jobs pay 2000 a day?

Support managers typically do not earn $2,000 a day; such high daily earnings are more common in specialized roles like executive consultants, high-level sales directors, or certain freelance professionals with significant experience and client bases. These roles often require advanced skills, certifications, or extensive industry expertise. Most support management positions have salaries that are significantly lower than this figure.

What job makes $10,000 a month without a degree?

Support managers typically do not earn $10,000 a month without a degree; high earnings in support roles usually require extensive experience or specialized skills. Jobs that can reach this level without a degree include sales, real estate, or certain entrepreneurial ventures, but they often depend on performance, network, and industry. Most high-paying roles in support or customer service require relevant experience and strong leadership abilities.
What are the most commonly searched types of Support jobs in Alabama? The most popular types of Support jobs in Alabama are:
What cities in Alabama are hiring for Support Manager jobs? Cities in Alabama with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Alabama as of June 2026, with employment types broken down into 2% As Needed, 70% Full Time, 17% Part Time, 2% Temporary, and 9% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $61,543 per year, or $29.6 per hour.
Commercial Support Manager

Commercial Support Manager

Aviagen Group

Huntsville, AL

Full-time

Posted 9 days ago

Job description

Job Description Summary:

The Commercial Support Manager is the engine behind the Joint Business Development Program. As participating customers move through the program, this person makes sure the pieces that matter to them - their tier status, their invoices, their quarterly statements - are accurate and handled on time. They own the program's records and systems, work alongside the Data Analyst to turn activity into useful reporting, and act as the dependable first contact for anyone with a question. In short, they're the person who makes the program feel organized and trustworthy to the customers and sales staff who rely on it.

Job Description:

Key Responsibilities:

Joint Business Development Program (JBDP) Administration

  • Keep customer tiers up to date - assign tiers, update statuses, and keep the tier records accurate. Reconcile program participation list with Sales records
  • Take in invoices submitted under the program, check them against their backup documents, and follow each one through to payment
  • Process and send out quarterly statements to customers, showing what they did in the program and what they earned
  • Track how customers are progressing toward their milestones and tier requirements, and report on it
  • Gather project data from program activity and keep it organized so it's easy to pull for analysis or reference
  • Work with the Data Analyst to build reports - both for customers and for internal teams
  • Be the first point of contact for everyday program questions from sales staff and customers, and pass the trickier ones to the right person
  • Provide monthly reports for JBDP

System Management

  • Access Aviagen
  • Jotform
  • Account Plans
  • DCRM Customer Communication

Other

  • Assist with marketing events and support as needed

This position is based in our Huntsville, AL Corporate Headquarters and reports to the Director of Marketing and Commercial Support for Aviagen North America.

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