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Support Manager Jobs in Madison, AL (NOW HIRING)

Onewater Marine Inc

Ecommerce Support Manager

Tanner, AL · On-site

$23/hr

The eCommerce Support Manager will be primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products customer ...

KBR

Program Logistics Analyst

Huntsville, AL

Job Summary Provide support to the Product Support Manager in development and implementation of comprehensive product support strategies for a major Army weapon system where the end results are used ...

KBR, Inc.

Program Logistics Analyst

Huntsville, AL · On-site

Job Summary Provide support to the Product Support Manager in development and implementation of comprehensive product support strategies for a major Army weapon system where the end results are used ...

Monrovia Volunteer Fire/Rescue

Support

Madison, AL · On-site

Administrative Tasks: * Assist with the management of department records, including incident reports. * Support the department in managing day-to-day administrative tasks. * Emergency Response:

Monrovia Volunteer Fire/Rescue

Support

Madison, AL · On-site

Administrative Tasks: * Assist with the management of department records, including incident reports. * Support the department in managing day-to-day administrative tasks. * Emergency Response:

Leidos

Senior Product Support Analyst

Huntsville, AL · On-site

$105K - $190K/yr

The Senior Product Support Analyst - DMSMS / Obsolescence Management serves as an experienced Integrated Product Support (IPS) professional responsible for identifying, analyzing, and mitigating ...

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Support Manager information

See Madison, AL salary details

$20.2K

$60.8K

$108.4K

How much do support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for support manager in Madison, AL is $60,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $81,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Madison, AL? The most popular types of Support jobs in Madison, AL are:
What cities near Madison, AL are hiring for Support Manager jobs? Cities near Madison, AL with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Madison, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,836 per year, or $29.2 per hour.

Mission Support Manager

Kratos Defense

Huntsville, AL

Full-time

Re-posted 3 days ago

Kratos Defense & Security Solutions rating

7.8

Company rating: 7.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

The Mission Support Manager is responsible for bridging the gap between field operations, product development, and organizational strategy. This role involves maintaining an operational viewpoint of the end-user to help drive continuous improvement of product features, documentation, training materials.

Essential Job Functions:

  • Collaborate within cross-functional team of engineering, management, and stakeholders to implement end-user feedback into product design and production environment.
  • Conduct equipment testing and evaluation to ensure performance and functionality.
  • Conduct after-action reviews, provide lessons-learned input, and maintain records
  • Develop and maintain training documentation, coursework, and evaluation criteria.
  • Support training for operators, maintainers, instructors, and support personnel across multiple mission sets.
  • Package, transport, and coordinate logistics for training materials and equipment in support of distributed training and demo events.
  • Travel and deploy to customer sites as required.

Experience and Skills

  • In-depth knowledge of instructional design standards and best practices.
  • Knowledge of aviation principles and experience working with systems of systems technologies
  • Strong attention to detail, with the ability to meticulously follow operational protocols and safety procedures.
  • Experience in conducting demonstrations and equipment testing.
  • Strong attention to detail, with the ability to meticulously follow operational protocols and safety procedures.
  • Experience coordinating with DoD and commercial test ranges, configuration management, and test documentation.
  • Experience managing budgets, schedules, and performing level of effort analysis.

What Kratos Defense & Security Solutions employees say

Pay

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Hours and flexibility

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