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Support Manager Jobs in Horton, AL (NOW HIRING)

Five Below

Support lead Part Time

Cullman, AL

$11.50/hr

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

Five Below

Support lead Part Time

Cullman, AL · On-site

$11.50/hr

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

KBR

Program Logistics Analyst

Huntsville, AL · On-site

Job Summary Provide support to the Product Support Manager in development and implementation of comprehensive product support strategies for a major Army weapon system where the end results are used ...

KBR, Inc.

Program Logistics Analyst

Huntsville, AL · On-site

Job Summary Provide support to the Product Support Manager in development and implementation of comprehensive product support strategies for a major Army weapon system where the end results are used ...

Lennar

Office Manager/Admin Assistant

Huntsville, AL · On-site

Support manager and department with administrative duties. * Organize and maintain a central filing system, make photocopies, fax, and file documents as requested. Receive, sort, and distribute mail ...

Lennar

Office Manager/Admin Assistant

Huntsville, AL · On-site

Support manager and department with administrative duties. * Organize and maintain a central filing system, make photocopies, fax, and file documents as requested. Receive, sort, and distribute mail ...

Home Depot

Store Support

Huntsville, AL · On-site

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Huntsville, AL · On-site

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Trussville, AL · On-site

$13.75 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Huntsville, AL · On-site

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Huntsville, AL · On-site

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Trussville, AL · On-site

$13.75 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

3-GIS

Support Specialist II

Huntsville, AL · On-site +1

Manager, General Support Department: Product Support Summary/Objective: The Support Specialist II serves as a technical expert and customer advocate for the 3-GIS product suite within the Esri ...

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Support Manager information

See Horton, AL salary details

$18.5K

$55.8K

$99.4K

How much do support manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for support manager in Horton, AL is $55,754.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,500.00 and $74,700.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Horton, AL are hiring for Support Manager jobs?

Cities near Horton, AL with the most Support Manager job openings:

Support Manager jobs near you

IS Services & Support Manager

Huntsville, AL • On-site

Turner Construction
Construction • 10K+ employees

7.5

Company rating: 7.5 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

27th of 80 rated construction

Great coworkers

People enjoy working here

Good employer

Learn more about Turner Constructionexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Division:
Nashville Main
Project Location(s):
Nashville, TN 37201 USA
Minimum Years Experience:
Travel Involved:
Job Type:
Regular
Job Classification:
Experienced
Education:
Job Family:
Information Services
Compensation:
Salaried Exempt
Position Description:Manage technology standards, projects, teams, processes, and objectives of Information Services (IS) Services & Support organization for assigned locations.
Essential Duties & Key Responsibilities:
  • Partner with local leadership and Information Services (IS) Services & Support Regional Manager to align local technology requirements with IS technology strategy; communicate expectations and establish priorities to deliver quality services and support.
  • Understand, communicate, and uphold IS technology strategy and standards to stakeholders across organizational levels.
  • Collaborate with IS and local management teams to identify and recommend technology solutions to run projects and business departments efficiently and address local business requirements and technology needs.
  • Engage as project leader to set and communicate strategy and requirements for project teams, inclusive of vendors, consultants, and internal teams, to ensure delivery and adoption of local and companywide IS solutions.
  • Foster inclusive team environment, manage and mentor IS team in customer service, organizational awareness, project management methodology, and professional development.
  • Contribute content to IS policy, procedures, and standards relating to infrastructure systems, components, applications, security, and services.
  • Develop and manage local IS budget and resources.
  • Review and assess IS metrics and key performance indicators (KPIs). Conduct A3s for discovering continuous improvements and develop recommendations for remediating recurrent issues and/or opportunities to enhance procedural steps, training, and other documentation.
  • Participate in companywide IS technology projects, provide contributions, innovation, improvements, and conduct validation testing.
  • Oversee lifecycle of IS asset management within assigned locations.
  • Manage, address, document, and resolve end-user incidents and requests.
  • Develop local IS technology guidelines and enforce compliance of IS and company policies and procedures, security, and standards relating to infrastructure systems, components, applications, and services.
  • Direct local IS team to conduct local technological research based on organization and local goals, strategies, practices, and projects.
  • Manage local technology vendors, contracts, and outsourcing of work as required.
  • Supervise Services & Support local team, members and participate in hiring process, onboarding, and deliver timely performance feedback to direct reports, execute performance appraisals during annual performance cycle, utilize talent management systems, and identify appropriate training to help with employee development needs.
  • Other activities, duties, and responsibilities as assigned.

#LI-SC2
Qualifications:
  • Bachelor's Degree from accredited degree program in Information Services, Computer Science, Operations, Business Management, or related field of study with relevant certifications, and minimum of 10 years of progressive responsibility in Information Services Management or Customer Support Services or related area, or equivalent combination of education, training, and experience
  • Solid business and Information Technology (IT) acumen and familiar with business process such as Operations, Business Development, Finance, and Human Resources
  • Working knowledge of project management and change management methodologies
  • Professional verbal and written communication skills with ability to present to non-technical audiences and leadership
  • Able to influence others and build consensus across a diverse set of stakeholders
  • Strong analysis, critical thinking, good judgment, and problem-solving skills
  • Experience with contracts and vendor management
  • Supervisory experience, with ability to delegate, mentor, and deliver feedback
  • Experience applying continuous improvement principles and concepts
  • Experience managing teams using ticket management systems
  • Extensive experience with desktop and systems support and troubleshooting (e.g., office applications, security apps and tools, data, voice technologies)
  • Travel may be required, travel modes include air, train, and vehicle
    Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Performance of the required duties require physical ability to climb permanent and temporary stairs, passenger use of construction personnel hoists, ability to climb ladders and negotiate work areas under construction. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to be mobile, and the employee occasionally travels both short and long distances via a variety of conveyances. The employee occasionally performs work on-site at construction work sites, office locations, and/or off-site venues. The employee must regularly lift and/or move up to 15 pounds and occasionally lift and/or move up to 50 pounds.
    Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in an office or remote setting. The noise in the work environment is usually quiet to moderate in an office setting. While performing the duties of this job, the employee occasionally works at construction work sites where the employee is exposed to moving mechanical parts, high precarious places, fumes, or airborne particles, outside weather conditions, and risk of electrical shock. The noise in the work environment is usually moderate to loud. The employee is required to work in compliance with company safety policies, procedures, and applicable laws.

Turner is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.
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About Turner Construction

Sourced by ZipRecruiter

Turner Construction, headquartered in New York, NY, US, is a recognized leader in the construction industry. It was established in 1902 and has since curved its niche as one of the most reputable construction firms. Turner Construction provides a broad range of services like general contracting, construction management, design-build, and consulting. Devoted to environment-friendly building practices, it is considered a pioneer in green building and sustainability efforts. Their top-tier projects include Madison Square Garden, Yankee Stadium, and the United Nations Secretariat Building in New York City. The company's mission is to deliver an exceptional product by relentless commitment to their core principles – teamwork, integrity, commitment, and community.

Industry

Construction

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1902

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Benefits

Hours and flexibility

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