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Support Manager Jobs in Elberta, AL (NOW HIRING)

Home Depot

Store Support

Pensacola, FL · On-site

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Pensacola, FL

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Pensacola, FL · On-site

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Daphne, AL · On-site

$13 - $16.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Pensacola, FL · On-site

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Daphne, AL · On-site

$13 - $16.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Foley, AL · On-site

$12.75 - $16/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Pensacola, FL

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Foley, AL · On-site

$12.75 - $16/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Pensacola, FL · On-site

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Five Guys

Resturant Shift Manager

Fairhope, AL · On-site

$13.50 - $17/hr

Support management on all areas that impact the business to include: labor cost, waste monitoring, sales and costs of goods; monitor management of daily cash procedures; provides accurate inventory ...

Volto USA

Desktop Support

Pensacola, FL · On-site

Experience supporting Windows and Mac operating systems ... Familiarity with mobile device management (MDM) platforms (Intune, AirWatch, etc.) Technical Skills

Chico's FAS, Inc.

Support Associate - Soma

Foley, AL · On-site

$14.50 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

Chico's FAS

Support Associate - Soma

Foley, AL

$14.50 - $18.75/hr

... management to cash supply needs. • Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed. • Assists with boutique ...

System One

Desktop Support

Pensacola, FL · Remote

Provide support via web queues, outbound interactions, and emails * Leverage resources to resolve ... Basic organizational, planning, and time management skills * Ability to handle multiple tasks ...

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Support Manager information

See Elberta, AL salary details

$19.3K

$58.2K

$103.7K

How much do support manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for support manager in Elberta, AL is $58,207.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Elberta, AL are hiring for Support Manager jobs?

Cities near Elberta, AL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Elberta, AL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $58,207 per year, or $28 per hour.

Claimant Support Supervisor

Pensacola, FL • On-site

Consumer Attorney Records Services
See more jobs at Consumer Attorney Records Servicesexternal

Full-time

Posted 7 days ago

Job description

Claimant Support Supervisor


Department: Claimant Support 

Employment Type: Full-Time M-F; Exempt

Location: In Office (Pensacola)


About the Role

The Claimant Support Supervisor oversees the team responsible for communicating with claimants, gathering needed information, providing updates, and ensuring a professional and supportive service experience. This role helps maintain smooth communication between claimants, firms, and internal teams while ensuring quality, empathy, efficiency, and strong cross-department coordination.

Key Responsibilities

Claimant Support Operations

  • Supervise claimant support staff and oversee daily communication workflows.
  • Ensure claimants receive timely, professional, and accurate communication.
  • Monitor inbound and outbound calls, emails, texts, and follow-up tasks.
  • Train and coach staff on service standards, communication quality, and issue handling.
  • Assist with escalated claimant concerns, sensitive conversations, and service recovery.
  • Coordinate with retrieval, review, leadership, firms, and other departments as needed to keep cases moving efficiently.
  • Track service metrics such as response times, follow-up completion, and claimant satisfaction.

Team Development & Vendor Coordination

  • Provide training, coaching, feedback, and staff development to claimant support team members, including identifying training needs and helping staff grow in professionalism, communication quality, consistency, and accountability.
  • Help establish and maintain reporting on department performance, communication quality, response times, follow-up completion, and claimant satisfaction.
  • Support process improvements that increase efficiency, reduce errors, and strengthen service quality.
  • Help manage professional relationships with outside vendors and support partners as needed to support communication quality, responsiveness, and service continuity.
  • Ensure claimant support practices align with company procedures, confidentiality expectations, and firm-specific requirements.

Qualifications

Required

  • Experience in customer support, claimant support, case coordination, medical records, or legal support.
  • Supervisory or team lead experience preferred.
  • Strong interpersonal and communication skills.
  • Calm, professional, and solution-oriented approach.
  • Ability to manage sensitive conversations with empathy and professionalism.
  • Strong organizational skills and attention to detail.
  • Knowledge of HIPAA and confidentiality practices preferred.

Preferred

  • Experience working in a medical records, legal support, or service-focused environment.
  • Comfort working cross-functionally in a fast-paced, communication-heavy role.

What Success Looks Like

In the first 90 days, a successful Claimant Support Supervisor will have:

  • Built a team culture centered on professionalism, empathy, and consistent communication.
  • Improved communication and follow-through between claimant support and other departments.
  • Established clear expectations for service quality, documentation, and issue escalation.
  • Helped ensure claimants and firms feel informed, supported, and responded to in a timely manner.

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