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Support Manager Jobs in Elberta, AL (NOW HIRING)

System One

Desktop Support

Pensacola, FL · Remote

Provide support via web queues, outbound interactions, and emails * Leverage resources to resolve ... Basic organizational, planning, and time management skills * Ability to handle multiple tasks ...

System One

Desktop Support

Pensacola, FL · Remote

Provide support via web queues, outbound interactions, and emails * Leverage resources to resolve ... Basic organizational, planning, and time management skills * Ability to handle multiple tasks ...

Sevita Health

Direct Support Staff

Pensacola, FL · On-site

$14.25 - $17.25/hr

Responsible for providing direct support within a single program or unit within a program ... Management of Individuals' Assets: Makes cost-effective and appropriate purchases within the budget ...

Watsco, Inc.

Sales Support Coordinator

Pensacola, FL · On-site

$19.50 - $26.25/hr

Act as branch point of contact for key accounts • Order Management : Support accurate order completion, processing, and tracking. This includes e-commerce and direct customer orders. • Delivery ...

TEKsystems

Entry Level Mortgage Support

Pensacola, FL · Hybrid

$15/hr

To provide operational support for Management, Supervisory staff, Mortgage Loan Officers (MLOs), Processors and Closers in order to execute essential mortgage production tasks, minimizing the ...

TEKsystems

Entry Level Mortgage Support

Pensacola, FL · Hybrid

$15/hr

To provide operational support for Management, Supervisory staff, Mortgage Loan Officers (MLOs), Processors and Closers in order to execute essential mortgage production tasks, minimizing the ...

The Hangout

Retail Manager

Gulf Shores, AL · On-site

Acts as the liaison between corporates support, management and restaurant location to ensure smooth operation and business administration. Let's see what you can do... * Collaborate with upper ...

The Hangout

Manager - Retail

Gulf Shores, AL · On-site

Acts as the liaison between corporates support, management and restaurant location to ensure smooth operation and business administration. Let's see what you can do... * Collaborate with upper ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Elberta, AL

Support Manager information

See Elberta, AL salary details

$19.3K

$58.2K

$103.7K

How much do support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for support manager in Elberta, AL is $58,207.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Elberta, AL are hiring for Support Manager jobs?

Cities near Elberta, AL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Elberta, AL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $58,207 per year, or $28 per hour.

Desktop Support

System One

Pensacola, FL • Remote

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Job description

Job Title: Service Desk Coordinator Location: Pensacola, FL Type: Contract Compensation: Work Model: Hybrid – onsite and remote Hours: 40.0

Responsibilities • Respond to inbound calls daily to provide technical support/troubleshooting • Provide support via web queues, outbound interactions, and emails • Leverage resources to resolve technical issues timely • Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities • Escalate requests outside of your scope when necessary • Attend weekly staff/mentor meetings • Remain cognizant of adherence to help promote business unit success • Adhere to ETS practices, policies, and procedures • Perform other related duties as assigned or appropriate

Requirements • Knowledge and understanding of the information technology field • Basic skill troubleshooting and resolving technical problems • Exposure to enterprise systems and IT terminology • Exposure to solving routine or standard administrative, operational, or system problems and issues • Effective verbal and written communication skills • Ability to leverage finesse/soft skills when interacting with end users • Basic organizational, planning, and time management skills • Ability to handle multiple tasks simultaneously with a high degree of accuracy • Ability to work independently and in a team environment • Desired - 3+ years of Tier 1 support and capabilities or similar • Desired - Call Center or front-line customer support experience • Desired - Knowledge of client operations, policies, and procedures • Desired - Knowledge of ITIL (Information Technology Infrastructure Library) • Desired - Previous customer service in a fast-paced environment • Desired - Familiar with ticketing software (ServiceNow) would be a plus

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M2 #LI-EL1

Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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