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Support Manager Jobs in Semmes, AL (NOW HIRING)

Alabama Outdoors

Operations Manager

Mobile, AL · On-site

$17 - $20/hr

While this is primarily an operations role, there will be light guest-facing responsibilities when needed to support the sales floor. Position Summary The Operations Manager oversees all aspects of ...

Alabama Outdoors

Operations Manager

Mobile, AL · On-site

$17 - $20/hr

This role is focused on operational excellence and provides only occasional, light support on the sales floor Core Responsibility Areas 1. Inventory Management * Oversee the receiving, tagging, and ...

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Support Manager information

See Semmes, AL salary details

$18.9K

$57K

$101.6K

How much do support manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for support manager in Semmes, AL is $57,001.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,300.00 and $76,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Semmes, AL are hiring for Support Manager jobs? Cities near Semmes, AL with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Semmes, AL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $57,001 per year, or $27.4 per hour.

Project Support Manager - Mobile, AL

BlastOne

Mobile, AL • Remote

Full-time

Medical, Retirement

Re-posted 9 days ago

Job description

Overview


BlastOne is a business that is growing fast globally and looking for top talent to join our dynamic fast paced family!

What makes us great is phenomenal staff who fit our fantastic culture! We believe in paying well and offering great benefits in order to attract the best talent.

What we do: BlastOne is a leading global supplier of Abrasive Blasting and Painting technologies to a range of different industries.

Hiring fantastic people is our key to growth. We hire top talent who shares our values!


The Role


This is a hands-on role and the overall mission of this role is to take 100% responsibility for the successful outcome of BlastOne projects to which you are assigned. Points of responsibility include:

  • Take over ownership for the execution of the equipment set up, performance and outcomes for site trials of equipment and technologies.
  • Must take personal ownership for customer satisfaction.
  • Perform troubleshooting and root cause analysis in response to customer’s field service needs. Execute preventative and corrective maintenance on site.
  • Maintain on site daily Field Service Project Log to allow collect data for continuous improvement.
  • Support continuous development and cost reduction efforts by proving feedback and lessons learned.
  • Be involved in the planning portion of the project in collaboration with the Regional and Sales Project Management teams to ensure a smooth start up and execution of blast projects
  • Communicate effectively and professionally with customers both during the project planning and on-site phases of the project.
  • Manage changing customer and project scope requirements
  • Training clients on the efficient, safe and productive use of equipment used on an industrial coatings project.


Required Skills/Qualifications


  • Minimum 5+ years’ experience leading blast and coating projects.
  • Experience in estimating, budgeting and cost control for blast and paint projects.
  • Associates degree in a technical discipline is preferred.
  • Must demonstrate the ability to read and understand mechanical and electrical engineering design and assembly drawings.
  • Must have a solid understanding and appreciation for site safety policies and procedures.
  • Must have strong leadership abilities and be able to manage customer perspectives on site, from blasters, to foremen, to owners. Must be able to effectively resolve conflicts.
  • Must be able to demonstrate excellent organizational & critical thinking skills.
  • Must have a high sense of urgency and ability to “get it done” on site. Customer uptime is critical.
  • Must be able to demonstrate ability to effectively communicate at all levels.
  • Must be able to demonstrate a solid grasp of basic computer systems: Microsoft Outlook, Word, Excel, etc.
  • Must be able to demonstrate strong attention to detail.
  • Must be able to demonstrate excellent task and time management skills.
  • Flexibility to travel extensively, including being on customer sites on weekends as required.
  • Preferred experience in a broad range of industries, including Oil and Gas, Large Shipyards, Water Storage, and Steel Fabrication.


The Perks working at BlastOne


  • Great company culture with a meaningful mission
  • Flexible time off
  • Generous 401k policy
  • Industry leading Health Insurance & benefits program
  • Ability to put your personal stamp on the success of a company
  • Incredible opportunities to grow within the company and the industry, both your responsibilities and compensation

Personality / Core Value Requirements


BlastOne is a unique company. We have a strong, close-knit team of hard working, caring professionals who have a passion for supporting our customers. To accomplish this, we take great effort to ensure that the members we add to our team will contribute positively to the great culture we already have.

We’re happy – but we spell it HAPIEE which is an acronym for our core values and beliefs:

- H: Humility

- A: We’re Agile – we move and work quickly and are flexible – we change quick

- P: We’re positive, outgoing and Passionate! Our favorite phrase is ‘CAN DO!’

- I: We act with Integrity at all times

- E: We Execute – we do what we say we will do

- E: We always operate with Excellence and with a hard work ethic