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Support Manager Jobs in Semmes, AL (NOW HIRING)

Beard Equipment

Sales Support Coordinator

AL · On-site

$15.50 - $21/hr

Supporting equipment sales transactions from start to finish Preparing and processing sales ... Ability to manage multiple priorities while maintaining accuracy Preferred Qualifications

ARMS

Technical Support Specialist

Mobile, AL · On-site

Our cloud-based, CJIS-compliant platform streamlines incident management, reporting, property ... Based in Mobile, AL, the Technical Support Specialist will provide technical support and ...

Xante corp

Technical Support Representative

Mobile, AL · On-site

Technical Support Representative The employee must be a self starter who will provide technical ... All information about customer inquiry must be documented in our CRM. Technician also conducts ...

Dave & Buster's

Games Support Tech

Mobile, AL · On-site

$37K - $46K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... Provides timely and accurate service while managing wait times and communicating information as ...

People Technology And Processes

Project Manager

Mobile, AL · On-site

$80 - $120/hr

The PM will oversee a team providing SharePoint technical support, documentation and administrative services, Integrated Master Schedule (IMS) and Earned Value Management System (EVMS) surveillance ...

Five Guys

Restaurant Shift Manager

Daphne, AL · On-site

$13 - $15.75/hr

Support management on all areas that impact the business to include: labor cost, waste monitoring, sales and costs of goods; monitor management of daily cash procedures; provides accurate inventory ...

AMVAC CHEMICAL CORP

IT Support Specialist

Axis, AL · On-site

Our portfolio includes trusted crop protection products, nutrient management tools, and advanced ... This role supports desktops, laptops, mobile devices, office connectivity, and reporting tools to ...

ALTEN Technology USA

IT Support Analyst

Mobile, AL · On-site

Manage incidents, service requests, and problem records through ServiceNow (SNOW). * Follow ITIL ... Deliver high-quality customer support while meeting SLA and KPI targets. Qualifications: * 3+ years ...

FastSigns

Sales and Support Administrator

Mobile, AL · On-site

$40K - $60K/yr

FASTSIGNS is hiring for a Sales and Support Administrator to join our team! Benefits and Perks ... will be made by the management of this franchisee. All inquiries about employment at this ...

Socket.dev

IT Support Analyst

Mobile, AL · On-site

$62 - $78/hr

Manage incidents, service requests, and problem records through ServiceNow (SNOW). * Follow ITIL ... Deliver high-quality customer support while meeting SLA and KPI targets. Qualifications * 3+ years ...

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Support Manager information

See Semmes, AL salary details

$18.9K

$57K

$101.6K

How much do support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for support manager in Semmes, AL is $57,001.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,300.00 and $76,400.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Semmes, AL are hiring for Support Manager jobs?

Cities near Semmes, AL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Semmes, AL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,001 per year, or $27.4 per hour.

Sales Support Coordinator

Beard Equipment

AL • On-site

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Beard Equipment Company rating

7.0

Company rating: 7.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

123rd of 177 rated vehicle equipment hire

Job description

Replies within 24 hours
Sales Coordinator
Mobile, AL | Full-Time | Monday-Friday | No Travel
Join the Team That Helps Drive Equipment Sales Success
Beard Equipment Company is seeking a highly organized and detail-oriented Sales Coordinator to support our Construction, Compact Construction, and Forestry Sales teams. This is an excellent opportunity for someone who enjoys working with data, documentation, customers, and sales processes while playing a critical role in helping deals move from quote to delivery.
If you thrive in a fast-paced environment, enjoy working with multiple departments, and take pride in delivering outstanding customer service, we'd love to hear from you.
What You'll Do
As a Sales Coordinator, you'll partner closely with our sales, accounting, and finance teams to ensure equipment sales are processed accurately and efficiently.
Key responsibilities include:
Supporting equipment sales transactions from start to finish
Preparing and processing sales documentation and invoices
Assisting with financing and credit documentation through John Deere Financial
Maintaining accurate customer, invoice, and contract records
Supporting warranty registrations and warranty purchases
Updating and maintaining CRM customer data
Coordinating with Accounting on invoice, tax, and payment inquiries
Processing used equipment inventory purchases
Preparing reports and assisting with special projects
Providing exceptional support to our sales team and customers
What We're Looking For
Required Qualifications
  • High School Diploma or GED
  • Strong organizational and time management skills
  • Excellent communication skills (written, phone, and in person)
  • Proficiency with Microsoft Office, including Excel, Word, and PowerPoint
  • Ability to manage multiple priorities while maintaining accuracy

Preferred Qualifications
  • Bachelor's degree in Accounting, Finance, Business, or related field
  • Previous accounting, finance, sales support, dealership, or administrative experience
  • Experience working with CRM systems and business software

Why Join Beard Equipment?
When you join Beard Equipment, you'll become part of a team that values collaboration, professionalism, continuous learning, and exceptional customer service.
What We Offer
  • Competitive pay
  • Health, dental, and vision benefits
  • 401(k) with company match
  • Paid Time Off
  • Paid Holidays
  • Stable, growing organization with advancement potential

Apply Today
If you're looking for an opportunity to build your career with a respected equipment dealer and make an immediate impact on a high-performing sales team, apply now.
Beard Equipment Company is an Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Beard Equipment Company was founded in 1970 by William B. Beard Sr. as a John Deere Construction and Forestry dealer. The first dealership was located in Pensacola, Florida. Operations grew to include Panama City in 1972, Mobile, Alabama in 1982, Freeport in 2004, Jacksonville, Lake City and Palatka in 2011, Tallahassee and Perry in 2014, and Ocala in 2015. Mr. Beard believed in taking care of customers and having agreements based on handshakes. He felt that the two most important company assets are the relationship with our customers and having high quality employees. The company continues to operate with these values at the core of our philosophy. Three generations of the Beard family have operated the business over the last 40 years and the family approach to customers and employees is a key ingredient to our success. Today more than 300 hard working employees serve customers across all of our equipment divisions. They are all linked by one common goal: Focusing on our customer and their equipment needs.

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