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Support Manager Jobs in Semmes, AL (NOW HIRING)

Xante corp

Technical Support Representative

Mobile, AL · On-site

Technical Support Representative The employee must be a self starter who will provide technical ... All information about customer inquiry must be documented in our CRM. Technician also conducts ...

Dave & Buster's

Games Support Tech

Mobile, AL · On-site

$37K - $46K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... Provides timely and accurate service while managing wait times and communicating information as ...

Signius

Customer Service Representative

Mobile, AL · On-site

$17 - $20/hr

Immediately hiring Part Time Customer Service Representatives at Signius Communications - Mobile!Through our dedicated Customer Service Representatives at Signius Communications in Mobile, we deliver ...

Five Guys

Restaurant Shift Manager

Daphne, AL · On-site

$13 - $15.75/hr

Support management on all areas that impact the business to include: labor cost, waste monitoring, sales and costs of goods; monitor management of daily cash procedures; provides accurate inventory ...

AMVAC CHEMICAL CORP

IT Support Specialist

Axis, AL · On-site

Our portfolio includes trusted crop protection products, nutrient management tools, and advanced ... This role supports desktops, laptops, mobile devices, office connectivity, and reporting tools to ...

ALTEN Technology USA

IT Support Analyst

Mobile, AL · On-site

Manage incidents, service requests, and problem records through ServiceNow (SNOW). * Follow ITIL ... Deliver high-quality customer support while meeting SLA and KPI targets. Qualifications: * 3+ years ...

ALTEN Technology USA

IT Support Analyst

Mobile, AL

Manage incidents, service requests, and problem records through ServiceNow (SNOW). * Follow ITIL ... Deliver high-quality customer support while meeting SLA and KPI targets. Qualifications: * 3+ years ...

ALTEN Technology USA

IT Support Analyst

Daphne, AL · On-site

Manage incidents, service requests, and problem records through ServiceNow (SNOW). * Follow ITIL ... Deliver high-quality customer support while meeting SLA and KPI targets. Qualifications: * 3+ years ...

FastSigns

Sales and Support Administrator

Mobile, AL · On-site

$40K - $60K/yr

FASTSIGNS is hiring for a Sales and Support Administrator to join our team! Benefits and Perks ... will be made by the management of this franchisee. All inquiries about employment at this ...

FastSigns

Sales and Support Administrator

Mobile, AL · On-site

$40K - $60K/yr

FASTSIGNS is hiring for a Sales and Support Administrator to join our team! Benefits and Perks ... will be made by the management of this franchisee. All inquiries about employment at this ...

ALTEN Technology USA

IT Support Analyst

Saraland, AL · On-site

Manage incidents, service requests, and problem records through ServiceNow (SNOW). * Follow ITIL ... Deliver high-quality customer support while meeting SLA and KPI targets. Qualifications: * 3+ years ...

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Showing results 41-60

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Semmes, AL

Support Manager information

See Semmes, AL salary details

$18.9K

$57K

$101.6K

How much do support manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for support manager in Semmes, AL is $57,001.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,300.00 and $76,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Semmes, AL are hiring for Support Manager jobs? Cities near Semmes, AL with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Semmes, AL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $57,001 per year, or $27.4 per hour.

Technical Support Representative

Xante corp

Mobile, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Technical Support Representative Job Description

The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific training will be provided.

The employee must coordinate with end users, onsite technicians, and Xante Authorized Dealers to effectively resolve customer issues and complaints. Provide an excellent service experience by promptly and actively communicating with all customers. The technician must diagnose and resolve technical hardware and software issues. They must follow up with customer to make sure all customer expectations are exceeded. All information about customer inquiry must be documented in our CRM. Technician also conducts comprehensive training for the customers to properly and effectively operate our equipment during in-house classes and at customer's site during installations.

Requirements

  • High School Diploma
  • Exemplary Attendance and Punctuality
  • Excellent written and oral communication
  • Strong work ethic
  • Ability to multi-task and reprioritize throughout the day
  • Must be able to lift up to 75 pounds repetitively
  • Overnight Travel is required( averages 35%)
  • Valid Driver's License
  • Valid Passport is a plus
  • 2+ years experience in the help desk environment is required

Company Description

Please send resumes to hr@xante.com. You may also mail to
Xante Corporation
Attention HR
P.O. Box16526
Mobile, AL 36616

XANTE logo

About XANTE

Sourced by ZipRecruiter

Industry

Printing and printing services

Company size

51 - 200 Employees

Headquarters location

Mobile, AL, US

Year founded

1989

View All XANTE Jobs