Support Manager Jobs in Elberta, AL (NOW HIRING)

ESSENTIAL JOB FUNCTIONS:

Provide direct support to community members by sharing information and resources related to substance use prevention, parenting education, and CDAC services to address risk and protective factors that promote healthy lifestyles. Assist the Director of Community Prevention and the Parenting for Prevention program needs.  Responsibilities include coordinating contacts and arrangements, managing written and verbal communications, maintaining records, data, and reports, and providing professional reception services to community members, individuals, callers, visitors, and other organizations.

 QUALIFICATIONS:

• Required
  • Bachelor’s degree in social work, Education, or health education field or High School Diploma with a CPP (Certified Prevention Professional) or CPS (Certified Prevention Specialist) and experience
  • Knowledge of drug information, prevention concepts, and education field
  • Excellent communication and presentation skills
  • Strong critical thinking and decision-making skills
  • Strong organization and time management skills
  • Ability to take initiative and work independently
  • Ability to manage multiple job tasks with continuously changing priorities
  • Experience working with at-risk and culturally diverse population
  • Proficiency in Word, Excel, and other computer related tasks

• Preferred:
  • Non-profit and/or social services industry experience

ESSENTAL JOB DUTIES AND RESPONSIBILITIES:

• Responsibilities include disseminating referral and resource information, supporting program promotion and outreach efforts, coordinating follow-up activities, and assisting with the delivery of prevention and parenting education services.
• Coordinate and maintain effective communication with referral agencies, CDAC Parenting Specialist, and the Director of Community Prevention to support services, referrals, program implementation, and follow-up activities.
• Promote Parenting for Prevention, CDAC programs, substance ATOD and wellness information, to the community-at-large.
• Assist with the planning, coordination, and logistical support of CDAC-sponsored events, community outreach activities, workshops, educational displays, and other prevention initiatives as directed. Responsibilities include preparing material, coordinating event setup and operations, staffing informational booths at community outreach, health fairs, and events, and facilitating scheduled activities to promote community engagement and prevention education.
• Perform community outreach duties as assigned, serving as a primary point of contact for individuals, stakeholders, and community members. Answer and route incoming calls, provide accurate information regarding agency programs and services, and direct inquiries to appropriate staff or resources. Assist individuals in accessing community resources by making appropriate referrals and providing information on substance use treatment and recovery services, crisis support resources (including 211 and 988), and other human service programs as needed
• Provide and develop material on wellness, parenting, general alcohol and drug information as directed by supervisor.
• Adhere to all agency policy and procedures, program policy and procedures, safety, ethics, and appropriate state and federal regulations
• Maintain knowledge of current resources and other general human services
• Maintain confidentiality in regard to individual rights and HIPAA regulations by handling client and agency data in accordance with the confidentiality policies. Acknowledge that release forms are current as needed for communication with agencies/organizations outside of
• Implement programs according to program standards and objectives ensuring that all agency, COA, DCF, Managing Entity and other relevant standards for quality are identified and followed that ensure quality and compliance
• Collect all necessary data in a timely manner for the reporting and evaluation of program activities and outcomes
• Communicate and work collaboratively with team members, attend team meetings, and communicate regularly with supervisors on program needs and issues; establish and maintain relationships and appropriate community resources and supports; promote program with community and develop community resources
• Complete program support duties, including but not limited to email and telephone correspondence, telephone and web conferences, and complete required documentation, reports and time sheets accurately and on time
• Work flexible schedule when necessary and assist with special projects and other duties as assigned to drive the vision, fulfill the mission, and abide by the values of this agency.
• Attend all required agency and professional development training and

WORK ENVIRONMENT:

Work is primarily performed in a climate-controlled environment, with occasional participation in outdoor community events. The position requires flexibility to work both standard and non-traditional hours as needed.

The employee must be able to engage with community members in-person and virtually for extended periods, remain stationary for prolonged periods, move throughout the office or other work locations as necessary, and regularly operate computer equipment in a fast-paced environment. Strong communication and interpersonal skills are required to effectively interact with individuals, management, staff, and stakeholders while maintaining professional boundaries. The employee must also provide reliable personal transportation to and from the office and partner agency locations as needed to fulfill job-related responsibilities. Reasonable accommodation may 

QUALIFICATIONS: be made to enable qualified individuals to perform the essential functions of the position.