Support Manager Jobs in Madison, AL (NOW HIRING)

Position Type: Full-Time / Exempt
Primary Location: Huntsville, AL or Austin, TX
Reports To: Director of Operations
Direct Reports: Contract Sensor Operators, Sensor Specialist
Interfaces With: COO, VP of Business Development, Director of Maintenance, Project Managers
Travel: Up to 25% as operational needs dictate
Start Date: TBD

Revolution Geosystems, LLC (RevGeo) is seeking a highly motivated and technically skilled Sensor Support and Engineering Manager to lead the management, maintenance, deployment, and integration of the company's geospatial sensor systems. This role serves as the primary technical authority for airborne LiDAR and imagery sensors, ensuring operational readiness, data quality, and customer satisfaction.

The Sensor Support and Engineering Manager will also serve as the company's Laser Safety Officer, supporting safe and compliant sensor operations across multiple projects and locations. This position requires a blend of technical expertise, engineering leadership, operational coordination, and customer support.

The ideal candidate will possess extensive experience with airborne LiDAR and imagery systems, sensor integration, calibration, testing, maintenance, and geospatial data processing.

• Serve as the company's subject matter expert for all geospatial sensors.

• Maintain technical knowledge of airborne LiDAR and imagery systems from multiple manufacturers.

• Support field operations through sensor troubleshooting and technical assistance.

• Monitor sensor performance, identify issues, and implement corrective actions.

• Serve as the company Laser Safety Officer (LSO) and maintain compliance with applicable regulations and best practices.

• Lead sensor engineering, integration, certification support, and testing activities.

• Develop and execute sensor validation and acceptance testing procedures.

• Coordinate and oversee sensor installations in company-owned and customer platforms.

• Conduct routine and project-specific sensor performance evaluations.

• Support research and development initiatives involving new sensors and technologies.

• Perform boresight calibrations and system validation activities.

• Analyze calibration results and recommend improvements.

• Process and review calibration, test, and validation datasets.

• Ensure collected data meets company, client, and industry quality standards.

• Support continuous improvement of sensor workflows and quality assurance processes.

• Manage inventory and lifecycle tracking of company-owned and leased sensors.

• Oversee check-in/check-out procedures for all deployed equipment.

• Coordinate equipment shipments, returns, and transportation logistics.

• Prepare shipping documentation and support domestic and international transportation requirements.

• Work with transportation providers, customs brokers, and logistics partners to ensure timely delivery of equipment.

• Support customers with technical and logistics-related inquiries.

• Coordinate with project managers to ensure sensor readiness and project success.

• Collaborate with maintenance and operations personnel to support mission execution.

• Provide technical guidance to internal stakeholders and external clients.

• Assist business development efforts by supporting technical proposals and customer presentations when required.

• Bachelor's degree in GIS, Geomatics, Engineering, Computer Science, Aviation Technology, or a related field preferred.

• Minimum of five (5) years of experience working with geospatial sensors, including LiDAR and imagery systems.

• Working knowledge of ASPRS standards, FEMA specifications, and USGS LiDAR Base Specifications.

• Strong understanding of airborne LiDAR and photogrammetric systems.

• Experience with sensor integration and aircraft installation processes.

• Familiarity with geospatial processing software and quality-control workflows.

• Understanding of sensor maintenance and troubleshooting methodologies.

• Knowledge of laser safety principles and operational best practices.

• Strong written and verbal communication skills.

• Excellent organizational and project management abilities.

• Demonstrated problem-solving and analytical capabilities.

• Strong customer-service and relationship-management skills.

• Ability to work independently and manage multiple priorities in a dynamic environment.

• Ability to travel up to 25% as required.

• Valid driver's license and ability to obtain airport access credentials if required.

• Ability to work from the Huntsville, AL headquarters or another approved Revolution Geosystems operating location.

• Ability to lift up to 50 pounds and work in confined spaces.

• Competitive salary based on qualifications and experience.

• Incentive compensation opportunity of up to 10% of annual salary.

• Medical, dental and vision insurance

• Company-paid Short-Term Disability and Life Insurance.

• Paid Time Off (PTO).

• 401(k) retirement plan.

• Professional development and advancement opportunities.