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Support Manager Jobs in Madison, AL (NOW HIRING)

3-GIS

Support Specialist II

Huntsville, AL · On-site +1

Manager, General Support Department: Product Support Summary/Objective: The Support Specialist II serves as a technical expert and customer advocate for the 3-GIS product suite within the Esri ...

Parsons

PMO Operations & Support Specialist

Huntsville, AL · On-site

$30.58 - $53.51/hr

Parsons is seeking a motivated and detail-oriented PMO Operations & Support Specialist to join our Program Management Office (PMO) team in an entry-level role. This position is ideal for recent ...

KBR

Program Manager

Redstone Arsenal, AL · On-site

Develop and implement, upon government management approval, a detailed plan for the overall contractor support management of the U.S. Army Project Office. Establish clear organizational lines of ...

KBR, Inc.

Program Manager

Redstone Arsenal, AL · On-site

Develop and implement, upon government management approval, a detailed plan for the overall contractor support management of the U.S. Army Project Office. Establish clear organizational lines of ...

Relogic Research

Technical Program Support

Huntsville, AL · On-site

$42K - $49K/yr

This position provides program management support to multidisciplinary engineering teams executing advanced DoD programs. The role emphasizes planning, coordination, execution tracking, and ...

ReLogic Research

Technical Program Support

Huntsville, AL · On-site

$42K - $49K/yr

This position provides program management support to multidisciplinary engineering teams executing advanced DoD programs. The role emphasizes planning, coordination, execution tracking, and ...

Bunge

Production Support Specialist

Decatur, AL

$16.75 - $22.50/hr

The purpose of this position is to support the local plant manager and their team to ensure data integrity, by coordinating, collecting, and reporting plant metrics and data and supporting the local ...

Bunge

Production Support Specialist

Decatur, AL

$16.75 - $22.50/hr

The purpose of this position is to support the local plant manager and their team to ensure data integrity, by coordinating, collecting, and reporting plant metrics and data and supporting the local ...

Bunge

Production Support Specialist

Decatur, AL · On-site

$16.75 - $22.50/hr

The purpose of this position is to support the local plant manager and their team to ensure data integrity, by coordinating, collecting, and reporting plant metrics and data and supporting the local ...

Relogic Research

Technical Program Support

Huntsville, AL · On-site

$42K - $49K/yr

This position provides program management support to multidisciplinary engineering teams executing advanced DoD programs. The role emphasizes planning, coordination, execution tracking, and ...

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Support Manager information

See Madison, AL salary details

$20.2K

$60.8K

$108.4K

How much do support manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for support manager in Madison, AL is $60,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $81,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Madison, AL?

The most popular types of Support jobs in Madison, AL are:

What job categories do people searching Support Manager jobs in Madison, AL look for?

The top searched job categories for Support Manager jobs in Madison, AL are:

What cities near Madison, AL are hiring for Support Manager jobs?

Cities near Madison, AL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Madison, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $60,836 per year, or $29.2 per hour.

Support Specialist II

Huntsville, AL • On-site, Remote

3-GIS
Telecommunications • 51 - 200 employees
Learn more about 3-GISexternal

Full-time

Posted 21 days ago

Job description

Job Description
Position Title: Support Specialist II
Reports To: Manager, General Support
Department: Product Support
Summary/Objective:
The Support Specialist II serves as a technical expert and customer advocate for the 3-GIS product suite within the Esri ecosystem. This role is responsible for diagnosing complex software issues, guiding customers through best practice workflows, and ensuring a consistently exceptional support experience. You will work directly with client accounts, collaborate cross-functionally with internal teams, and help shape the future of customer success at 3-GIS.
This position requires strong technical proficiency, strong communication skills, and the ability to guide customers through various 3-GIS product challenges.
Essential Functions: Customer Support & Technical Troubleshooting
  • Provide superior customer support and troubleshoot client issues with 3-GIS software, ensuring customers exceed expectations in their use of the platform.
  • Serve as a support representative for customer accounts, acting as a trusted advisor.
  • Diagnose and resolve issues across the 3-GIS stack, Esri products (ArcGIS Pro, ArcGIS Enterprise, Portal), and associated databases.
  • Leverage GIS data analysis and mapping tools to support customer requests.
  • Contribute toward the development of change control processes for hosted systems when required.
  • Possible participation in the on-call rotation to support critical customer systems.
Customer Enablement & Education
  • Educate customers on 3-GIS and Esri products, services, and recommended workflows to maximize operational efficiency.
  • Assist clients on product functionality, system usage, and best practices.
  • Engage in technical discussions with both technical and non-technical stakeholders.
Technical Configuration & System Management
  • Be able to configure and assist with upgrades of 3-GIS Solutions, Esri software, and supporting technologies.
  • Configure web services, application servers, and database connections for customer environments.
  • Test new software functionality, validate bug fixes, and provide structured feedback to Product and Development teams.
  • Follow documented procedures for customer escalations and ticket processing, including product enhancements and bugs.
Cross-Team Collaboration
  • Work collaboratively with Sales, Product, Development, and PMO teams to ensure accurate, timely solutions for customers.
  • Identify, document, and escalate issues to team leads or engineering as appropriate.
  • Track and report data from calls, chats, and high priority issues to support continuous improvement.
  • Mentor and train new team members within the organization.
  • Provide feedback to support leadership to improve customer experience, support processes, and operational efficiency.
Continuous Improvement & Customer Advocacy
  • Proactively identify workflow improvements, best practices, and opportunities to enhance customer satisfaction.
  • Contribute to internal knowledge bases, documentation, and process refinement.
  • Support customer onboarding and consultation for new customers.
  • Complete other support duties as assigned.

Required Qualifications:
  • Bachelor's Degree in Computer Science, GIS, Information Systems, or related field.
  • 3-4 years of experience in customer service, technical support, or GIS-related roles.
  • Strong written and verbal communication skills.
  • Highly organized, detail-oriented, and capable of managing multiple priorities.
  • Hands-on experience with:
    1. ArcGIS Desktop/Pro
    2. ArcGIS Server / ArcGIS Enterprise
    3. Esri Portal
    4. ArcGIS geoprocessing and data analysis tools
    5. 3-GIS Web and Mobile
    6. Python or similar scripting languages
    7. Database tools such as PGAdmin, SQL Developer, or SQL Server Manager
    8. Jira or similar ticketing systems
  • Self-directed and effective in a remote or hybrid work environment.
  • Strong critical thinking and analytical skills with an interest in problem solving.
  • Passion for continuous learning and supporting team growth.
Preferred Qualifications:
  • Understanding of 3-GIS configuration.
  • Hands-on experience with 3-GIS Admin.
  • Experience with APIs, automation, or system integrations.
  • Telecom planning, construction, or asset management experience.
  • Advanced experience with ESRI spatial analysis and geoprocessing workflows.
  • Experience troubleshooting web-based application system architecture (on-premises, cloud, hybrid).
  • Experience troubleshooting Windows Server, IIS, 3-GIS solutions and user workflows.
Work Environment:
  • Employees in a Remote setting with limited travel.

Expected Hours of Work:
  • 40 hours, Monday - Friday
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
SSP Innovations, LLC is an Equal Opportunity Employer (EOE).

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