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Support Manager Jobs in Red Bay, AL (NOW HIRING)

SouthernCarlson, Inc.

Sales Support

Muscle Shoals, AL · On-site

$16.75 - $23/hr

Manage key customer accounts and support sales associates to ensure accurate order placement and timely follow-up. * Oversee the full order-to-fulfillment cycle, including freight and logistics ...

southerncarlson

Sales Support

Muscle Shoals, AL · On-site

$16.75 - $23/hr

Manage key customer accounts and support sales associates to ensure accurate order placement and timely follow-up. * Oversee the full order-to-fulfillment cycle, including freight and logistics ...

southerncarlson

Sales Support

Muscle Shoals, AL · On-site

$16.75 - $23/hr

Manage key customer accounts and support sales associates to ensure accurate order placement and timely follow-up. * Oversee the full order-to-fulfillment cycle, including freight and logistics ...

Home Depot

Store Support

Florence, AL · On-site

$13.50 - $16.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Florence, AL · On-site

$13.50 - $16.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

YOUNGWILLIAMS INC

Child Support Specialist

Tupelo, MS · On-site

$34K - $47K/yr

Summary of Position The Child Support Specialist provides full services to customers in all stages ... case management process. The individual works to ensure all State, Federal, and contractual time ...

ABB

Commercial Proposal Engineer

Leighton, AL · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the Commercial Construction market segment in the United States. The successful candidate will be responsible ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Red Bay, AL

Support Manager information

See Red Bay, AL salary details

$17.7K

$53.3K

$94.9K

How much do support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for support manager in Red Bay, AL is $53,275.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,000.00 and $71,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Red Bay, AL are hiring for Support Manager jobs? Cities near Red Bay, AL with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Red Bay, AL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,275 per year, or $25.6 per hour.

ACH/Treasury Management Support Services Manager

CB&S Bank

Russellville, AL • On-site

Full-time

PTO

Re-posted 16 days ago

Job description

GENERAL FUNCTION:
Responsible for planning, organizing and supervising the activities of the ACH/Treasury Management Support Services Department to ensure efficient and quality support to all areas of the bank. Position will provide support, training and guidance to staff. Position requires a good working knowledge of the bank's internal policies and procedures.
MAJOR DUTIES AND RESPONSIBILITIES:
  • Ensure that task checklists include all tasks required for proper controls and provide sufficient audit trails for work assigned.
  • Develop an expert understanding of the bank's ACH processing system and ancillary systems/modules used by the department.
  • Lead the day to day operations in the area to include ACH Origination, ACH receipt, ACH exceptions, ACH Risk and Treasury Management customer set up to maintain services offered with the customer relationship.
  • Monitor and coordinate department workflow. Analyze and review workflow for process improvements.
  • Responsible for working with internal/external audit, vendors, and regulators in providing information required for exams, audits and risk assessments.
  • Oversee resolution of audit, risk or exam findings that relate to the department.
  • Works closely with the Fraud area on any potential fraudulent activity.

ADDITIONAL RESPONSIBILITIES:
  • Ensure quality customer service to retail employees and other bank employees.
  • Recommends the selection of new employees, salary increases, promotion and departmental transfers. Responsible for conducting effective annual performance evaluations while providing general direction to those reporting to this position.
  • Responsible for the accurate reporting of time worked and recording paid leave for all personnel within authority. Also responsible for scheduling and tracking time and attendance for all departmental personnel.
  • Address compliance of policy and accounting issues with employees and managers.
  • Organizes, directs, and motivates staff to accomplish the goals and objectives set forth by the Support Director and all other duties as assigned.
  • Maintain accurate departmental records.
  • Provides updated information to the Support Director concerning departmental matters and any problems that may arise with the department.
  • Assist other departments as needed.
  • Regularly exercises independent judgement and recommends changes in office practice or procedures.

JOB QUALIFICATIONS:
  • High school graduate or equivalent.
  • Minimum of five years of operational experience or other related banking experience.
  • One to two years' supervisory experience or equivalent
  • Must be willing to acquire or maintain AAP/APRP or equivalent certification
  • Demonstrates proficiency and commitment to excellence in performance of duties including a strong understanding of NACHA rules and guidelines.
  • Ability to perform complex tasks.
  • Excellent organizational skills and communication skills, both verbal and written.
  • Effective communication and customer service skills are required.
  • Ability to prioritize is a necessity.
  • Demonstrated ability to interact with customers and employees and listen effectively.
  • Ability to work on multiple assignments concurrently.
  • Must be able to work under pressure with deadlines.
  • Motivator, problem solver and good listener.
  • Multi-tasking individual who coordinates workflow in a fast paced production environment.

STANDARDS OF PERFORMANCE:
  • Perform all areas of responsibilities so they are completed in a timely, accurate, and thorough manner.
  • Acceptable attendance and reporting to work in a timely manner.
  • Maintain positive work-environment with co-workers, vendors, and customers. Requires ability to work well with others.
  • Must be alert in all job functions.
  • Conduct customer relations in a manner that will enhance the overall marketing effort of the bank.
  • Must be courteous and respectful of all customers and employees. We will treat co-workers, peers, and vendors with the same degree of respect and consideration we give our customers and expect for ourselves.
  • All employees are expected to conduct themselves in a professional matter, which is conducive to the effective operation of the Bank.
  • Must follow all company policies and procedures and have the ability to implement said policies and procedures throughout departmental personnel.
  • Ability to maintain matters of a highly confidential nature.
  • Honesty must be an essential ingredient in all matters.
  • Attempt to return all phone calls the same day as they are received.

RISK FACTORS
  • Risk involved is both to the bank and to the customer in the mishandling of information that could result in loss of funds.
  • Monetary loss due to missed deadlines and incorrect processing of accounts.
  • Losses resulting from legal and compliance issues.

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