Support Manager Jobs in Red Bay, AL (NOW HIRING)

Job Purpose

Are you a motivated leader who enjoys developing teams and delivering excellent guest experiences? As an Hourly Assistant General Manager, you will play a key role in supporting the overall operation of the restaurant while helping drive sales, maintain high operational standards, and ensure a positive team environment. In this position, you will assist the Senior/General Manager in leading daily operations, developing team members, and ensuring the restaurant operates efficiently, profitably, and in compliance with company policies.

Key Responsibilities & Job Functions

Support Restaurant Operations

• Assist in overseeing daily restaurant operations to ensure high standards of quality, service, and cleanliness are consistently maintained.
• Help ensure guests receive fast, friendly service and high-quality food products.
• Step into leadership responsibilities when the Senior/General Manager is not present to ensure smooth restaurant operations.

Recruit, Hire, and Develop Team Members

• Assist in interviewing and hiring qualified staff who meet company standards and align with the restaurant's culture and values.
• Ensure hiring practices comply with company policies as well as state and federal employment regulations.
• Train, mentor, and develop crew members under the guidance of the Senior/General Manager to build a strong and capable team.
• Provide coaching, feedback, and performance guidance to support employee development and accountability.

Scheduling and Labor Management

• Help create and manage staff schedules to ensure proper coverage during all business hours.
• Monitor labor usage and staffing levels to meet company labor cost targets while maintaining efficient operations.
• Adjust staffing levels during shifts to accommodate guest flow and service demands.

Promote Teamwork and Positive Workplace Culture

• Foster a cooperative, respectful, and supportive work environment among management and crew members.
• Maintain strong communication with the management team and staff to ensure operational goals are met.
• Assist team members with operational duties during busy periods to support overall restaurant performance.

Lead Team Communication and Training

• Participate in or conduct crew and management team meetings to discuss operational procedures, promotions, safety, security, and training updates.
• Reinforce company policies, performance expectations, and service standards through clear communication.

Inventory and Cost Control

• Maintain an adequate supply of food products, packaging, and operational supplies needed to run the restaurant efficiently.
• Monitor inventory levels and control product usage to meet company Food Cost Variance standards.
• Support inventory management practices that reduce waste and maintain profitability.

Maintain Restaurant Facilities and Equipment

• Ensure the restaurant building, equipment, and work areas are maintained using proper operating, cleaning, and preventive maintenance procedures.
• Identify maintenance issues and work with management to resolve them quickly to avoid operational disruptions.

Cash Management and Financial Responsibility

• Assist with managing all cash handling procedures including registers, deposits, and safe counts.
• Ensure strict adherence to company cash control policies and procedures to protect company assets.

Maintain Professionalism and Compliance

• Ensure personal appearance meets company standards and reflects professionalism at all times.
• Follow and enforce all HR policies, sanitation standards, safety guidelines, and security procedures.
• Maintain compliance with company policies and all local, state, and federal regulations.

What Makes This Role Great

• Gain valuable leadership and restaurant management experience
• Help build and develop a strong team
• Play a key role in driving restaurant success and profitability
• Be part of a fast-paced, supportive work environment with opportunities for career growth

For 60 years, Hardee's has brought communities together with quality, delicious food. With more than 1,800 restaurants across the U.S., and locations in 14 countries, we are committed to the best tasting food to better serve our guests--From Made From Scratch Biscuits and Hand-Breaded Chicken Tenders.