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Support Manager Jobs in Red Bay, AL (NOW HIRING)

Whataburger

Manager

Florence, AL · On-site

$18 - $22/hr

... and support * You expertly handle employee issues, customer concerns, and other tough situations ... Manager > General Manager > Operating Partner Whata you waiting for? Apply now! (Burger puns ...

Whataburger

Manager

Florence, AL

$18 - $22/hr

... and support * You expertly handle employee issues, customer concerns, and other tough situations ... Manager > General Manager > Operating Partner Whata you waiting for? Apply now! (Burger puns ...

Wendy's

Restaurant Manager

Fulton, MS · On-site

Why Wendy's The Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

Wendy's

Restaurant Manager

Booneville, MS · On-site

Why Wendy's The Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

Wendy's

Restaurant Manager

Booneville, MS

What you'll doThe Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

Wendy's

Restaurant Manager

Fulton, MS · On-site

What you'll doThe Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

Wendy's

Restaurant Manager

Tupelo, MS · On-site

What you'll doThe Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

Wendy's

Restaurant Manager

Tupelo, MS · On-site

Why Wendy's The Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

Wendy's

Restaurant Manager

Fulton, MS · On-site

With the support of a General Manager (GM) or District Manager (DM), the Restaurant Manager will manage the daily operations and staff of a Wendy's restaurant. The Restaurant Manager will be ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Red Bay, AL

Support Manager information

See Red Bay, AL salary details

$17.7K

$53.3K

$94.9K

How much do support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for support manager in Red Bay, AL is $53,275.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,000.00 and $71,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Red Bay, AL are hiring for Support Manager jobs? Cities near Red Bay, AL with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Red Bay, AL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,275 per year, or $25.6 per hour.

RV IT Support Specialist

TRM INNOVATIVE HEARTH PRODUCTS

Russellville, AL • On-site

$48K - $58K/yr

Full-time

Re-posted 14 days ago

Job description

The Company

TRM Innovative Hearth Products is the buyout of several companies that have been merged throughout the years including but not limited to Fireplace Manufacturers Inc., (FMI), and Lennox Industries Hearth Division. The aggregate company included rollups of Marco; Superior Fireplace, which began in the 1930s; stove and insert companies including Country Stoves, established in 1977. FMI, a subsidiary of Desa, rolled up Design Dynamics in vented and vent-free logs in the early 2003 timeframe. Subsequently, the management team from the FMI segment of Desa acquired the assets of their division in 2008. On January of 2023 TRM Equity groups completely purchased IHP and created TRM Innovative Hearth Products.

Job Title: RV IT Support Specialist

Reports To:

FLSA Status: Exempt

Department:

Location: AL

Job Description:

The IT Support Specialist will be responsible in self-starter, problem solver, enjoys complex technical issues, is passionate and diligent about technology and data security. This position will be based in Russellville, AL with occasional travel to our other locations. The candidate must be flexible enough to work outside normal working hours, including mornings, evenings, and weekends. The RV IT Support Specialist behavior that supports IHP values.

Essential Duties and Responsibilities:

  • Provide IT technical support & assistance to employees both onsite and remotely through phone and email submission.
  • Assist employees with problem solving in the following areas including computers, mobile devices, printers, application, and access to allow work effectively.
  • Maintaining system functionality.
  • Assist with employee training.
  • Understanding the facility network infrastructure and be able to perform network troubleshooting including terminating network cables.


Qualifications:

  • A go-to person for “all things technical” (e.g., troubleshooting a broken printer that has repeatedly stumped the user).
  • Understanding the importance of IT and security best practices.
  • Understanding the importance of computer systems and applications working effectively to increase productivity.
  • Communicate clearly in written forms of communication such as email, chat, and ticket/help desk updates.
  • Have a willingness to learn.

Must Have:

  • 1-3 years’ experience working in an independent IT Support role.
  • Left 25 up to 50 pounds.
  • Stand for long periods at a time.


Language Ability:

Position requires fluency in English. Fluency in Spanish is a plus.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently exposed to moving mechanical parts and fumes or airborne particles.

The noise level in the environment is moderate.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required stand, and walk, sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.


Include shift schedule

Not Included


Include budgeted hours

Not Included

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