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Support Manager Jobs in Boaz, AL (NOW HIRING)

Haymon Homes

Direct Support Professional

Fyffe, AL · On-site

$12 - $16/hr

Direct Support Professional The DSP position is a full-time hourly position assisting and ... Basic Computer Skills REPORTS TO Supervisor Manager JOB REQUIREMENTS AND RESPONSIBILITIES * DSP ...

Five Below

Support Lead Part Time

Albertville, AL · On-site

$11.50/hr

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

Bachoco USA

Quality Systems Support

Albertville, AL · On-site

$16.50/hr

Manage Customer Complaints and Correlations. * Makes needed transfers and adjustments in SOI on a daily and weekly basis. * Performs weekly, monthly and annual inventory. * Performs other duties as ...

Whataburger

Manager

Gadsden, AL · On-site

$18 - $22/hr

... and support * You expertly handle employee issues, customer concerns, and other tough situations ... Manager > General Manager > Operating Partner Whata you waiting for? Apply now! (Burger puns ...

Whataburger

Manager

Gadsden, AL

$18 - $22/hr

... and support * You expertly handle employee issues, customer concerns, and other tough situations ... Manager > General Manager > Operating Partner Whata you waiting for? Apply now! (Burger puns ...

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Support Manager information

See Boaz, AL salary details

$17.4K

$52.5K

$93.6K

How much do support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for support manager in Boaz, AL is $52,521.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,500.00 and $70,400.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What job categories do people searching Support Manager jobs in Boaz, AL look for?

The top searched job categories for Support Manager jobs in Boaz, AL are:

What cities near Boaz, AL are hiring for Support Manager jobs?

Cities near Boaz, AL with the most Support Manager job openings:

Support Manager jobs near you

Specialist II, Support

Progress Rail Services Corporation, a Caterpillar Company

Albertville, AL

Full-time

Re-posted 2 days ago

Progress Rail rating

6.7

Company rating: 6.7 out of 10

Based on 71 frontline employees who took The Breakroom Quiz

388th of 496 rated machine equipment manufacturers

Job description

IT Support Specialist role is to provide support in order to drive operational efficiency. ITSS is responsible for assisting customers with technical issues or questions related to computer hardware or software. This includes taking phone calls from end users or communicating with them through support management software, helping others diagnose and resolve technical issues over the phone.

What Progress Rail employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Progress Rail logo

About Progress Rail

Sourced by ZipRecruiter

Our team works hard to create lifelong customer relationships, supplying comprehensive rolling stock and infrastructure solutions for the global rail industry and setting the standard for excellence. We care about fostering the sustainable movement of goods and people for generations to come, and we know our customers care, too. Our strategic footprint ensures responsive, quality customer support all day, every day. We are one of the largest integrated diversified providers of rolling stock and infrastructure solutions and technologies for the global rail industry. The company provides advanced EMD® locomotives, engines, and technologies, railcars, trackwork, fasteners, signaling, rail welding and Kershaw® Maintenance-of-Way equipment, along with dedicated locomotive and freight car repair services, aftermarket parts support and recycling operations. Progress Rail’s deep industry expertise ensures a commitment to quality through innovative solutions.

Industry

Consumer goods and commercial equipment rental services

Company size

5,001 - 10,000 Employees

Headquarters location

Albertville, AL, US

Year founded

1983

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