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Support Manager Jobs in Alabama (NOW HIRING)

Five Below

Support lead Part Time

Cullman, AL · On-site

$11.50/hr

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

Five Below

Support lead Part Time

Cullman, AL · On-site

$11.50/hr

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

Birmingham

Unit Manager - Sales Support

Birmingham, AL · On-site

BASIC FUNCTION Coordinate and manage overall application-processing procedures to ensure seamless administration of consumer information in support of annual sales goals. Direct and develop skills ...

Birmingham

Unit Manager - Sales Support

Birmingham, AL · On-site

BASIC FUNCTION Coordinate and manage overall application-processing procedures to ensure seamless administration of consumer information in support of annual sales goals. Direct and develop skills ...

Onin Staffing

Production Support

Lincoln, AL

$15/hr

Support the client during production in different areas Skills and Experience: Work Experience: Candidate must have a valid drivers license. * Ability to work efficiently in a fast-paced environment

Woodgrain, Inc.

Production Support

Montevallo, AL · On-site

$16.50/hr

Production Support Posting Start Date: 12/3/25 Division: Woodgrain Millwork Posting Area: Operations + Manufacturing Job Location: Montevallo, AL Looking for stability? Join Woodgrain! We're growing ...

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Support Manager information

See Alabama salary details

$20.4K

$61.5K

$109.7K

How much do support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for support manager in Alabama is $61,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $82,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Alabama?

The most popular types of Support jobs in Alabama are:

What are popular job titles related to Support Manager jobs in Alabama?

For Support Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Alabama look for?

The top searched job categories for Support Manager jobs in Alabama are:

What cities in Alabama are hiring for Support Manager jobs?

Cities in Alabama with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $61,543 per year, or $29.6 per hour.

Mission Support Manager | ATSS Transition

ERC, Inc

Huntsville, AL • On-site

$80 - $100/hr

Other

Medical, Retirement, PTO

Re-posted 21 days ago

Job description

Manager

For more than 30 years, ERC has been delivering the advantage needed to solve our customers’ and the nation’s toughest challenges. ERC is a trusted partner to the Defense and Space communities. We provide the advanced engineering, innovative technology, and subject-matter expertise to deliver the mission results our customers need to keep the nation safe and secure. Our unique solutions enhance readiness, optimize performance, and help ensure success in the air, on the ground and in space.

An essential part of our success is our corporate culture built on respect, empowerment, and collaboration. Our culture elevates our people, ensuring they provide best-in-class service and solutions to our customers. We always strive to do the right thing. We believe that our people are our best asset and human connection our greatest strength.

  • This position is responsible for overseeing the activities of a large contractor division that provides technical support services.
  • This position is responsible for planning and implementing the necessary activities to meet the customer's test requirements.
You will love this job if you:
  • Are a self-starter and require little oversight to complete given tasks
  • Enjoy a fast-paced work environment
  • Love working with diverse groups of individuals, including engineers and technicians
  • Are good at communicating with people
  • Have a positive attitude
Minimum requirements for this position:
  • The successful candidate should also have at least 10 years of experience and a Master’s or Bachelor’s Degree.
  • He or she should have a good knowledge of capturing and analysing data
  • Candidate must have an active US security clearance
What we offer:
  • Continuing education assistance.
  • Multiple healthcare benefits packages.
  • 401K with employer matching.
  • Paid time off (PTO) along with a federally recognized holiday schedule.

Full-Time

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