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Support Manager Jobs in Alabama (NOW HIRING)

Taylor Group

Equipment Support

Bessemer, AL · On-site

The Equipment Support reports directly to the TCE Product Support Manager but will assist all the TCE employees and customers in providing world-class customer support. In all duties, the Equipment ...

THE TAYLOR GROUP INC

Equipment Support

Bessemer, AL

The Equipment Support reports directly to the TCE Product Support Manager but will assist all the TCE employees and customers in providing world-class customer support. In all duties, the Equipment ...

Woodgrain

Production Support

Montevallo, AL

$16.50/hr

Looking for stability? Join Woodgrain! We're growing fast and offering lifetime careers in a supportive work environment. About Woodgrain: Woodgrain is one of the top millwork operations in the world ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Alabama

Support Manager information

See Alabama salary details

$20.4K

$61.5K

$109.7K

How much do support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for support manager in Alabama is $61,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $82,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Alabama?

The most popular types of Support jobs in Alabama are:

What are popular job titles related to Support Manager jobs in Alabama?

For Support Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Alabama look for?

The top searched job categories for Support Manager jobs in Alabama are:

What cities in Alabama are hiring for Support Manager jobs?

Cities in Alabama with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $61,543 per year, or $29.6 per hour.

Equipment Support

Taylor Group

Bessemer, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Taylor Construction Equipment distributes multiple lines of construction products with a passion for product, service, and support. TCE supports the construction industry with reliable equipment.
This incumbent will provide support and assistance in the upkeep and readiness of all equipment for sale or rental at the Bessemer, AL Facility. This includes cleaning and fueling of machines to put them on the 'ready line'. Making sure that all equipment is ready for the customer and has the correct attachments and work tools. The incumbent will be trained and educated in preventive maintenance of all equipment, operational trouble shooting as well as providing customer support on demonstrations and product training.
The Equipment Support reports directly to the TCE Product Support Manager but will assist all the TCE employees and customers in providing world-class customer support. In all duties, the Equipment Support will promote and enhance the company's image by maintaining a neat personal appearance and by helping to keep the TCE in neat and orderly condition. The incumbent will be courteous to the customer and the customer's employees and the incumbents' work habits will include initiative and a positive attitude.
Duties/Responsibilities:
  • Keep equipment clean, fueled, and ready to be rented or sold to TCE customers.
  • Keep equipment exercised weekly to make sure they operate and start on demand.
  • Perform Pre-Delivery Inspections and receive reports on when equipment is delivered from the manufacturers.
  • Inspect and complete reports when equipment comes back from rental.
  • Assists mechanics in installation of attachment and machine tools.
  • Delivery of equipment locally, provide operation instructions upon delivery.
  • Participate and learn from mechanics how to perform preventive maintenance and simple fixes.
  • Become an operational expert to help with demo equipment and new customer hand-offs.
  • Other duties assigned by management.

Required Skills/Abilities:
  • Valid driver's license and good driving record to be insurable by corporate insurance carrier.
  • Must meet physical demands of job which includes stooping, bending, climbing, twisting, and capability of lifting up to 50 lbs or occasionally 60 lbs.

Education and Experience:
  • High School graduate or GED.
  • Must have natural mechanical abilities. Mechanical work experience or training preferable.

Benefits:
  • Medical/Prescription
  • Dental
  • Vision
  • Vacation
  • 10 Holidays
  • 401K
  • Company Paid Life Insurance

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