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Support Coordinator

Birmingham, AL · On-site

BASIC FUNCTION Provide application-processing activities via telephone, Internet, or paper to support the effective sale of consumer products on behalf of the Sales Contact Center. Follow all ...

Birmingham

Recruiting Consultant

Birmingham, AL · On-site

BASIC FUNCTION The Talent Acquisition Specialist is responsible for sourcing, interviewing, testing, and recommending applicants for administrative, clerical, professional, and technical positions ...

Birmingham

Unit Manager - Sales Support

Birmingham, AL · On-site

BASIC FUNCTION Coordinate and manage overall application-processing procedures to ensure seamless administration of consumer information in support of annual sales goals. Direct and develop skills ...

Birmingham

Unit Manager - Sales Support

Birmingham, AL · On-site

BASIC FUNCTION Coordinate and manage overall application-processing procedures to ensure seamless administration of consumer information in support of annual sales goals. Direct and develop skills ...

Birmingham

Member Advocate

Birmingham, AL · On-site

BASIC FUNCTIONS: The incumbent is responsible for providing efficient, prompt, and professional service to members for any health and benefit related issues. The incumbent will have a thorough ...

Birmingham

Contact Center Manager

Birmingham, AL

BASIC FUNCTION Strategically manage departmental processes and procedures associated with selling consumer products via direct sales vehicles. Direct overall activities for inside sales call center ...

Birmingham

Sales Support Agent

Birmingham, AL · On-site

BASIC FUNCTION Provide application-processing activities via telephone, Internet, or paper to support the effective sale of consumer products on behalf of the Sales Contact Center. Follow all ...

Birmingham

Insurance Advisor

Birmingham, AL

BASIC FUNCTION This position is responsible for promoting the company's cadre of products to consumers and achieving monthly sales objectives using consultative telephone selling techniques.

Birmingham

Member Advocate

Birmingham, AL

BASIC FUNCTIONS: The incumbent is responsible for providing efficient, prompt, and professional service to members for any health and benefit related issues. The incumbent will have a thorough ...

Birmingham

Support Coordinator

Birmingham, AL

BASIC FUNCTION Provide application-processing activities via telephone, Internet, or paper to support the effective sale of consumer products on behalf of the Sales Contact Center. Follow all ...

Birmingham

Quality Review Coordinator

Birmingham, AL · On-site

BASIC FUNCTION Perform and administer level 2 Medical Review Pre-Determinations according to benefit language and standard medical care. ENVIRONMENT The Health Managed Department is responsible for ...

Birmingham

Care Coordinator

Birmingham, AL · On-site

$18 - $24.25/hr

BASIC FUNCTION This position is accountable for developing, coordinating, and administering all activities related to the Comprehensive Managed Care Program. Activities involve effective ...

Birmingham

Care Coordinator

Birmingham, AL · On-site

$18 - $24.25/hr

BASIC FUNCTION This position is accountable for developing, coordinating, and administering all activities related to the Comprehensive Managed Care Program. Activities involve effective ...

Birmingham

Recruiting Consultant

Birmingham, AL · On-site

BASIC FUNCTION The Talent Acquisition Specialist is responsible for sourcing, interviewing, testing, and recommending applicants for administrative, clerical, professional, and technical positions ...

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Health Insurance Specialist

Birmingham

Birmingham, AL

Other

Posted 12 days ago

Job description

BASIC FUNCTION

This position is responsible for promoting the company's cadre of products to consumers and achieving monthly sales objectives using consultative telephone selling techniques. Incumbent is expected to professionally represent the company and offer prospects a clear, concise explanation of the available products best suited to their needs. Primary activities of this position include handling inbound calls, making outbound calls, email, and interacting via the Internet. The incumbent most hold a health and life insurance license and will be required to pass all CMS tests administered upon hire and annually.

PRINCIPAL ACCOUNTABILITIES
  1. Ability to effectively handle inbound calls and make outbound calls while employing the consultative selling techniques to determine which product or options best align with the prospect's need. Demonstrate the value of the product and correlate the recommendation with the needs of the prospect.
  2. Responsible for generating new leads through referrals and working from a pool of leads generated from direct response marketing vehicles and/or current members leaving other Blue Cross Blue Shield of Alabama plans.
  3. Adherence to CMS guidelines and specifications while selling a Medicare product, including those prohibiting a comparison with the competition, the appearance of selecting "healthy" individuals only and avoiding specific language that may indicate that Blue Cross Blue Shield of Alabama is endorsed by Medicare. Remains current on CMS marketing guidelines to ensure compliance with CMS contract governing Medicare Advantage.
  4. Portrayal of a positive and professional image of the Company and its associated products over the telephone (speaking) and via the Internet (written communication).
  5. Responsible for assisting applicants in completion of their enrollment so as to ease the enrollment process for those interested in becoming members.
  6. Accomplishes the above (#1-#5) in a manner that optimizes departmental effectiveness through/by the following:
    • Adapting to interruptions in the work routine or changes in work situations, rules, assignments, etc. without becoming dissatisfied or losing efficiency.
    • Adapting to and coping with the pressures of production associated with the job.
    • Working to accomplish tasks without frequent or close supervision.
    • Maintaining the confidentiality of information.
    • Dealing effectively with many types of people in delicate, frustrating, or tense situations.
    • Cooperating with fellow employees and managers when joint endeavors are required to achieve departmental goals.Performs all tasks in a quality and consumer-focused manner.
REQUIRED QUALIFICATIONS
  1. Experience with sales and/or demonstrated ability to work in a sales environment.
  2. Alabama Health and life insurance license.
  3. Four-year college degree preferred.
  4. Demonstrated ability to communicate effectively, possessing excellent verbal and written skills.
  5. Annual tested compliance with CMS marketing regulations.
  6. Self-motivated, enthusiastic, achievement driven and committed to reaching departmental goals.
PREFERRED QUALIFICATIONS
  1. Minimum of 1-2 years experience selling over the telephone, preferably in a sales call center environment.
  2. Knowledge and application of consultative selling techniques.
  3. Computer proficiency

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