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Virtual Support Jobs in Pennsylvania (NOW HIRING)

AO Globe Life

Virtual Client Support

Philadelphia, PA · On-site

AO Globe Life is actively seeking motivated professionals to support families and individuals ... Conduct scheduled virtual consultations with clients to assess their needs * Guide individuals and ...

New

Cisco

Solutions Engineer

Malvern, PA · On-site +1

$192K - $248K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will work within a collaborative environment that leverages virtual support teams and cross-functional expertise to displace competition and land new opportunities. This is an exciting chance to ...

Cisco

Solutions Engineer

Malvern, PA · Remote

$192K - $248K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will work within a collaborative environment that leverages virtual support teams and cross-functional expertise to displace competition and land new opportunities. This is an exciting chance to ...

CCRES, Educational & Behavioral Health Services

$19.40/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Philadelphia Virtual Academy (PVA) Check & Connect Intervention Specialist is responsible for implementing the evidence-based Check & Connect student engagement model to support at-risk students.

Citizens

Virtual Assistant - On-Site

Pittsburgh, PA · On-site

$24.04/hr

  • Medical

  • Dental

  • Retirement

As a Citizens Virtual Assistant , you will be the first line of contact with our valued Citizens ... Demonstrate flexibility and adaptability in support of changing customer and business needs

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Virtual Support information

See Pennsylvania salary details

$14

$26

$44

How much do virtual support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for virtual support in Pennsylvania is $26.11, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $28.41 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

How do you become a virtual support?

To become a virtual support professional, you typically need strong communication and organizational skills, proficiency with tools like email, chat, and project management software, and a reliable internet connection. Many roles require prior experience in customer service or administrative tasks, and some employers may prefer certifications in relevant areas. Gaining experience through freelance platforms or internships can also help establish your qualifications.
More about Virtual Support jobs

What are the most commonly searched types of Support jobs in Pennsylvania?

The most popular types of Support jobs in Pennsylvania are:

What are popular job titles related to Virtual Support jobs in Pennsylvania?

For Virtual Support jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Virtual Support jobs in Pennsylvania look for?

The top searched job categories for Virtual Support jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Virtual Support jobs?

Cities in Pennsylvania with the most Virtual Support job openings:

Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,309 per year, or $26.1 per hour.

Virtual Safety Attendant

Corporate Health Services

Pittsburgh, PA • On-site

Full-time

Posted 4 days ago

Job description

UPMC Corporate Health Services is hiring a Virtual Safety Attendant to join our team! This role will work at the Forbes Tower in Oakland in a casual capacity. The position will work daylight, overnight and evening hours. The position has the ability to be strictly overnights, if that fits your schedule best! This position will have shifts that consist of four, eight-, ten- and twelve-hour shifts.

UPMC's Virtual Care Center offers an innovative way to deliver meaningful care beyond the bedside by connecting patients and care teams through real-time virtual support. In this role, team members use advanced technology and clinical insight to monitor patients, identify risks early, improve safety, and support bedside teams across the UPMC system. This is an opportunity to make a broader impact, grow in a forward-thinking care environment, and help shape the future of health care.

Ready to make a difference from with your customer service skills behind the screen? Apply now and help us redefine safety in healthcare.
Responsibilities:

  • Transformational Leadership: The VSA suggests and supports improvements within the department, assumes responsibility for assigned monitoring station, and views problems as opportunities for service enhancement. Demonstrates awareness of behavior on the efficient functioning and morale of the department.

  • Care Delivery: Provides continuous visual and auditory observation of patients using two-way monitoring equipment, ensuring attentiveness throughout shift. When patient behaviors present safety risk, the VSA delivers clear and respectful verbal redirection and immediately notifies the appropriate clinical staff. Provide patients with basic explanations,, when necessary, without offering clinical opinions or personal advice. VSAs identify and report visible safety hazards in patient rooms, monitors for escalating behaviors, and contributes to maintaining a safe and dignified environment for all patients. In the event of an emergency or patient poses a threat to themselves or others, the VSA seeks help or initiates escalation procedures without delay. Participates in communication hand-off of pertinent information and behavior regarding assigned patients at beginning and upon completion of the shift assignment.

    Provides feedback to the RN/Clinical Team regarding patient care and reports changes in patient status.

  • Professional Growth: Constructively receives feedback and direction. Identifies and communicates learning needs to the direct supervisor. Takes action to improve knowledge, skills, and performance. Requests assistance in planning and prioritizing activities, as needed. Participates in self-review as requested by the direct supervisor.
  • Collaborative Practice: Assures equipment malfunctions are reported to the appropriate department, upon discovery. Establishes appropriate and effective communication strategies. Establishes professional and respectful interpersonal relationships to ensure consistent patient coverage and accurate information.
  • Healthy Workforce: Demonstrates the ability to communicate clearly and effectively with all members of the health care team. Demonstrates understanding of cultural diversity, horizontal violence, and impairment in the workplace. Cares for patients and self by supporting safety in the workplace. Develops and maintains productive working relationships internally and externally by demonstrating accountability for actions, enthusiasm, motivation, and commitment to patients and colleagues.
  • High school diploma or equivalent.
  • Successful completion of UPMC Care Attendant-Telesitter training programs
  • Ability to effectively communicate both orally and in writing.
  • One year of experience in a hospital or safety-sensitive environment preferred.
    Licensure, Certifications, and Clearances:
  • Act 34


UPMC is an Equal Opportunity Employer/Disability/Veteran

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