ZipRecruiter

Log In

1

Virtual Support Jobs in Erie, PA (NOW HIRING)

Dick's Sporting Goods

Specialist Apparel

Erie, PA · On-site

It's more than a job - it's a chance to be part of a team where you're welcomed, supported, and ... Previous retail or customer-facing experience preferred VIRTUAL REQUIREMENTS: At DICK'S, we thrive ...

next page

Showing results 1-20

All JobsSupport JobsVirtual Support JobsVirtual Support Jobs in Erie, PA

Virtual Support information

See Erie, PA salary details

$13

$25

$43

How much do virtual support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for virtual support in Erie, PA is $25.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $27.50 per hour, depending on experience, location, and employer.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

How do I become a virtual support?

To become a virtual support professional, you should develop strong communication and organizational skills, familiarize yourself with common tools like email, chat, and project management software, and consider obtaining relevant certifications if needed. Gaining experience through freelance platforms or internships can also help build your portfolio and credibility in remote support roles.
More about Virtual Support jobs

What are the most commonly searched types of Support jobs in Erie, PA?

The most popular types of Support jobs in Erie, PA are:

What are popular job titles related to Virtual Support jobs in Erie, PA?

For Virtual Support jobs in Erie, PA, the most frequently searched job titles are:

What job categories do people searching Virtual Support jobs in Erie, PA look for?

The top searched job categories for Virtual Support jobs in Erie, PA are:

What cities near Erie, PA are hiring for Virtual Support jobs?

Cities near Erie, PA with the most Virtual Support job openings:

Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Erie, PA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,491 per year, or $25.2 per hour.

Virtual Teacher's Aide

Northwest Tri-county Intermediate Unit 5

Edinboro, PA • On-site

$21.50 - $21.66/hr

Full-time

Posted 10 days ago

Job description

Virtual Teacher's AidePosition Summary:This is a position to support virtual learning assignments and activities for pre-school or school-aged students.Office Location: This job will work out of the Edinboro office but servicing students virtually. This is not a remote (work from home) position.Current hours: Monday-Friday 9:45am – 2:30pm Please Note: *Aide positions can be from 10-29.5 hours per week and can fluctuate based upon student attendance/needs.* School Year: 2026-2027Hourly Rate: Aide I- $21.50/hour Aide II- $21.66/hourRequired Qualifications:- High school diploma or equivalent- Demonstrable proficiency in computer skills including the ability to work with multiple types of devices, peripheral accessories and software programs (i.e., Microsoft Teams, Zoom, Google Classroom, etc.).  Successful candidate will be evaluated through a live assessment to ensure proficiency as a requirement of the position.Desired Qualifications:- Associates or Bachelors Degree- Experience in an educational settingEssential Functions and Responsibilities:- Supervise children virtually and ensure student safety by following all health and safety guidelines;- Assist the classroom teacher to include the students in all aspects of the school day  - Implement academic and social programming and strategies as developed by the team  - Implement accommodations and modifications as outlined on the IEP and developed by the team.  - Implement behavior plans as developed by the team.- Assist students with:   - logging on to remote classes;   - engaging with their teachers and fellow classmates virtually;   - adhering to their individual remote learning schedules;   - troubleshooting hardware or connectivity issues;- Partner with parents and remote teachers to understand each child's needs in a remote environment;- Perform administrative, record keeping, and instructional support duties as required by the teacher or support professional.- Carry out instructional, technical, behavioral, or therapeutic activities as prescribed and supervised by the teacher or support professional.- Serve as a positive adult role model for children in the program through appropriate dress, speech and attitude;- Participate in staff meetings and training as needed;- Maintain highest degree of confidentiality - Other duties as assignedPerformance Factors/Job Competencies:- Strong technology skills for supporting the use of online educational tools and applications;- Written language, technology skill, and interpersonal communication skill to support communication among team members, with community contacts, school staff and families is required.- Demonstrated interpersonal skills; - Must follow all appropriate telework/virtual teaching guidelines and procedures as identified. - Ability to work effectively in a collaborative team environment.  - Must be flexible and able to tolerate many situations and personalities.  - Must have reliable and adequate internet connectivity at home should the position require the employee to work remotely.Work Environment:This job operates in a professional office environment. Incumbent must be able to sit at a desk for extended periods of time. This role routinely uses standard office equipment with a vast majority of the time utilizing computers to complete daily tasks.Physical Demands: (% of time)Standing: Occasionally (<20%)Sitting: Frequently (>80%) Lifting: 0-20lbs. Occasionally (<20%); 20-50 lbs. Occasionally (<20%); Over 50 lbs. RarelyTravel: Occasionally (0%)Pushing/Pulling: Occasionally (<20%)Manual Keying/Data Entry: Often (30-60%)
Job Posted by ApplicantPro