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Virtual Support Jobs in Philadelphia, PA (NOW HIRING)

Cisco

Solutions Engineer

Malvern, PA · On-site +1

$192K - $248K/yr

You will work within a collaborative environment that leverages virtual support teams and cross-functional expertise to displace competition and land new opportunities. This is an exciting chance to ...

Cisco

Solutions Engineer

Malvern, PA · Remote

$192K - $248K/yr

You will work within a collaborative environment that leverages virtual support teams and cross-functional expertise to displace competition and land new opportunities. This is an exciting chance to ...

Lincoln Investment

Virtual Sales Assistant

Fort Washington, PA · On-site +1

$20.50 - $27.50/hr

... the Virtual Sales Assistant will provide service to existing clients on non-solicited business ... Support financial advisors' current clients through the annual review process by making and ...

lincoln

Virtual Sales Assistant

Fort Washington, PA

$20.50 - $27.50/hr

... the Virtual Sales Assistant will provide service to existing clients on non-solicited business ... Support financial advisors' current clients through the annual review process by making and ...

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All JobsSupport JobsVirtual Support JobsVirtual Support Jobs in Philadelphia, PA

Virtual Support information

See Philadelphia, PA salary details

$14

$26

$45

How much do virtual support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for virtual support in Philadelphia, PA is $26.28, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

How do you become a virtual support?

To become a virtual support professional, you typically need strong communication and organizational skills, proficiency with tools like email, chat, and project management software, and a reliable internet connection. Many roles require prior experience in customer service or administrative tasks, and some employers may prefer certifications in relevant areas. Gaining experience through freelance platforms or internships can also help establish your qualifications.
More about Virtual Support jobs
What are the most commonly searched types of Support jobs in Philadelphia, PA? The most popular types of Support jobs in Philadelphia, PA are:
What are popular job titles related to Virtual Support jobs in Philadelphia, PA? For Virtual Support jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Virtual Support jobs in Philadelphia, PA look for? The top searched job categories for Virtual Support jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Virtual Support jobs? Cities near Philadelphia, PA with the most Virtual Support job openings:
Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Philadelphia, PA as of August 2026, with employment types broken down into 66% Full Time, 17% Part Time, and 17% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $54,672 per year, or $26.3 per hour.

Virtual Room Coordinator

CCRES, Educational & Behavioral Health Services

Philadelphia, PA • On-site, Remote

$19.40/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Make a difference every day by joining CCRES as a Virtual Room Coordinator on assignment with the Philadelphia Virtual Academy!
  • OFFERING PAID CREDENTIALS - Eliminating upfront costs for necessary clearances & TB screening!

SUMMARY:
The Philadelphia Virtual Academy (PVA) Virtual Room Coordinator is responsible for managing and supporting the daily operation of PVA's Virtual Support Room. This highly active Zoom-based environment serves as a central location where students connect with teachers and staff to receive academic assistance, intervention support, technology assistance, and general program guidance. The Virtual Room Coordinator provides clerical and administrative support while ensuring students are connected to the appropriate resources and personnel in a timely and professional manner.
  • Location: Hybrid - this position may work from home 2-5 times per week based on program needs & at The Ferguson School Building (2000 N 7th St Phila, PA 19122)
    • Philadelphia residents preferred
  • Schedule: 8:00 AM - 4:00 PM, following the PVA academic calendar year
  • Start Date: August 11, 2026
  • Pay Rate: $19.40 per hour

PRIMARY RESPONSIBLITIES:
Virtual Room Operations
  • Manage and monitor the daily operation of the PVA Virtual Support Room.
  • Welcome students and families into the virtual environment and assist them in accessing appropriate supports.
  • Direct students to teachers, counselors, advisors, intervention staff, and other support personnel as needed.
  • Monitor student participation and maintain a safe, professional, and productive virtual environment.
  • Track room attendance, usage data, and student support requests.
  • Troubleshoot basic technology issues and assist students with accessing online platforms and resources.
  • Communicate recurring student concerns and support needs to appropriate staff members.
  • Coordinate schedules and virtual room coverage to ensure consistent student access to support services.

Student Support and Engagement
  • Assist students in accessing academic support, intervention services, tutoring, and other educational resources.
  • Provide information regarding school procedures, schedules, and available support services.
  • Support outreach efforts for students requiring additional academic or engagement assistance.
  • Assist with virtual events, orientations, information sessions, and student support initiatives.
  • Foster a welcoming and supportive environment that encourages student engagement and success.

Clerical and Administrative Support
  • Maintain accurate records related to virtual room attendance, student interactions, and support services provided.
  • Collect, organize, and report program data as assigned by the Student Support Liaison.
  • Perform data entry, filing, record maintenance, and other clerical duties.
  • Assist with preparation of reports, correspondence, and program documentation.
  • Support special projects and operational initiatives as assigned.

Requirements
ESSENTIAL JOB SKILLS:
  • Knowledge of web-based programs and apps
  • Excellent customer service skills
  • Ability to effectively communicate (oral and written)
  • Strong organizational and time management skills with the ability to meet deadlines
  • Ability to adapt to organizational, system and developmental changes with assistance from supervisor and/or colleagues

EDUCATION AND EXPERIENCE:
  • High school diploma or GED required; post-secondary education preferred
  • Experience working with students in an educational setting is preferred
  • Experience managing virtual meetings, online learning environments, or customer service interactions is preferred
  • Philadelphia residency is preferred due to the school-based nature of the position

CREDENTIALS:(Clearances current within 11 months)
* Paid clearances & TB screening!
  • PA Child Abuse (Act 151) Clearance
  • PA Criminal (Act 34) Clearance
  • PA Department of Education FBI -- Use code 1KG6XN
  • TB Screening -- current within 3 months
  • Education Documentation - diploma OR official transcripts

Benefits
  • Employees scheduled for 30+ hours per week are eligible for medical benefits
    • Employer paid base medical plan
  • Employees scheduled for 20+ hours per week are eligible for dental, vision, and other supplemental benefits: Life
  • insurance, short-term disability, accidental, critical illness, hospital indemnity, Norton Life Lock identity protection
  • Paid credential renewals
  • 403 (b) Retirement Savings Plan - up to 3% employer match
  • Employer paid Employee Assistance Program (EAP)
  • Tuition discounts through educational partnerships
  • Milestone service awards
  • Employee referral bonus
  • Gift card raffle on pay-day Fridays

ABOUT CCRES
As a 501(c)(3) non-profit, CCRES Educational and Behavioral Health Services is an organization of dedicated and highly-trained staff members who provide quality services to schools, children, adults, and families. We work in partnership with the Chester County Intermediate Unit (CCIU) to provide the highest quality of behavioral health & education services to area school districts and programs.
MISSION STATEMENT
The mission of CCRES is to ensure quality educational and human service programs for children, families, and schools. Through innovative partnerships, we provide human resources and grant opportunities.
APPLY TODAY FOR IMMEDIATE CONSIDERATION!
*For a complete listing of available positions with CCRES please click here: https://apply.workable.com/ccres/?lng=en
CCRES is an equal opportunity employer. We value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
(Posted 6/15/26, TY)

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