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Support Manager Jobs in Pennsylvania (NOW HIRING)

Medihill

Technical Support Manager

Bensalem, PA · On-site

The Technical Support Manager will lead a team responsible for the assembly, programming, setup, testing, and troubleshooting of medical alerts and health monitoring equipment. This role involves ...

Legacy Management

Field Support Manager

Pittsburgh, PA · On-site

$55K - $70K/yr

Field Support Manager Travel 75%-95% Required | Hospitality Operations LeadershipPosition SummaryThe Field Support Manager provides operational and leadership support to General Managers across ...

New

Vertilocity

Sales Support Manager

Bridgeville, PA · On-site

Experience supporting a Managed Service Provider (MSP), IT services organization, or technology company preferred. * Strong organizational skills with exceptional attention to detail. * Ability to ...

Onbe

Client Support Manager

Conshohocken, PA · On-site

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

Dlapiper

Legal Support Manager

Philadelphia, PA · Hybrid

Summary The Legal Support Manager, working in collaboration with and in support of the firm's strategic initiatives, works closely with the Office Administrator to supervise the various Legal Support ...

Xactus

Technical Support Manager

Broomall, PA · On-site +1

$70K - $90K/yr

SUMMARY: Xactus is seeking a Technical Support Manger to oversee the Technical Support department, ensuring the smooth operation of the support team and client satisfaction. The incumbent is ...

New

Onbe

Client Support Manager

Conshohocken, PA · On-site

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

ShipBob, Inc.

Operations Support Manager

Bethlehem, PA · On-site

Operations Support Manager will build solid partnerships with new SFN partner sites by understanding their unique needs and facilitating their success within ShipBob's dashboard and suite of ...

New

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Pennsylvania

Support Manager information

See Pennsylvania salary details

$22.6K

$68.1K

$121.3K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Pennsylvania is $68,062.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,100.00 and $91,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Pennsylvania?

The most popular types of Support jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Support Manager jobs?

Cities in Pennsylvania with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $68,062 per year, or $32.7 per hour.

Technical Support Manager

Medihill

Bensalem, PA • On-site

Full-time

Dental, PTO

Re-posted 4 days ago

Job description


The Technical Support Manager will lead a team responsible for the assembly, programming, setup, testing, and troubleshooting of medical alerts and health monitoring equipment. This role involves managing day-to-day operations, ensuring high-quality customer service, and continuously improving support processes. The Technical Support Manager will play a critical role in training team members, overseeing equipment installations, and providing technical support both on-site and over the phone.
Requirements
  • Manage, mentor, and develop a team of technical support specialists, ensuring they are equipped with the skills and knowledge to perform their duties effectively.
  • Oversee the entire customer support process, from initial order receipt to equipment installation and ongoing technical support, ensuring customer satisfaction and safety.
  • Identify areas for process improvement within the technical support team, implementing new procedures and technologies to enhance efficiency and service quality.
  • Develop and deliver training programs to ensure all team members are proficient in equipment assembly, programming, testing, and troubleshooting, as well as customer interaction.
  • Ensure all equipment is properly assembled, tested, and fully operational before deployment to customers, adhering to the highest safety and quality standards.
  • Manage complex or escalated customer interactions, providing expert-level support and ensuring issues are resolved promptly.
  • Track and analyze key performance metrics, such as response times, customer satisfaction, and equipment failure rates, to identify trends and areas for improvement.
  • Work closely with other departments, such as product development and logistics, to ensure seamless operations and effective customer support.
  • Prepare and present regular reports on team performance, customer feedback, and technical issues to senior management.
  • Ensure all team activities comply with relevant regulations and company policies, particularly in relation to customer safety and privacy.

    • Benefits
    • 1 week vacation
    • dental insurance
    • major holidays

    Apply