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Remote Support Jobs in Pennsylvania (NOW HIRING)

AES

Remote Optometrist

King Of Prussia, PA · Remote

Company Description 100% Remote | Support In-Office Patients Virtually Step confidently into the future of optometry. Our fully virtual model lets you provide high-quality, human-centered care to ...

National Vision

Remote Optometrist

King Of Prussia, PA · Remote

Company Description 100% Remote | Support In-Office Patients Virtually Step confidently into the future of optometry. Our fully virtual model lets you provide high-quality, human-centered care to ...

National Vision

Remote Optometrist

King Of Prussia, PA · On-site +1

$500/day

Company Description 100% Remote / Support In-Office Patients Virtually Step confidently into the future of optometry. Our fully virtual model lets you provide high-quality, human-centered care to ...

Liveops

Remote Customer Service Representative

York, PA · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting ...

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$14

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$44

How much do remote support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote support in Pennsylvania is $26.11, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $28.41 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

What are the most commonly searched types of Support jobs in Pennsylvania?

The most popular types of Support jobs in Pennsylvania are:

What are popular job titles related to Remote Support jobs in Pennsylvania?

For Remote Support jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Pennsylvania look for?

The top searched job categories for Remote Support jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Remote Support jobs?

Cities in Pennsylvania with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $54,309 per year, or $26.1 per hour.

Remote Support Professional-FT

Williamsport, PA • On-site, Remote

Hope Enterprises Inc.
See more jobs at Hope Enterprises Inc.external

$13.50 - $16.50/hr

Full-time

Posted 19 days ago

Job description

The Remote Support Professional, under the supervision of the Remote Support Manager, is responsible for assisting individuals with developmental disabilities or other special needs in various environments. This role supports clients in their daily living activities, including personal care, household tasks, and community involvement, while fostering an environment of safety, respect, and empowerment.
ESSENTIAL FUNCTIONS
The essential functions of this position consist of the ability to perform basic math functions, write, read, and comprehend what is read. Expressive and receptive language skills are also required in the execution of the responsibilities below. Patience, compassion, and empathy with strong communication and interpersonal skills are essential. Position requires wearing suitable attire (clothing and footwear) that is respectful, practical, and conducive to providing high-quality care. In fulfilling this job, one must possess enough physical mobility to perform general office and administrative work. All the above may be performed with or without reasonable accommodation.
Duties
  • Be a primary advocate for individuals served by ensuring health, safety, and welfare at all times.
  • Honor and respect individuals and their personal rights in all aspects of the individual's lives.
  • Comply with Hope's confidentiality policy and all applicable HIPAA regulations.
  • Function as an appropriate role model and present an acceptable appearance and image when representing the agency.
  • Exercise common sense and good judgment in all decision making
  • Implement behavior management plans, provide guidance, and use positive reinforcement techniques to support individuals in managing behaviors.
  • Support and encourage individuals to participate in recreational, educational, and social activities both within the home and in the community.
  • Monitor and assist with medical needs, including medication administration and appropriate documentation, and ensure the safety and well-being of individuals.
  • Report any health or behavioral changes/concerns to supervisors.
  • Manage challenging behaviors using de-escalation techniques.
  • Follow behavior intervention plans (if applicable)
  • Support individuals with household chores such as meal preparation, laundry, cleaning, and maintaining a clean-living environment.
  • Maintain a safe environment and address potential risks.
  • Support individuals with transportation to appointments, work, and/or social activities.
  • Maintain accurate records of the individuals' activities, such as behavior, health status, and progress in daily logs and reports.
  • Effectively communicate with individuals, families, and staff. Report any incidents, concerns, or updates regarding individuals' well-being or behavior.
  • Support individuals in developing life skills and promoting independence in daily routines, social interactions, and personal decision-making.
  • Collaborate closely with other staff members to ensure a coordinated approach to care and support for individuals. Ensure full compliance with Integration, Everyday Lives, Hope Enterprises, Inc. Policy and Procedures and current ODP practices and philosophies.
  • Notify and consult with supervisor when additional support is needed. Utilize the On-Call System as appropriate.

Specific to: Remote Support Services:
  • Be awake at all times to provide support through monitoring alerts from the technology and/or to provide direct virtual support to individuals as scheduled or needed.
  • Responds to urgent requests from individual served, and as needed escalates to dispatching of back-up in person staffing.
  • Notifies and coordinates with emergency personnel when required.
  • Troubleshoots technology issues with remote support systems in the homes and escalate issues if necessary.
  • Provides ongoing training with technology to individuals served to engage them to utilize in-home devices.
  • Monitors wearable devices when individual is away from home, and provides assistance and interventions as needed.
  • Provides remote support to individuals remotely throughout assigned region.

Other Duties
  • Accept temporary work assignments.
  • Attend and participate in scheduled training and meetings.
  • Perform other duties as required or assigned.

HOURS: This is a non-exempt position. Responsible to work 20-40+ hours per week (as applicable to position) with flexible hours as required by program needs and may include evenings, weekends, and holidays.
IMMEDIATE SUPERVISOR: Remote Support Manager
POSITIONS SUPERVISED: None
  • High school diploma or General Educational Development (GED) Certificate.
  • Experience in human services is preferred, or an equivalent combination of experience and training is acceptable.
  • All staff must be at least 18 years of age.
  • A valid driver's license is required unless programmatic circumstances permit. Proficiency with technology is required.

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