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Remote Support Jobs in Butler, PA (NOW HIRING)

Lancesoft INC

Radiology Physician

Natrona Heights, PA · Remote

$289K - $361K/yr

Now Hiring: Remote General Radiologist (Locum Tenens) Location: Remote (Supporting Pennsylvania site) Start Date: August 17, 2026 Duration: 6 months + extension potential Why This Role? Join a fast ...

InsuraTec

Sales Representative (Remote)

Butler, PA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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Remote Support information

See Butler, PA salary details

$13

$23

$40

How much do remote support jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for remote support in Butler, PA is $23.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $25.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Butler, PA? The most popular types of Support jobs in Butler, PA are:
What are popular job titles related to Remote Support jobs in Butler, PA? For Remote Support jobs in Butler, PA, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Butler, PA look for? The top searched job categories for Remote Support jobs in Butler, PA are:
What cities near Butler, PA are hiring for Remote Support jobs? Cities near Butler, PA with the most Remote Support job openings:
Remote Support jobs near you
Infographic showing various Remote Support job openings in Butler, PA as of July 2026, with employment types broken down into 70% Full Time, 13% Part Time, and 17% Contract. Highlights an 43% Physical, 3% Hybrid, and 54% Remote job distribution, with an average salary of $48,844 per year, or $23.5 per hour.

Operations Analyst

PLS Logistics Services

Cranberry Township, PA • Remote

Full-time

Posted yesterday

New

Job description

Job Summary
The Operations Analyst provides technical support for PLS's endpoint computing environment and IT operations. This role is responsible for managing Windows endpoints, supporting Microsoft 365 technologies, responding to incidents and service requests, maintaining endpoint security and compliance, and delivering exceptional customer support. The analyst works closely with internal users and IT teams to resolve issues, improve operational efficiency, and leverage the organization's ITSM platform to track, prioritize, and document all work.
Key Responsibilities
  • Work within a team to provide high level end user support that achieves excellent customer satisfaction both deskside and remote.
  • Incident amp; Service Request Management: Manage incidents and service requests through the organization's ITSM platform, prioritize work, meet service level expectations, and document all activities.
  • Endpoint Management: Deploy, configure, maintain, and troubleshoot Windows endpoints using Microsoft Intune and Endpoint Manager while ensuring device compliance.
  • Remote Monitoring amp; Management: Utilize NinjaOne or similar RMM platforms to monitor endpoint health, perform remote support, deploy software, automate maintenance tasks, and proactively resolve issues.
  • User Support: Provide Tier 2 technical support for Windows, Microsoft 365, printers, VPN, authentication, and hardware/software issues.
  • Requirements Analysis: Identify operational challenges, document findings, and coordinate escalations when necessary.
  • Automation: Assist with PowerShell scripting and process automation to improve operational efficiency.
  • Documentation: Maintain technical documentation and knowledge base articles.
  • Asset Management: Support endpoint inventory, lifecycle management, and equipment tracking.
  • Security Support: Assist with endpoint security, vulnerability remediation, MFA, Conditional Access, and security best practices.
  • Reporting: Produce operational and service metrics reports.
  • Other Duties: Perform additional responsibilities as assigned.
QualificationsEducational Requirements
IT degree or certificate in Computer Science, Information Technology, Management Information Systems, or equivalent experience.
Technical Expertise Desired
  • Experience supporting end users in an enterprise using Windows and Chrome OS.
  • Experience with Microsoft Intune, Microsoft Endpoint Manager, Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory, and SharePoint.
  • Strong troubleshooting skills for Windows, Office applications, printers, networking, various web browsers, and web-based applications.
  • Working knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and Microsoft authentication technologies.
  • Experience administering Exchange Online, various Microsoft consoles including Microsoft 365.
  • Familiarity with PowerShell and CMD line commands a plus.
  • Experience working within an ITIL-based service desk environment.
  • Experience using ITSM platforms for endpoint management, remote monitoring and management (RMM), patch management, remote support, and ticketing.
  • Experience supporting endpoint security solutions is a plus.
  • Basic experience with AI platforms.
Other Skills
  • Excellent customer service and communication skills.
  • Strong troubleshooting and analytical abilities.
  • Ability to prioritize multiple incidents in a fast-paced environment.
  • Self-motivated with strong attention to detail and documentation.
  • Continuous learning mindset.
  • CompTIA A+, Network+, Security+, Microsoft Endpoint Administrator, or similar certifications are preferred.

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