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Support Manager Jobs in Butler, PA (NOW HIRING)

Palco

SUPPORT BROKER

Beaver Falls, PA · On-site

$16 - $21.75/hr

We provide the management, support, and systems behind self-directed programs--the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience ...

Palco

SUPPORT BROKER

Beaver Falls, PA · On-site

$16 - $21.75/hr

We provide the management, support, and systems behind self-directed programs--the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience ...

Palco

SUPPORT BROKER

Aliquippa, PA · On-site

$16.75 - $22.50/hr

We provide the management, support, and systems behind self-directed programs--the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience ...

Palco

SUPPORT BROKER

Aliquippa, PA · On-site

$16.75 - $22.50/hr

We provide the management, support, and systems behind self-directed programs--the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience ...

CTR Payroll

HCM Client Representative

Warrendale, PA · On-site

Escalate unresolved client issues to Support Manager * Manipulate and import client data * Adhere to company response and resolution times * Maintain client satisfaction and retention Client ...

CTR Payroll

HCM Client Representative

Warrendale, PA · On-site

Escalate unresolved client issues to Support Manager * Manipulate and import client data * Adhere to company response and resolution times * Maintain client satisfaction and retention Client ...

CTR Payroll

HCM Client Representative

Warrendale, PA · On-site

Escalate unresolved client issues to Support Manager * Manipulate and import client data * Adhere to company response and resolution times * Maintain client satisfaction and retention Client ...

CYNET SYSTEMS

Field Support Technician

Natrona Heights, PA · On-site

$20 - $25/hr

Manage stressed or urgent users calmly and effectively. Skills: * Windows Desktops. * Laptops ... Smart Hands Support. Qualification And Education: * Minimum 4+ years of experience in IT support ...

New

The Home Depot

Store Support

Cranberry Township, PA

$14.50 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Allison Park, PA · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Butler, PA

Support Manager information

See Butler, PA salary details

$20.3K

$61.2K

$109.1K

How much do support manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for support manager in Butler, PA is $61,212.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $82,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Butler, PA?

The most popular types of Support jobs in Butler, PA are:

What cities near Butler, PA are hiring for Support Manager jobs?

Cities near Butler, PA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Butler, PA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,212 per year, or $29.4 per hour.

Behavior Support Manager

Community Options, Inc.

Butler, PA • On-site

$70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Community Options rating

6.5

Company rating: 6.5 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

80th of 242 rated social care providers

Job description

Description
Position at Community Options, Inc.
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.
We are now seeking a Behavior Support Manager in Butler, PA. The Behavior Support Manager uses best practices and technologies within a community setting to assist individuals with acquiring, retaining, improving and generalizing the behavioral, self-help, socialization, relational, and communication skills needed to enhance relationships, and increase independence and functioning. This role be overseeing Butler, Indiana, and Washington regions.
Starting pay is $70,000/ per year
Responsibilities
  • Implement behavioral support interventions and activities based on individual needs and ongoing assessment; frequency and duration may decrease or vary throughout the stay
  • Provide Applied Behavioral Analysis (ABA) - Functional Behavioral Assessment and development of a Behavioral Support Plan
  • Supervise RBT/Behavior Support Specialist staff as needed
  • Implement the individualized Behavior Support Plan
  • Provide Positive Behavioral Supports
  • Provide coordinated support with program staff and participate as part of the clinical team
  • Additional responsibilities as assigned
  • Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation

Minimum Requirements
  • Master's level Board Certified Behavioral Analyst or sitting for the exam within 6 months
  • Ability to establish a comfortable and supportive relationship with individuals receiving supports
  • Ability to exercise good judgment and remain calm in crisis situations
  • Valid driver's license with satisfactory driving record
  • Ability to establish a comfortable and supportive relationship with the youth and their families
  • Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing
Why Community Options?
  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays-Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities

Please Visit Our Website to Complete an Online Application! Careers.comop.org
Community Options is an Equal Opportunity Employer M/F/D/V
#IND-BEH

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