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Remote Support Jobs in Homestead, PA (NOW HIRING)

Revel Staffing

IT Support Supervisor

Pittsburgh, PA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

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Remote Support information

See Homestead, PA salary details

$13

$23

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How much do remote support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for remote support in Homestead, PA is $23.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.77 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

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For Remote Support jobs in Homestead, PA, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Homestead, PA look for?

The top searched job categories for Remote Support jobs in Homestead, PA are:

What cities near Homestead, PA are hiring for Remote Support jobs?

Cities near Homestead, PA with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Homestead, PA as of June 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 48% Physical, 3% Hybrid, and 49% Remote job distribution, with an average salary of $49,206 per year, or $23.7 per hour.

Enabling Technology Integration Specialist

Canonsburg, PA • Remote

Arc Human Services
Non-Profits • 501 - 1,000 employees
Learn more about Arc Human Servicesexternal

$34.98 - $45.47/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Purpose

Arc Human Services is seeking a SHIFT Certified Enabling Technology Integration Specialist (ETIS) to support our growing Smart Living and enabling technology initiatives.

The ETIS works directly with individuals with intellectual and developmental disabilities, families, Direct Support Professionals (DSPs), and other support team members to identify and implement technology that can increase independence, safety, community participation, and quality of life.

Working collaboratively with our Assistive Technology Professional (ATP) and interdisciplinary teams, the ETIS helps translate an individual's goals and support needs into practical technology solutions. This includes assessing needs, identifying appropriate technologies, coordinating implementation, configuring and installing devices, training individuals and staff, troubleshooting issues, and following up to make sure the technology is successful in everyday life.

The position also supports AHS's Smart Living Home, remote support initiatives, technology demonstrations, and broader Technology First strategy.

Key Responsibilities

  • Coordinate enabling and assistive technology referrals from initial request through implementation and follow-up.

  • Meet with individuals, families, and support teams to understand goals, routines, challenges, and opportunities where technology may increase independence or safety.

  • Conduct person-centered enabling technology assessments and assist with developing practical technology recommendations and implementation plans.

  • Configure, install, test, and troubleshoot smart-home, assistive, enabling, and remote-support technologies in residential and community settings.

  • Work collaboratively with the AHS Assistive Technology Professional (ATP), program teams, vendors, and other partners to implement technology solutions.

  • Provide hands-on training and coaching to individuals, families, DSPs, supervisors, and other staff so technology can be successfully incorporated into everyday routines.

  • Conduct follow-up visits to evaluate whether technology is working as intended, identify barriers to adoption, and make adjustments when needed.

  • Support the development and implementation of remote support technologies and service models.

  • Assist with demonstrations and tours of the AHS Smart Living Home and help individuals and support teams explore technologies in a real-world environment.

  • Develop simple user guides, training materials, and other resources to support successful technology adoption.

  • Maintain documentation related to referrals, assessments, implementation, equipment, training, follow-up, and outcomes.

  • Help track technology utilization, outcomes, and other Smart Living program measures.

  • Stay current on emerging assistive, enabling, smart-home, and remote-support technologies that may benefit the people AHS supports.

About Smart Living at Arc Human Services

AHS's Smart Living initiative explores how assistive, enabling, smart-home, and remote-support technologies can be incorporated into everyday supports for people with intellectual and developmental disabilities.

Our approach starts with the person - not the technology. The goal is to identify practical solutions that can help someone do more independently, manage risk, increase safety, participate in their community, and improve quality of life.

The ETIS is a hands-on member of this work, helping move technology from an idea or recommendation into a solution that actually works for the individual and their support team.

What We're Looking For

The ideal candidate is someone who is curious about technology, enjoys solving practical problems, can teach others, and is interested in using technology to help people live more independently.

Experience in one or more of the following areas is especially relevant:

  • Intellectual/developmental disability or other human services

  • Assistive or enabling technology

  • Smart-home or consumer technology

  • Remote supports

  • Direct support or community-based services

  • Technology implementation or troubleshooting

  • Training, coaching, or staff education

Qualifications

The successful candidate must demonstrate strong interpersonal, organizational, and problem-solving skills with the ability to support individuals with intellectual and developmental disabilities through the effective use of enabling technology. This position requires the ability to build collaborative relationships with individuals, families, direct support professionals, providers, and community partners while managing multiple projects and priorities. The individual must be comfortable learning new technologies, providing hands-on training, troubleshooting technical issues, documenting activities accurately, and communicating effectively both verbally and in writing. A valid driver’s license and the ability to travel throughout the organization’s service area are required.

Education and Experience

High school diploma or GED required. Associate degree in human services, information technology, rehabilitation, education, or a related field preferred. Equivalent combinations of education and relevant experience will be considered. Experience supporting individuals with intellectual and developmental disabilities, implementing assistive or enabling technology, providing staff training, or coordinating technology projects is preferred.

Certifications

Current SHIFT Enabling Technology Integration Specialist (ETIS) certification required or the ability to obtain certification within twelve (12) months of hire. A valid Pennsylvania driver’s license with an acceptable driving record is required.

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