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Remote Software Support Engineer Jobs in Homestead, PA

SourceTek

Software Quality Engineer

Pittsburgh, PA · Remote

Software Quality Engineer Local or Remote - 80-100k Pittsburgh, PA or Remote if previous experience. We are looking for someone with a strong willingness to learn continuously and take ownership and ...

PNC Bank

Software Engineer Sr

Pittsburgh, PA · On-site +1

$118K - $156K/yr

Senior Software Engineer - RTB (Production Support) Asset Management Group (AMG) | Software ... remote work in select geographic locations, subject to approval by PNC. If approved, work must be ...

Epistemix

Senior Back End Software Engineer

Pittsburgh, PA · Remote

$125K - $165K/yr

Design, build, test and deploy a highly scalable and resilient system architecture that supports ... We are fully remote, with team members in the United States and Europe. Benefits include: * Equity ...

Innomotics

Sales Support Professional

New Kensington, PA · Remote

$77K - $133K/yr

... quotation support and development for new offers for medium voltage drives. This position will ... This is a remote position. Responsibilities : * Timely preparation of detailed engineering ...

Karoo Health

Senior Software Engineer

Pittsburgh, PA · On-site +1

$150K - $175K/yr

Possibly fully remote work environment with flexible hours * Health benefits, learning stipends ... support * A collaborative and transparent company culture that values creativity and ownership ...

Air

Forward Deployed Software Engineer

Pittsburgh, PA · On-site +1

As a Forward Deployed Software Engineer at Air, you are accountable for building new and ... or Remote. This role may require up to 50% travel. Scope of Responsibilities * Conduct customer ...

Air

Forward Deployed Software Engineer

Pittsburgh, PA · On-site +1

As a Forward Deployed Software Engineer at Air, you are accountable for building new and ... or Remote. This role may require up to 50% travel. Scope of Responsibilities * Conduct customer ...

Motional

Senior Embedded Software Engineer

Pittsburgh, PA · On-site +1

$149K - $198K/yr

If you are a software engineer and love the idea of working on embedded AI hardware and software ... support collaboration, or this role can be fully remote. The salary range for this role is an ...

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Remote Software Support Engineer information

See Homestead, PA salary details

$35.9K

$82.3K

$151.2K

How much do remote software support engineer jobs pay per year?

As of Jul 14, 2026, the average yearly pay for remote software support engineer in Homestead, PA is $82,340.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,900.00 and $113,500.00 per year, depending on experience, location, and employer.

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What job categories do people searching Remote Software Support Engineer jobs in Homestead, PA look for? The top searched job categories for Remote Software Support Engineer jobs in Homestead, PA are:
Remote Software Support Engineer jobs near you
Senior Technical Support Engineer - 17635

Senior Technical Support Engineer - 17635

Synopsys

Canonsburg, PA • On-site, Remote

$76K/yr

Full-time

Re-posted 20 days ago

Job description

General Information
Job Title
Senior Technical Support Engineer
Job ID
17635
City
Canonsburg
State/Province
Pennsylvania
Date Posted
25-May-2026
Job Category
Engineering
Job Subcategory
Technical Support Engineering
Hire Type
Employee
Remote Eligible
Yes
Base Salary Range: $76000 - $114000
Descriptions & Requirements
Job Description and Requirements
We Are
Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.
You Are
An experienced thermal-fluid engineer with a strong background in heat transfer engineering simulations. You bring subject matter expertise in thermal management, propulsion, or climate control, along with a solid understanding of system-level thermal analysis. You are passionate about solving complex problems and enabling customer success through technical excellence. You can connect the right methods and assumptions to the questions our fluids team needs to answer. You enjoy collaborating closely with customers to understand their workflows, then translating requirements into clear simulation approaches and recommendations.
Learning new tools and methods energizes you. You stay current because the field moves and because you like being the person who knows how to apply the latest capabilities to real problems. At Synopsys, you will work with customers solving hard thermal and fluids challenges across aerospace, automotive, and industrial sectors, and what you help them figure out will directly shape how their products perform.
What You'll Be Doing
  • Deploy the full Ansys simulation toolset, including AI-based platforms, to help customers solve thermal management, propulsion, and climate control problems using your own engineering judgment and simulation expertise
  • Work directly with customers to ensure high satisfaction and successful adoption of Ansys simulation software, troubleshooting workflows and guiding best practices
  • Build deep subject matter expertise in Ansys thermal and fluids products, becoming the go-to resource for both customers and internal teams
  • Evaluate AI-based support platform responses for technical accuracy and relevance, helping improve how automated tools assist engineers
  • File defect reports, verify fixes, and participate in field testing of new releases to ensure features and workflows meet real customer requirements
  • Support Sales and Marketing teams with technical expertise during customer engagements, demos, and strategic initiatives as needed
  • Contribute to product improvement by submitting feature requests and workflow recommendations based on customer feedback and your own technical insight
  • Document and share knowledge to improve team effectiveness, support consistency, and customer outcomes.

The Impact You Will Have
  • Enable faster, more accurate thermal and fluids simulations for customers designing next-generation aerospace, automotive, and industrial systems
  • Reduce time-to-resolution for complex customer issues, directly improving their product development timelines and confidence in simulation results
  • Shape the evolution of Ansys simulation tools by providing engineering-grounded feedback that influences product roadmaps and feature prioritization
  • Expand customer adoption and proficiency with Ansys platforms, turning occasional users into power users who rely on simulation throughout their design process
  • Strengthen the bridge between customer needs and internal development teams, ensuring product capabilities align with real-world engineering challenges
  • Help define how AI-based support technologies can augment engineering expertise, making simulation more accessible without sacrificing rigor
  • Build a knowledge base and best practices that elevate the entire support organization's ability to solve thermal and fluids problems at scale

What You'll Need
  • BS in Mechanical Engineering, Aerospace Engineering, or related Engineering Physics field with 5+ years of experience in engineering software environments, or MS with 2+ years, or PhD
  • Deep understanding of system-level thermal analysis with hands-on expertise in thermal management, propulsion, or climate control systems using commercial thermal or flow network modeling software
  • Excellent written and verbal communication skills with demonstrated ability to interact effectively with customers and cross-functional internal teams
  • Strong organizational and time management skills with the ability to prioritize multiple projects and maintain a sense of urgency
  • 2+ years of experience using Thermal Desktop, RadCAD, FloCAD, OpenTD API, or TD Direct is highly desirable; experience with NX-Thermal, Maya HTT TMG, ESATAN, SINDA, TSS, Flowmaster, GT-Suite, Amesim, Thermica, or Easy5 will also be considered

Who You Are
  • You stay organized across multiple customer cases without losing track of details or letting anything slip through the cracks, even when priorities shift

  • You can translate complex thermal physics into language that makes sense to a project manager or sales engineer
  • You are self-motivated and know when to pull in help or escalate an issue
  • You enjoy learning new simulation methods and tools, and you are the kind of person who experiments with a new feature before the documentation is even finished
  • You bring professionalism and business sense to customer interactions, understanding that technical excellence matters but so does responsiveness, follow-through, and making customers feel heard

The Team You'll Be Part Of
You will join the Ansys Customer Excellence Global Technical Support team, a diverse group of talented engineers and technical specialists dedicated to empowering customers and advancing simulation-driven innovation. The team emphasizes a collaborative culture, sharing expertise, continuously learning and delivering exceptional service across a wide range of industries, with a special focus on fluids and aerospace systems. Together, you will solve complex challenges, drive product advancement, and make a measurable impact on the future of electronic design.
Rewards and Benefits
Your recruiter will provide more details about the salary range and benefits during the hiring process.
At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.
In addition to the base salary, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request. The base salary range for this role is across the U.S.
Synopsys logo

About Synopsys

Sourced by ZipRecruiter

Synopsys, Inc. (Nasdaq:SNPS) is the Silicon to Software partner for creative companies developing the electronic products and software applications we rely on every single day. As the world's 15th largest software company, Synopsys has a long history of being a global leader in electronic design automation (EDA) and semiconductor IP and is also growing its leadership in software quality and security solutions. Whether you're a system-on-chip (SoC) designer building advanced semiconductors, or a software developer writing applications that require the highest quality and security, Synopsys has the solutions needed to deliver exceptional, secure products for the era of connected everything. The company is headquartered in Mountain View, California, and has approximately 113 offices located throughout North America, South America, Europe, Japan, Asia and India. Since 1986, Synopsys has been at the heart of accelerating electronics innovation with engineers around the world having used Synopsys technology to successfully design and create billions of chips and systems that are found in the electronics that people rely on every single day.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Mountain View, CA, US

Year founded

1986

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