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Remote Support Jobs in Butler, PA (NOW HIRING)

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Remote Support information

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How much do remote support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for remote support in Butler, PA is $23.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $25.58 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are the most commonly searched types of Support jobs in Butler, PA?

The most popular types of Support jobs in Butler, PA are:

What are popular job titles related to Remote Support jobs in Butler, PA?

For Remote Support jobs in Butler, PA, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Butler, PA look for?

The top searched job categories for Remote Support jobs in Butler, PA are:

What cities near Butler, PA are hiring for Remote Support jobs?

Cities near Butler, PA with the most Remote Support job openings:

Infographic showing various Remote Support job openings in Butler, PA as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,844 per year, or $23.5 per hour.

Remote Mental Health Counselor - Join Our Innovative Team

Beaver Falls, PA • Remote

Full-time

Medical, Life

Posted 12 days ago


Key responsibilities

  • Conduct therapy sessions with clients via phone, video chat, or secure messaging using the company's proprietary app.

  • Provide therapeutic treatment to stable clients experiencing low-acuity mental health issues during scheduled sessions.

  • Maintain accurate and minimal documentation to comply with regulatory and organizational standards.


Job description

Position Overview

Gotham Enterprises Ltd is actively seeking dedicated and compassionate Mental Health Counselors to join our growing team. This full-time remote role offers a unique opportunity to engage with a diverse patient population, enabling you to make a significant impact on individuals' mental health from the comfort of your own home.

About the Organization

Gotham Enterprises Ltd is a leading online platform for mental health care, recognized as one of the largest in the world. We pride ourselves on our commitment to providing high-quality mental health services, reaching over 10,000 new clients every day. Our mission is to enhance the well-being of individuals by connecting them with qualified mental health professionals who can support their journey to recovery and stability.

Work Environment

This role is fully remote, allowing you to set your own schedule and work from any location in Pennsylvania. You'll join a dynamic virtual team that values collaboration and innovation while maintaining a professional standard of care. The community health clinic facility facilitates our commitment to creating a supportive environment for our clients and providers alike.

Key Responsibilities
  • Conduct sessions with clients via phone, video chat, or secure messaging through our proprietary app, offering flexible communication options.
  • Provide therapeutic treatment to stable clients experiencing low-acuity mental health issues during 30- or 45-minute sessions.
  • Utilize evidence-based practices to address client concerns, including ADHD, OCD, grief, weight disorders, relationship issues, and other challenges suitable for remote care.
  • Maintain accurate and minimal documentation to comply with regulatory and organizational standards, allowing more time to focus on direct client care.
Patient Population / Client Focus

Our platform serves a diverse clientele, all of whom are screened to ensure they are stable and suitable for remote therapy. As a Mental Health Counselor, you will have the opportunity to choose up to three specific client demographics to work with, enabling you to tailor your practice to align with your expertise and interests. The platform will match clients based on your licensure areas, eliminating the need for you to seek out new clients and allowing you to focus on delivering high-quality care.

Qualifications
  • A Bachelor’s Degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, Psychology, or a related field is required.
  • A valid independent license to practice as a Mental Health Counselor in Pennsylvania, free of disciplinary actions.
  • Access to a reliable phone, a PC or laptop (no tablets), and a stable internet connection essential for virtual interactions.
Preferred Experience
  • Experience working with diverse populations and a range of mental health conditions is a plus.
  • Familiarity with telehealth platforms and remote therapy techniques will enhance your effectiveness in this role.
Compensation and Benefits

Gotham Enterprises Ltd offers a competitive salary range of USD 90,000 to 104,000 annually, commensurate with the hours worked and your level of experience. As a full-time therapist (30-40 hours per week), you will also receive:

  • A substantial signing bonus to support your transition into our team.
  • A monthly healthcare stipend to ensure access to necessary medical services.
  • Flexible scheduling that accommodates your personal and professional life.
  • Weekly direct deposit for timely and reliable payments.
Career Growth Opportunities

At Gotham Enterprises Ltd, we are committed to the professional development of our team members. You will have access to ongoing training and resources that will support your growth and advancement within the organization. Opportunities for mentorship, networking, and additional certification courses will empower you to continually enhance your skills and expand your career horizons.

Why Join Our Team

Joining Gotham Enterprises Ltd means becoming part of a forward-thinking organization that values innovation, compassion, and excellence in mental health care. You will join a team of like-minded professionals who are dedicated to making a positive difference in the lives of patients. Your work will not only transform individual lives but also contribute to the broader goals of improving community mental health outcomes.

Application Information

If you are passionate about making a meaningful impact and are ready to embrace new challenges in the mental health field, we encourage you to apply today! Be part of our mission to provide accessible, high-quality mental healthcare and help shape the future of mental health counseling at Gotham Enterprises Ltd.