Weekend SupportJob OverviewFor nearly 80 years Rice Lake Weighing Systems has been a successful, growth-oriented company known as a leader in the weighing industry and our community. As
a Weekend Support associate, you'll be in a fast-paced, well organized, and diverse customer service role. This position offers opportunities to learn multiple areas of the business including directing customer calls, trouble-shooting service questions, providing information to national accounts, conducting inventory counts, shipping customer products and monitoring automated manufacturing processes.
Duties & Responsibilities Customer Service responsibilities:
- Answers inbound customer calls and directs calls to appropriate departments & contacts as a phone receptionist.
- On Saturday & Sunday, answers inbound customer national service calls and dispatch dealers for service.
- Process sales orders that need to be shipped, including picking, packing, manifesting and delivery to the appropriate carrier.
Inventory Management:
- Performs the following:
- Cycle counts,
- Records weight and dimensioning of products in warehouse.
- Kitting of parts for upstream production purposes
- Picks and Packs orders that may be shipping the following business day
Production Monitoring:
- Periodically monitors any shop automation ensuring lights out production continues to run, including swapping parts and/or pallets of parts in shop automation that requires them.
- Light assembly of products required for the next week.
Data Entry:
- Performs data entry in systems as directed
Weekend Support Team at Rice Lake Weighing Systems - Safety: Our corporate office is also our main manufacturing facility. You will find yourself in the manufacturing facility from time to time, so we provide the personal protective equipment you would need.
- Work/Life balance. We know how to dedicate our time and creativity at work, while knowing the importance of enjoying life. Working three days on weekends (33 hours) allows for more time during the week with family and other priorities. Five (5) weeks of PTO allow for taking off to enjoy other special occasions that fall during weekend hours.
- Team environment. Our weekend team is small but dynamic. Work independently and as part of a team. Working one day with multiple teammates and weekends with more independent assignments provides opportunity for a mix of team and individual projects.
Why You'll Love Rice Lake Weighing Systems Many of our jobs come with great benefits - including a private near-site clinic, ways to save for the future, and opportunities for career advancement - all in a safe and inclusive work environment. Some offerings are dependent upon the status or location of the role and can include the following:
- Competitive salary paid weekly
- Healthcare (medical, dental, vision, prescription drugs)
- No-cost clinic for plan members
- 401(k) savings plan with Profit Sharing and match
- Life, AD&D, and disability insurance
- Paid Time Off
- Holiday pay opportunities
- Employee Assistance Program
- Skills development and training
- Stability - no layoffs in company history
Requirements - Qualified candidates will have ability to work as a team and independently when needed.
- Exceptional customer service skills
- Must work well under pressure and maintain professionalism during stressful situations
- Ability to answer and direct customer calls in a timely manner
- Outstanding personal computing skills including Excel, Word, Outlook
- Strong analytic and problem-solving skills
- Good verbal, written and interpersonal communication skills
This position requires an on-site presence at our Corporate Headquarters in Rice Lake, Wisconsin; telecommuting is not available. Rice Lake Weighing Systems is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. Rice Lake Weighing Systems is a Substance-Free Workplace and requires pre-employment and for-cause drug screens.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.