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Virtual Support Jobs in Massachusetts (NOW HIRING)

Tufts University

Staff Clinician - Boston Campus

Boston, MA · On-site

$74K - $111K/yr

The Grafton site provides in-person care for over 500 professional students and virtual support for over 3,000 students on the Boston campus. CMHS is a multicultural team committed to providing safe ...

Massgeneralbrigham

Virtual Monitor Tech

Salem, MA

$17.71 - $23.55/hr

As a not-for-profit, we support patient care, research, teaching, and community service, striving ... Job Summary The Virtual Monitor Tech (CVM tech) provides continuous observation and surveillance of ...

Overstory Health

Virtual Therapist

Boston, MA · Hybrid

Come join Overstory Health as a Virtual Therapist in Boston, MA Overstory Health is transforming ... support for reintegration into daily life. We measure our success by our patients' progress ...

Overstory Health

Virtual Therapist

Boston, MA · Hybrid

Come join Overstory Health as a Virtual Therapist in Boston, MA Overstory Health is transforming ... and support for reintegration into daily life. We measure our success by our patients' progress ...

Overstory Health

Virtual Therapist

Boston, MA · On-site +1

Come join Overstory Health as a Virtual Therapist in Boston, MA Overstory Health is transforming ... and support for reintegration into daily life. We measure our success by our patients' progress ...

Dana-Farber Cancer Institute, Inc.

The SoulMates Program is a long-term peer mentor program designed to provide ongoing, virtual support for any breast cancer patient at Dana-Farber by matching them with a trained volunteer mentor.

Dana-Farber Cancer Institute, Inc.

The PairWISE Program is a long-term peer mentor program designed to provide ongoing, virtual support for caregivers of pediatric patients who are dealing with a cancer or blood disorder diagnosis for ...

Firefly Health

Virtual Primary Care Physician

Boston, MA · On-site

$300 - $325/hr

This includes supporting Nurse Practitioner development through collaborative practice oversight ... Conduct virtual consultations to assess medical concerns, diagnose conditions, develop treatment ...

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How much do virtual support jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for virtual support in Massachusetts is $28.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $30.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Support Specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What is a Virtual Support specialist?

A Virtual Support specialist is a professional who provides customer service, technical assistance, or administrative support remotely, typically via email, chat, or phone. They help clients or customers resolve issues, answer inquiries, and ensure a smooth digital experience without being physically present in an office. Virtual Support roles are common in various industries, including tech, retail, healthcare, and finance. This job requires strong communication skills, technical aptitude, and the ability to multitask effectively in a remote environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

What Are Virtual Support Jobs?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are some common challenges faced by Virtual Support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.
More about Virtual Support jobs
What are the most commonly searched types of Support jobs in Massachusetts? The most popular types of Support jobs in Massachusetts are:
What are popular job titles related to Virtual Support jobs in Massachusetts? For Virtual Support jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Virtual Support jobs in Massachusetts look for? The top searched job categories for Virtual Support jobs in Massachusetts are:
Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Massachusetts as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,170 per year, or $28.4 per hour.

Staff Clinician / Psychologist - Grafton

Tufts University

North Grafton, MA • On-site

$90K - $124K/yr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Tufts University rating

8.4

Company rating: 8.4 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

96th of 614 rated colleges and universities

Job description

Overview
Counseling and Mental Health Services (CMHS), a department within the Division of Student Health, operates as a unified service across the Boston, Grafton, SMFA, and Medford sites. The Grafton site serves the in-person needs of over 500 professional students on the Grafton Health Science Campus and supports through virtual means the needs of over 3,000 professional students on the Boston Health Science campus and the Maine medical track. The Boston site serves the in-person needs of approximately 2,500 professional students on the Boston Health Sciences Campus, supports through virtual means the needs of roughly 400 medical students in the Maine medical track, and provides back-up virtual support for the Grafton Campus.
CMHS contributes to the university's educational mission through various activities devoted to prevention, intervention, and consultation related to mental health needs. The department is committed to providing a safe, welcoming, inclusive, and culturally informed environment. We are a multicultural team with an ongoing focus on deepening our understanding of the intersectional identities of all members of our community. We bring energy and a collaborative approach to the provision of brief, goal-oriented short-term counseling and psychiatric services. In addition, we are active on campus doing training, outreach, and liaison work, as well as consulting with the Tufts community of students and staff regarding students of concern. We also provide crisis intervention services to the Grafton community as a primary duty and backup virtual support for crisis intervention to the Boston and Maine campuses.

What You'll Do
The staff clinician/psychologist works as an integral member of the student health service team. Based at the Grafton site, this position provides in-person services to Grafton students and virtual support to the Boston and Maine locations. This position entails the provision of direct clinical services to students, including conducting Initial Consultations, evaluation and treatment of individuals and student couples, group counseling, crisis intervention, liaison/outreach activities, community consultation, and crisis management. Additionally, clinicians are expected to play an active role in outreach to the Tufts University community and act as mental health consultants to students, faculty, and staff. Participation and presentations in in-service training will be required

  • Direct Clinical Service:
    Initial Consultations (ICs): Conduct Initial Consultation appointments to determine the most helpful resources and next steps for students, accommodating same-day or next-day appointments.
    Therapeutic Services: Provide a full range of psychological services, including individual therapy, student couples work, and group treatment in a short-term, fast-paced environment.
    Post-Hospitalization Support: Conduct assessments and facilitate meetings for students returning to campus following a hospitalization or a stay at an off-campus mental health treatment facility to ensure appropriate continuity of care.
    Student of Concern Response: Manage outreach and follow-up on Student of Concern cases, collaborating with campus intervention teams to facilitate wellness checks and coordinated care.
    Consultation: Provide clinical consultation to other members of the Tufts community regarding students of concern.
    Perform other clinical duties as assigned.
  • Administrative:
    Documentation: Utilize the electronic medical record system (Medicat One) for scheduling and timely documentation.
    Compliance: Complete and maintain clinical documentation in accordance with university policies, procedures, and relevant ethical and legal standards.
    Meetings: Participate in team meetings, staff meetings, and other departmental meetings as required.
    Professional Standards: Maintain awareness of legal and ethical principles, best practices, and current developments in the field
  • Outreach and training:
    Liaison Work: Participate in community outreach/liaison activities and programs as defined by the Director of CMHS or their designee.
    Collaboration: Collaborate with campus partners to provide mental health consultation and support cross-departmental student wellbeing initiatives.
    Orientation: Participate in orientation and outreach activities for incoming and returning students.
  • Emergency services:
    Crisis Management: Provide direct assessment, crisis management, and safety planning, including arranging assessments at the ER when indicated.
    Campus Partnership: Collaborate successfully with other campus services, such as campus police, student health service, and Deans, to manage mental health emergencies.

What We're Looking For
Basic Requirements:
Knowledge and experience typically acquired by:
  • Ph.D. or PsyD in psychology and licensed in Massachusetts as a Psychologist Provider.
  • Demonstrated experience and expertise working with diverse populations, including communities of color, LGBTQI+ students, and transgender/non-binary students.
  • Clinical experience involving brief therapy, preferably with a college student/young adult population.
  • Strong generalist experience with anxiety management, trauma, substance abuse, depression, mood disorders, ADHD, and autism spectrum disorder.
  • Ability to participate in after-hours on-call rotation and other after-hours campus activities as needed.
Preferred Qualifications:
  • Three or more years of post-license clinical experience.
  • Experience addressing crises in a college or university setting.
  • Skilled in triage and Initial Consultations, with the ability to quickly determine the best type of service to meet client needs and goals.
  • Bilingual/multilingual skills.

Pay Range
Minimum $81,200.00, Midpoint $101,600.00, Maximum $120,900.00
Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

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