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Virtual Support Jobs in Massachusetts (NOW HIRING)

Ladder Health

Part-Time Virtual Physical Therapist

Boston, MA · On-site +1

$1.8K - $2.3K/wk

Our platform supports a coordinated care plan with resources, HIPAA-compliant messaging, and ... Perform virtual consult/evaluation appointments with children and their families and use clinical ...

Ladder Health

Part-Time Virtual Physical Therapist

Boston, MA · On-site +1

$1.8K - $2.3K/wk

Our platform supports a coordinated care plan with resources, HIPAA-compliant messaging, and ... Perform virtual consult/evaluation appointments with children and their families and use clinical ...

Presence

Virtual Speech Therapist

Sudbury, MA · Remote

$40 - $55/hr

Through ongoing, clinically-led career resources and support, we're meeting the needs and creating ... An extensive virtual library of speech-language assessments including online versions of the CELF ...

Thrivent

Virtual Financial Advisor - Boston, MA

Boston, MA · On-site +1

$25.96 - $28.85/hr

Virtual Financial Advisor - Remote Boston, Massachusetts Bring your skills to a deeply purposeful ... Supported by Thrivent's commitment to community engagement and a collaborative team environment ...

Fidelity Investments

Executive Support Analyst

Boston, MA · On-site

$80K - $153K/yr

Provide in room and virtual video conferencing support for meeting execution. * Balancing multiple requests and successfully adapt to change with short notice and a positive demeanor. * Actively ...

Fidelity Investments

Executive Support Analyst

Boston, MA · On-site

$80K - $153K/yr

Provide in room and virtual video conferencing support for meeting execution. * Balancing multiple requests and successfully adapt to change with short notice and a positive demeanor. * Actively ...

T-Roc

Territory Field Lead

Chicopee, MA · On-site

Champion the use of assisted-sales tools and triage frameworks (including proprietary point-of-sale support pathways and the Virtual Support Link) alongside Agent store leadership to eliminate sales ...

T-Roc

Territory Field Lead

Hudson, MA · On-site

Champion the use of assisted-sales tools and triage frameworks (including proprietary point-of-sale support pathways and the Virtual Support Link) alongside Agent store leadership to eliminate sales ...

T-Roc

Territory Field Lead

Chicopee, MA · On-site

Champion the use of assisted-sales tools and triage frameworks (including proprietary point-of-sale support pathways and the Virtual Support Link) alongside Agent store leadership to eliminate sales ...

T-Roc

Territory Field Lead

Revere, MA · On-site

Champion the use of assisted-sales tools and triage frameworks (including proprietary point-of-sale support pathways and the Virtual Support Link) alongside Agent store leadership to eliminate sales ...

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All JobsSupport JobsVirtual Support JobsVirtual Support Jobs in Massachusetts

Virtual Support information

See Massachusetts salary details

$15

$28

$48

How much do virtual support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for virtual support in Massachusetts is $28.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $30.96 per hour, depending on experience, location, and employer.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

How do I become a virtual support?

To become a virtual support professional, you should develop strong communication and organizational skills, familiarize yourself with common tools like email, chat, and project management software, and consider obtaining relevant certifications if needed. Gaining experience through freelance platforms or internships can also help build your portfolio and credibility in remote support roles.
More about Virtual Support jobs

What are the most commonly searched types of Support jobs in Massachusetts?

The most popular types of Support jobs in Massachusetts are:

What are popular job titles related to Virtual Support jobs in Massachusetts?

For Virtual Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Virtual Support jobs in Massachusetts look for?

The top searched job categories for Virtual Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Virtual Support jobs?

Cities in Massachusetts with the most Virtual Support job openings:

Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $59,170 per year, or $28.4 per hour.

Part-Time Virtual Physical Therapist

Ladder Health

Boston, MA • On-site, Remote

$1.8K - $2.3K/wk

Contractor

Re-posted 20 days ago

Job description

About Us:

Ladder Health, an innovative virtual care platform built alongside clinicians at Boston Children's Hospital, serves as an end-to-end developmental partner for children (0-6 years old) with developmental delays. Ladder offers an alternative to waitlisted state-based programs or private pay practices, guiding families through our developmental screener, clinical evaluations, and comprehensive virtual care with specialized therapists (PT, OT, SLP). Our platform supports a coordinated care plan with resources, HIPAA-compliant messaging, and integration with pediatric care teams. Ladder partners with pediatricians and community organizations to improve access and quality of care for families.

About You:

  • Self-motivated pediatric Physical Therapist, ideally with telehealth experience, having worked in Early Intervention, school-based programs, or private practice
  • Experience working with children (0-6) and their caregivers
  • Up-to-date on evidence based practices and enthusiastic about use of technology to facilitate and augment care
  • Passionate about caregiver guided intervention, strengths-based framing and play as therapy, and the impact early intervention support can have on children
  • Flexible schedule to allow for convenient appointment times for busy families (e.g., some availability in early mornings and/or evening, and/or weekends)
  • License to practice in Massachusetts required
  • Bilingual professional capabilities (English & Spanish) is preferred

Responsibilities:

  • Perform virtual consult/evaluation appointments with children and their families and use clinical decision making to determine need for ongoing support. Thorough review of medical history, developmental concerns, and goals for seeking support.
  • Document clinically sound, personalized care plans and recommend therapy frequency (weekly, bi-weekly, or monthly)
  • Facilitate therapy appointments with child and their caregiver(s). Communicate clearly with caregivers and educate them on activities and exercises so they can work with their child at home.
  • Maintain up-to-date patient records including appointment summaries, progress monitoring, and other documentation
  • Utilize the platform to recommend exercises/activities that caregivers can apply in between appointments to work toward therapy goals
  • Work to improve the platform including review of developmental screener and associated escalation logic, expansion of exercises library, and other enhancements
  • Responsive to the messaging portal to answer questions from users on a predetermined cadence
  • Collaborate with other clinicians to ensure children and their families are receiving holistic care.

Benefits:

  • Chance to work at an innovative, early-stage digital health company, with room for growth and opportunities for advancement
  • Flexible hours with the ability to work part-time
  • Opportunity to mold a new care delivery model and help the access gap for children who need developmental services but are unable to receive them today
  • Hourly salary commensurate with experience
Employment Type: CONTRACTOR

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