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Entry Level Support Jobs in Massachusetts (NOW HIRING)

Robert Half

Accountant - Entry Level

Ayer, MA · On-site

$21.38 - $24.75/hr

We are looking for a detail-oriented entry-level Accountant to support day-to-day accounting operations for a fully onsite team in Ayer, Massachusetts. This Long-term Contract position is ideal for ...

ControlPoint Technologies

Entry Level Engineer

Rockland, MA · On-site

$68K - $93K/yr

... support, system analysis, and project management. We have multiple openings across all of our teams ... As an entry level engineer, you will be placed into a comprehensive "on the job" training program ...

Connexion

Admin Assistant (Entry Level)

Concord, MA · On-site

$17 - $18/hr

This is an entry-level opportunity supporting general administrative and clerical functions in a professional office environment. The role is well-suited for individuals looking to transition into a ...

Robert Half

Accountant - Entry Level

Southwick, MA · On-site

$19 - $22/hr

Our client in Southwick, Massachusetts is seeking an Entry Level Accountant to join their team ... Support month-end and year-end close activities * Maintain accurate financial records and ...

Connexion

Admin Assistant (Entry Level)

Concord, MA · On-site

$17 - $18/hr

This is an entry-level opportunity supporting general administrative and clerical functions in a professional office environment. The role is well-suited for individuals looking to transition into a ...

American Income Life

Entry Level Sales

Pembroke, MA · On-site +1

As an entry-level sales representative, you will be responsible for connecting with potential ... We provide comprehensive training and continuous support to help you build your skills and succeed ...

American Income Life

Entry Level Sales

Pembroke, MA · On-site +1

As an entry-level sales representative, you will be responsible for connecting with potential ... We provide comprehensive training and continuous support to help you build your skills and succeed ...

Frontrunner Bus

Technician - entry level

Billerica, MA · On-site

$22 - $25/hr

Technician - Entry-Level Location: Billerica, MA Department: Service - ProductionEmployment Type ... Support senior technicians with troubleshooting and repairs as needed. * Maintain a clean ...

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Entry Level Support information

What is entry level support?

Entry level support jobs are positions designed for individuals who are starting their careers in technical or customer support roles. These jobs typically involve assisting customers or internal users with troubleshooting issues, answering questions, and providing guidance on products or services. They usually require strong communication skills, basic technical knowledge, and a willingness to learn. Entry level support roles are often a stepping stone to more advanced IT or customer service positions.

What are the key skills and qualifications needed to thrive as an entry level support professional?

To thrive as an Entry Level Support professional, you need a basic understanding of troubleshooting, customer service, and familiarity with common software or hardware systems, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote support tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for success in this role. These skills and qualities are essential for efficiently resolving user issues, ensuring customer satisfaction, and supporting smooth IT operations.

What are some common challenges faced by entry level support staff, and how can they overcome them?

Entry level support staff often encounter challenges such as handling a high volume of inquiries, addressing unfamiliar technical issues, and managing customer expectations. To overcome these hurdles, it's important to familiarize yourself with the company's products and support resources, seek guidance from experienced colleagues, and continuously improve communication skills. Many teams also provide structured onboarding and ongoing training to help new staff build confidence and efficiency in resolving issues.

What is the difference between Entry Level Support vs Customer Support Representative?

AspectEntry Level SupportCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical skillsHigh school diploma; strong communication skills
Work EnvironmentIT departments, tech companies, help desksCall centers, retail, service industries
Employer & Industry UsageTech, software, hardware companiesRetail, telecommunications, service sectors
Common Search & ComparisonYesYes

Entry Level Support roles typically focus on technical troubleshooting and basic IT assistance, often requiring some technical knowledge. Customer Support Representatives handle customer inquiries, complaints, and service issues, emphasizing communication skills. While both roles serve as entry points in customer or technical support, Entry Level Support is more technical, whereas Customer Support Representatives focus on customer interaction and service.

What are the most commonly searched types of Support jobs in Massachusetts?

The most popular types of Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Entry Level Support jobs?

Cities in Massachusetts with the most Entry Level Support job openings:

Entry Level Support jobs near you
Infographic showing various Entry Level Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

ENTRY LEVEL SUPPORT SPECIALIST

(unknown company)

Newburyport, MA • On-site

Full-time

Re-posted 12 days ago

Job description

Firebrand Technologies (www.firebrandtech.com) is a software and technology service company for the book publishing industry. We are currently seeking an entry level Support Specialist for in our Newburyport, MA location. Use customer service, communication and problem solving skills to solve inquiries from Firebrand Technologies customers

Work as a support team member utilizing technical skills and product expertise helping to resolving customer product issues. Ability to log and respond to customer support requests via phone, e-mail, and web interface. Exhibit a commitment to customer service while building customer partnerships.

Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, etc) or team collaboration. Communicate technical product and solution expertise to internal and external customer. Provide updates and case statuses to customers and management.

Act as product technical liaison between support and development teams. Fully document all case interactions and author Knowledge Base solutions. Expertly utilize support tools (gotomeeting, Netsuite, etc) to expedite case resolution.

Familiarity with MSSQL is preferred. Ability to communicate effectively with customers is required. Work will be performed at our office in Newburyport, MA.

We do NOT offer relocation benefits, or sponsor visas. US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.

Please, no agency responses, they will be summarily deleted. To apply for this position please send a Cover letter and Resume to jobs@firebrandtech.com.

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