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Entry Level Support Jobs in Massachusetts (NOW HIRING)

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Is responsible for achieving entry level departmental service standards and sales goals as set ... Customer Support Specialist III: This role serves as first line response for incoming customer ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Is responsible for achieving entry level departmental service standards and sales goals as set ... Customer Support Specialist III: This role serves as first line response for incoming customer ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Is responsible for achieving entry level departmental service standards and sales goals as set ... Customer Support Specialist III: This role serves as first line response for incoming customer ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Is responsible for achieving entry level departmental service standards and sales goals as set ... Customer Support Specialist III: This role serves as first line response for incoming customer ...

Jordan's Furniture

Entry Level Sales Consultant

Avon, MA · On-site

$20/hr

Are you looking for an entry level sales opportunity where your personality, efforts, and skill set ... We Care... a Lot - because kindness and support are at the heart of everything we do. * We Do the ...

VHB

Entry Level Traffic Engineer

Boston, MA · On-site

$80K - $83K/yr

Overview ABOUT THE POSITION VHB's Boston, MA or Watertown, MA office is looking for an Entry-Level ... Support to grow your skills and lead through change * Learning and development supported by ...

Aerotek

Entry Level-Manufacturer

Plymouth, MA

$18.90/hr

Job Title: Entry Level Manufacturing- Multiple positions open: Inspecting/racking/ soldering 1st ... Collaborate with peers and leadership to support overall production demands and address issues ...

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Entry Level Support information

What is entry level support?

Entry level support jobs are positions designed for individuals who are starting their careers in technical or customer support roles. These jobs typically involve assisting customers or internal users with troubleshooting issues, answering questions, and providing guidance on products or services. They usually require strong communication skills, basic technical knowledge, and a willingness to learn. Entry level support roles are often a stepping stone to more advanced IT or customer service positions.

What are the key skills and qualifications needed to thrive as an entry level support professional?

To thrive as an Entry Level Support professional, you need a basic understanding of troubleshooting, customer service, and familiarity with common software or hardware systems, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote support tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for success in this role. These skills and qualities are essential for efficiently resolving user issues, ensuring customer satisfaction, and supporting smooth IT operations.

What are some common challenges faced by entry level support staff, and how can they overcome them?

Entry level support staff often encounter challenges such as handling a high volume of inquiries, addressing unfamiliar technical issues, and managing customer expectations. To overcome these hurdles, it's important to familiarize yourself with the company's products and support resources, seek guidance from experienced colleagues, and continuously improve communication skills. Many teams also provide structured onboarding and ongoing training to help new staff build confidence and efficiency in resolving issues.

What is the difference between Entry Level Support vs Customer Support Representative?

AspectEntry Level SupportCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical skillsHigh school diploma; strong communication skills
Work EnvironmentIT departments, tech companies, help desksCall centers, retail, service industries
Employer & Industry UsageTech, software, hardware companiesRetail, telecommunications, service sectors
Common Search & ComparisonYesYes

Entry Level Support roles typically focus on technical troubleshooting and basic IT assistance, often requiring some technical knowledge. Customer Support Representatives handle customer inquiries, complaints, and service issues, emphasizing communication skills. While both roles serve as entry points in customer or technical support, Entry Level Support is more technical, whereas Customer Support Representatives focus on customer interaction and service.

What are the most commonly searched types of Support jobs in Massachusetts?

The most popular types of Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Entry Level Support jobs?

Cities in Massachusetts with the most Entry Level Support job openings:

Entry Level Support jobs near you
Infographic showing various Entry Level Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Direct Support Professional (DSP)

Amergis Healthcare Staffing

North Adams, MA

$20/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

Residential Support Staff NeededEntry-Level Opportunity | Multiple Openings Throughout Berkshire County, MA

Locations: Adams, North Adams, Clarksburg, West Stockbridge, and Williamstown
Pay Rate: $20/hour
Schedule: Full-Time & Part-Time | Days, Evenings, and Overnight Shifts Available
Contract Length: 13 Weeks with Strong Extension Potential
Start Date: ASAP

Amergis Healthcare Staffing is partnering with a respected Berkshire County organization that provides residential and community-based services to adults with developmental disabilities and mental health needs. We are actively seeking compassionate, dependable individuals who are interested in building meaningful relationships while making a lasting impact on the lives of others.

Whether you're looking to start a career in healthcare and human services or bring previous experience to a rewarding role, this opportunity offers valuable hands-on experience in a supportive and team-oriented environment.

What You'll Be Doing

As a Direct Support Professional, you'll play an important role in helping individuals live safely, independently, and successfully within their communities.

Responsibilities include:

  • Assisting with activities of daily living and personal care
  • Supporting individuals with achieving personal goals and independence
  • Encouraging participation in recreational and community activities
  • Assisting with meal preparation, household tasks, and daily routines
  • Providing medication support as directed
  • Maintaining a safe, respectful, and person-centered environment
  • Building positive relationships with residents and team members
What We're Looking For
  • Compassionate, reliable, and professional individuals
  • Strong communication and interpersonal skills
  • Ability to lift up to 50 pounds
  • Previous experience in human services, behavioral health, or direct care is helpful but not required
  • Entry-level candidates are encouraged to apply
Why Consider This Opportunity?
  • Entry-level friendly
  • Flexible full-time and part-time scheduling options
  • Gain experience in healthcare, behavioral health, and human services
  • Opportunity to work with a respected local organization
  • Potential for contract extension and long-term career growth
  • Meaningful work that makes a difference every day
Interested?

Adam Harrington
Amergis Staffing | Government Services

Call or Text: 781-400-8053
Email: adharring@amergis.com

Benefits
At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
  • Competitive pay & weekly paychecks
  • Health, dental, vision, and life insurance
  • 401(k) savings plan
  • Awards and recognition programs 
*Benefit eligibility is dependent on employment status. 

About Amergis
Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.  

Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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