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Entry Level Support Jobs in Springfield, MA (NOW HIRING)

Robert Half

Accountant - Entry Level

Southwick, MA · On-site

$19 - $22/hr

Our client in Southwick, Massachusetts is seeking an Entry Level Accountant to join their team ... Support month-end and year-end close activities * Maintain accurate financial records and ...

Nexera

Entry Level Remote Sales Role

Hartford, CT · Remote

$1.5K - $5.3K/wk

We provide full training and licensing support. Why recent grads choose this over a traditional job Typical entry-level job $42K-$55K Fixed salary. 2-3% annual raise. Income ceiling from day one.

Avcend

Cable Installer (Entry Level)

Hartford, CT · On-site

$18.75/hr

We are seeking a motivated Cabling Laborer to support installation crews. This entry-level position offers on-the-job training and a clear path toward a technician role, ideal for individuals looking ...

Guidewire Inc

Direct Support Professional

Chicopee, MA · On-site

$18/hr

We offer entry level opportunities for candidates interested in exploring opportunities in the field of human services. We offer a comprehensive Direct Support Training Program to help jumpstart this ...

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Entry Level Support information

See Springfield, MA salary details

$11

$18

$26

How much do entry level support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for entry level support in Springfield, MA is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.38 per hour, depending on experience, location, and employer.

What is entry level support?

Entry level support jobs are positions designed for individuals who are starting their careers in technical or customer support roles. These jobs typically involve assisting customers or internal users with troubleshooting issues, answering questions, and providing guidance on products or services. They usually require strong communication skills, basic technical knowledge, and a willingness to learn. Entry level support roles are often a stepping stone to more advanced IT or customer service positions.

What are the key skills and qualifications needed to thrive as an entry level support professional?

To thrive as an Entry Level Support professional, you need a basic understanding of troubleshooting, customer service, and familiarity with common software or hardware systems, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote support tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for success in this role. These skills and qualities are essential for efficiently resolving user issues, ensuring customer satisfaction, and supporting smooth IT operations.

What are some common challenges faced by entry level support staff, and how can they overcome them?

Entry level support staff often encounter challenges such as handling a high volume of inquiries, addressing unfamiliar technical issues, and managing customer expectations. To overcome these hurdles, it's important to familiarize yourself with the company's products and support resources, seek guidance from experienced colleagues, and continuously improve communication skills. Many teams also provide structured onboarding and ongoing training to help new staff build confidence and efficiency in resolving issues.

What is the difference between Entry Level Support vs Customer Support Representative?

AspectEntry Level SupportCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical skillsHigh school diploma; strong communication skills
Work EnvironmentIT departments, tech companies, help desksCall centers, retail, service industries
Employer & Industry UsageTech, software, hardware companiesRetail, telecommunications, service sectors
Common Search & ComparisonYesYes

Entry Level Support roles typically focus on technical troubleshooting and basic IT assistance, often requiring some technical knowledge. Customer Support Representatives handle customer inquiries, complaints, and service issues, emphasizing communication skills. While both roles serve as entry points in customer or technical support, Entry Level Support is more technical, whereas Customer Support Representatives focus on customer interaction and service.

What are the most commonly searched types of Support jobs in Springfield, MA?

The most popular types of Support jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Entry Level Support jobs?

Cities near Springfield, MA with the most Entry Level Support job openings:

Entry Level Support jobs near you
Infographic showing various Entry Level Support job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,536 per year, or $18.5 per hour.

Support Operations Specialist

RMS IT Solutions Inc

Manchester, CT • On-site, Remote

Full-time

Re-posted 6 days ago

Job description

Description

RMS IT Solutions Inc is seeking an Entry-Level Support Operations Specialist to join our dynamic team in the Information Technology/IT industry. As a Support Operations Specialist, you will play a crucial role in ensuring the smooth operation of our support services while working remotely. This is a full-time position that offers the opportunity to contribute to the success of our operations and collaborate with a talented team. If you are passionate about providing exceptional support and have a keen eye for detail, we would love to have you on board!

Responsibilities:
  • Monitor and maintain support ticketing systems to ensure timely resolution of customer inquiries
  • Provide technical assistance and troubleshooting support to customers via email, chat, or phone
  • Collaborate with cross-functional teams to escalate and resolve complex support issues
  • Document support processes, solutions, and best practices for knowledge sharing
  • Identify opportunities for process improvements to enhance the overall support experience
Requirements:
  • Strong problem-solving skills and attention to detail
  • Excellent communication and customer service skills
  • Ability to work independently and prioritize tasks effectively
  • Basic understanding of IT systems and software applications
  • Experience with support ticketing systems is a plus
RMS IT Solutions logo

About RMS IT Solutions

Sourced by ZipRecruiter

RMS IT is an exceptional service provider in various domains like IT Product Development, IT Staffing Services, Government & Federal services, NON – IT Services & Immigration processing. We have a team who are aggressive towards the company’s goal to build their customer ambition to next level by providing a unique workforce to get fix the work in TIME FRAME (JIT). Our Vision: Standing forefront and supporting the challenging Customers and we would like to enhance opportunities to make the careers for young MINDS. Our Mission: Getting engaged into continuation development towards the futuristic Information Technology and adopting new generation ideology and their methods.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Manchester, CT, US

Year founded

2020

Social media

Twitter

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