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Entry Level Support Jobs in Springfield, MA (NOW HIRING)

Guidewire Inc

Direct Support Professional

Springfield, MA · On-site

$18/hr

We offer entry level opportunities for candidates interested in exploring opportunities in the field of human services. We offer a comprehensive Direct Support Training Program to help jumpstart this ...

Home Instead

Entry Level CAREGiver

Hartford, CT · On-site

$14.25 - $18.25/hr

Online Learning Program * 24/7 Office Support Call 860-236-5885, 860-996-0464 or Click Apply, we'd ... Entry Level CAREGiver ID:1001 Please note that this is the job board for the franchise office ...

SUPPLY.com

Fabrication Associate - Entry Level

Chicopee, MA · On-site

$37K - $50K/yr

Ferguson is seeking a Fabrication Associate - Entry Level to join our team! Schedule: M-F 7:00am-3 ... We are committed to a holistic approach towards benefits plans and programs that support the mental ...

HP Products

Fabrication Associate - Entry Level

Chicopee, MA

$37K - $50K/yr

Ferguson is seeking a Fabrication Associate - Entry Level to join our team! Schedule: M-F 7:00am-3 ... We are committed to a holistic approach towards benefits plans and programs that support the mental ...

Aspen Dental

Dental Assistant - Entry Level

Springfield, MA · On-site

$18 - $19/hr

When you join our team as an Entry-Level Dental Assistant , you will have the opportunity to give ... You will have the support and training you need to help you be successful, no matter your level of ...

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Entry Level Support information

See Springfield, MA salary details

$11

$18

$26

How much do entry level support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for entry level support in Springfield, MA is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.38 per hour, depending on experience, location, and employer.

What is entry level support?

Entry level support jobs are positions designed for individuals who are starting their careers in technical or customer support roles. These jobs typically involve assisting customers or internal users with troubleshooting issues, answering questions, and providing guidance on products or services. They usually require strong communication skills, basic technical knowledge, and a willingness to learn. Entry level support roles are often a stepping stone to more advanced IT or customer service positions.

What are the key skills and qualifications needed to thrive as an entry level support professional?

To thrive as an Entry Level Support professional, you need a basic understanding of troubleshooting, customer service, and familiarity with common software or hardware systems, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote support tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for success in this role. These skills and qualities are essential for efficiently resolving user issues, ensuring customer satisfaction, and supporting smooth IT operations.

What are some common challenges faced by entry level support staff, and how can they overcome them?

Entry level support staff often encounter challenges such as handling a high volume of inquiries, addressing unfamiliar technical issues, and managing customer expectations. To overcome these hurdles, it's important to familiarize yourself with the company's products and support resources, seek guidance from experienced colleagues, and continuously improve communication skills. Many teams also provide structured onboarding and ongoing training to help new staff build confidence and efficiency in resolving issues.

What is the difference between Entry Level Support vs Customer Support Representative?

AspectEntry Level SupportCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical skillsHigh school diploma; strong communication skills
Work EnvironmentIT departments, tech companies, help desksCall centers, retail, service industries
Employer & Industry UsageTech, software, hardware companiesRetail, telecommunications, service sectors
Common Search & ComparisonYesYes

Entry Level Support roles typically focus on technical troubleshooting and basic IT assistance, often requiring some technical knowledge. Customer Support Representatives handle customer inquiries, complaints, and service issues, emphasizing communication skills. While both roles serve as entry points in customer or technical support, Entry Level Support is more technical, whereas Customer Support Representatives focus on customer interaction and service.

What are the most commonly searched types of Support jobs in Springfield, MA?

The most popular types of Support jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Entry Level Support jobs?

Cities near Springfield, MA with the most Entry Level Support job openings:

Entry Level Support jobs near you
Infographic showing various Entry Level Support job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,536 per year, or $18.5 per hour.

Customer Service - Entry Level Management

NY Marketing Firm

Hartford, CT

$16.25 - $22/hr

Full-time

Re-posted 16 days ago

Job description

Company Description

POWERED BY PEOPLE

Job Description

Filling 9 Entry Level Positions!

START A CAREER NOW!

CUSTOMER SERVICE - FULL TRAINING
ENTRY LEVEL

PROVIDING PROFESSIONAL, EXCEPTIONAL, AND DISTINCTIVE CUSTOMER SERVICE AND 

ADVERTISING CAMPAIGNS IN Hartford. CT

NY Marketing Firm is an outsourced marketing and advertising company in the Hartford area. We are responsible for participating in ongoing market planning and developing new market opportunities for some of the top companies in our area. As a direct result of our "one of a kind" approach and success in increasing our client's brand name awareness by attracting new customers and exposing their product to new tiers of distribution, we are experiencing phenomenal growth.

We strive to attract and retain the most capable and skilled people. We are looking for team players, natural leaders, and self-starters who are goal-oriented and have an affinity for working with people. Our philosophy and mentoring program supports each individual with the training, encouragement, and opportunity essentials to progressive career growth. Do not underestimate your own qualifications! 
OPENINGS INCLUDE:
 

  • ENTRY LEVEL
  • CUSTOMER SERVICE
  • MANAGEMENT
  • EVENT SET UP
  • PROMOTIONS/DEMONSTRATIONS

REQUIREMENTS

  • PROFESSIONAL IMAGE IS A MUST
  •  ABILITY TO COMMUNICATE EFFECTIVELY
  •  ALL GREAT LEADERS WERE ONCE STUDENTS, SO A STUDENT MENTALITY IS VITAL

We have 9 ENTRY LEVEL openings that we are looking to fill ASAP. 

Graduates Welcome! 
All positions must be filled ASAP!

All applicants must be available immediately and should possess the following: 

  • Experience in a team related field.
  • Desire to travel at least 1 or 2 weeks a year to other branch offices for further training. 
  • Great communication skills. 
  • Ability to excel in unsupervised solo assignments with members of opposite sex, as well as team projects. 
  • The personality that thrives in a merit based environment. 

NYMarketingFirm.org

We have been growing rapidly and are continuing to expand our operations and offerings. If you are a proven performer, we would like to take a closer look at working for us.

Our Positions have Strong performance-based pay structure in-person sales with customers Opportunity to gain new skills and experience

Apply