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Entry Level Support Jobs in Springfield, MA (NOW HIRING)

Summit Careers Inc

Entry Level Manager

Springfield, MA · On-site

$50K - $65K/yr

This is a structured, entry-level, path into management. At Summit Careers, we don't hire ... Support daily branch operations and drive results This is a fast-paced, people-driven environment ...

New

Home Instead

Entry Level CAREGiver

Hartford, CT · On-site

$14.25 - $18.25/hr

Online Learning Program * 24/7 Office Support Call 860-236-5885, 860-996-0464 or Click Apply, we'd ... Entry Level CAREGiver ID:1001 Please note that this is the job board for the franchise office ...

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All JobsSupport JobsEntry Level Support JobsEntry Level Support Jobs in Springfield, MA

Entry Level Support information

See Springfield, MA salary details

$11

$18

$26

How much do entry level support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for entry level support in Springfield, MA is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.38 per hour, depending on experience, location, and employer.

What is entry level support?

Entry level support jobs are positions designed for individuals who are starting their careers in technical or customer support roles. These jobs typically involve assisting customers or internal users with troubleshooting issues, answering questions, and providing guidance on products or services. They usually require strong communication skills, basic technical knowledge, and a willingness to learn. Entry level support roles are often a stepping stone to more advanced IT or customer service positions.

What are the key skills and qualifications needed to thrive as an entry level support professional?

To thrive as an Entry Level Support professional, you need a basic understanding of troubleshooting, customer service, and familiarity with common software or hardware systems, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote support tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for success in this role. These skills and qualities are essential for efficiently resolving user issues, ensuring customer satisfaction, and supporting smooth IT operations.

What are some common challenges faced by entry level support staff, and how can they overcome them?

Entry level support staff often encounter challenges such as handling a high volume of inquiries, addressing unfamiliar technical issues, and managing customer expectations. To overcome these hurdles, it's important to familiarize yourself with the company's products and support resources, seek guidance from experienced colleagues, and continuously improve communication skills. Many teams also provide structured onboarding and ongoing training to help new staff build confidence and efficiency in resolving issues.

What is the difference between Entry Level Support vs Customer Support Representative?

AspectEntry Level SupportCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical skillsHigh school diploma; strong communication skills
Work EnvironmentIT departments, tech companies, help desksCall centers, retail, service industries
Employer & Industry UsageTech, software, hardware companiesRetail, telecommunications, service sectors
Common Search & ComparisonYesYes

Entry Level Support roles typically focus on technical troubleshooting and basic IT assistance, often requiring some technical knowledge. Customer Support Representatives handle customer inquiries, complaints, and service issues, emphasizing communication skills. While both roles serve as entry points in customer or technical support, Entry Level Support is more technical, whereas Customer Support Representatives focus on customer interaction and service.

What are the most commonly searched types of Support jobs in Springfield, MA?

The most popular types of Support jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Entry Level Support jobs?

Cities near Springfield, MA with the most Entry Level Support job openings:

Entry Level Support jobs near you
Infographic showing various Entry Level Support job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $38,536 per year, or $18.5 per hour.

Remote Entry-Level Sales

Hartford, CT • Remote

Fisher Organization
Construction • 1 - 10 employees
Learn more about Fisher Organizationexternal

Full-time

Posted 13 days ago

Job description

Remote Benefits & Client Support Representative (Entry-Level)

Location: Remote (U.S.)

Schedule: Full-Time | Flexible Hours

About the Opportunity

We're growing our remote team and seeking motivated individuals who enjoy helping others and are looking for long-term career growth. In this role, you'll connect with clients virtually, educate them on available benefits, and provide ongoing support. No previous experience is necessary—we offer comprehensive training, mentorship, and opportunities to advance into leadership positions.

Ideal Candidate

Excellent communication and interpersonal skills

Self-motivated with a willingness to learn

Positive, professional attitude

Comfortable working independently in a remote environment

Interested in developing leadership skills and growing within the company

Why Join Our Team?

No experience required—we train the right people

Opportunities for rapid career growth

Supportive team culture with ongoing mentorship

Meaningful work helping individuals and families understand their benefit options

Apply Today

If you're looking for a flexible remote opportunity with room to grow, we'd love to hear from you. Submit your application today or reach out to learn more and schedule a brief introductory interview.

Requirements

Assist families in understanding and enrolling in eligible programs

Deliver exceptional customer service and build lasting client relationships

Coordinate appointments and maintain accurate client records

Follow a proven system with guidance from experienced mentors

Benefits

100% remote work with a flexible schedule

Continuous mentorship

Weekly coaching, team meetings, and professional development

Career advancement opportunities based on performance

Recognition programs and performance-based bonuses

Must be a resident of the United States to obtain necessary licensures.

Apply