ZipRecruiter

Log In

1

Support Manager Jobs in Massachusetts (NOW HIRING)

Harvard University

AV Support Manager

Boston, MA · On-site

$58/hr

Harvard Medical School IT is seeking an AV Support Manager to lead the operational delivery and continuous improvement of audiovisual support services across teaching, learning, conference, and event ...

Harvard University

AV Support Manager

Boston, MA · On-site

Harvard Medical School IT is seeking an AV Support Manager to lead the operational delivery and continuous improvement of audiovisual support services across teaching, learning, conference, and event ...

Latham & Watkins LLP

Attorney Support Manager

Boston, MA · Hybrid

$140K - $160K/yr

About the Role The Attorney Support Manager is an integral part of Latham's Attorney Support team. This role will be responsible for organizing, supervising and developing Attorney Support staff in ...

Latham & Watkins LLP

Attorney Support Manager

Boston, MA · On-site

$140K/yr

About the Role The Attorney Support Manager is an integral part of Latham's Attorney Support team. This role will be responsible for organizing, supervising and developing Attorney Support staff in ...

Cresco Labs

Operations Support Manager

Fall River, MA · On-site

JOB SUMMARY The Operations Support Manager will lead and oversee cross-functional operations across supply chain, quality, and compliance functions within Cresco's Massachusetts facilities. This role ...

Latham & Watkins LLP

Attorney Support Manager

Boston, MA · Hybrid

$140K - $160K/yr

The Attorney Support Manager is an integral part of Latham's Attorney Support team. This role will be responsible for organizing, supervising and developing Attorney Support staff in the office ...

Dlapiper

Legal Support Manager

Boston, MA · Hybrid

Summary The Legal Support Manager, working in collaboration with and in support of the firm's strategic initiatives, works closely with the Office Administrator to supervise the various Legal Support ...

Cornerstone

Desktop Support Manager

Boston, MA · On-site

The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop Support for their assigned offices. The Manager partners with their counterpart to create full ...

Cresco Labs

Operations Support Manager

Fall River, MA · On-site

JOB SUMMARY The Operations Support Manager will lead and oversee cross-functional operations across supply chain, quality, and compliance functions within Cresco's Massachusetts facilities. This role ...

Cresco Labs

Operations Support Manager

Fall River, MA · On-site

JOB SUMMARY The Operations Support Manager will lead and oversee cross-functional operations across supply chain, quality, and compliance functions within Cresco's Massachusetts facilities. This role ...

Cannon Search

End User Support Manager

Boston, MA · On-site

A growing organization is seeking a End User Support Manager to lead a skilled team and drive modern device management across the company. This is a hands-on role focused on automation, security, and ...

next page

Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Massachusetts

Support Manager information

See Massachusetts salary details

$24.6K

$74.2K

$132.1K

How much do support manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for support manager in Massachusetts is $74,154.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $99,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Massachusetts? The most popular types of Support jobs in Massachusetts are:
What cities in Massachusetts are hiring for Support Manager jobs? Cities in Massachusetts with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Massachusetts as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $74,154 per year, or $35.7 per hour.

AV Support Manager

Harvard University

Boston, MA • On-site

$58/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Harvard University rating

8.5

Company rating: 8.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

81st of 614 rated colleges and universities

Job description

Company Description
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
Why join Harvard Medical School?
Harvard Medical School's mission is to nurture a diverse, inclusive community dedicated to alleviating suffering and improving health and well-being for all through excellence in teaching and learning, discovery and scholarship, and service and leadership.
You'll be at the heart of biomedical discovery, education, and innovation, working alongside world-renowned faculty and a community dedicated to improving human health. This is more than a job - it's an opportunity to shape the future of medicine.
Job Description
Harvard Medical School IT is seeking an AV Support Manager to lead the operational delivery and continuous improvement of audiovisual support services across teaching, learning, conference, and event spaces throughout the HMS campus. Reporting to the Sr Director, Education Technology this role oversees daily audiovisual operations supporting in-person, hybrid, and remote academic and administrative activities across the HMS quad five days per week.
This is a hands-on operational leadership role responsible for supervising the audiovisual support team while actively participating in the delivery of classroom, conference, and event support services. The Manager oversees operational workflows, scheduling, triage, and escalation management related to audiovisual and event support activities, ensuring timely and effective service delivery across a high-volume, fast-paced environment. The position collaborates closely with HMS IT teams, facilities staff, vendors, and academic stakeholders to maintain reliable audiovisual services and support exceptional user experiences for faculty, students, staff, and guests.
The Manager also leads continuous improvement efforts related to service delivery, operational processes, ticketing workflows, scheduling systems, and support documentation. The ideal candidate brings strong operational leadership, experience managing audiovisual support services in complex environments, and a commitment to responsive, customer-focused technology support.
Core Duties
  • Lead daily audiovisual support operations for classrooms, conference spaces, hybrid learning environments, and campus events across the HMS quad.
  • Provide hands-on operational support for in-person academic, research, administrative, and event activities five days per week, including live troubleshooting and escalation management.
  • Supervise audiovisual support staff, including staffing coordination, workflow management, training, performance management, and contractor oversight as needed.
  • Manage service delivery operations, including ticket triage, scheduling workflows, escalation processes, and coordination of high-priority support requests.
  • Coordinate audiovisual support for live events, video conferencing, streaming, recording, and multimedia production activities.
  • Develop and maintain operational procedures, training materials, knowledge base documentation, and service standards for audiovisual support services.
  • Monitor service metrics, ticket trends, scheduling workflows, and customer feedback to identify opportunities for continuous improvement and operational efficiency.
  • Collaborate with HMS IT teams, vendors, facilities staff, and external partners to support audiovisual infrastructure, maintenance activities, upgrades, and technology rollouts.

Working Conditions:
  • Work is performed in an office setting.

Physical Requirements:
  • Able to lift up to 40 lbs unassisted.

Qualifications
Basic Qualifications:
  • Minimum of five years' post-secondary education or relevant work experience.
  • Supervisory experience.

Additional Qualifications and Skills:
  • Demonstrated technical expertise in an area/s of multimedia or audio visual essential.
  • Knowledge of information technology applications, processes, software and equipment.
  • Demonstrated project management skills.

Certificates and Licenses:
  • CTS Certifications.

Additional Information
  • Standard Hours/Schedule: 35 hours per week
  • Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.
  • Pre-Employment Screening: Identity, Criminal
  • Staying Informed About Your Application: Due to the high volume of applications, we may not always be able to reach out right away, but you can track your status anytime through the Careers@Harvard portal.

#LI-DK1
Work Format Details
This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and Ranges
This position is salary grade level 058. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.
Benefits
Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:
  • Generous paid time off including parental leave
  • Medical, dental, and vision health insurance coverage starting on day one
  • Retirement plans with university contributions
  • Wellbeing and mental health resources
  • Support for families and caregivers
  • Professional development opportunities including tuition assistance and reimbursement
  • Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.
EEO/Non-Discrimination Commitment Statement
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.
Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

What Harvard University employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply