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Support Manager Jobs in Amherst, MA (NOW HIRING)

ServiceNet

Family Support Case Manager

Greenfield, MA · On-site

$20/hr

Tuition assistance Family Support Autism Case Manager Full-Time Location: Greenfield, MA with travel throughout Hampshire and Franklin Counties as needed. Salary: $ 20.00/hour ServiceNet, a leading ...

ServiceNet

Family Support Case Manager

Greenfield, MA · On-site

$20/hr

Tuition assistance Family Support Autism Case Manager Full-Time Location: Greenfield, MA with travel throughout Hampshire and Franklin Counties as needed. Salary: $ 20.00/hourServiceNet, a leading ...

Home Depot

Store Support

Greenfield, MA · On-site

$17 - $19/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

West Springfield, MA · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Greenfield, MA · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Amherst, MA

Support Manager information

See Amherst, MA salary details

$22.2K

$66.9K

$119.2K

How much do support manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for support manager in Amherst, MA is $66,872.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $89,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Amherst, MA?

The most popular types of Support jobs in Amherst, MA are:

What cities near Amherst, MA are hiring for Support Manager jobs?

Cities near Amherst, MA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Amherst, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $66,872 per year, or $32.1 per hour.

Manager of Support Services

Holyoke, MA • On-site

Valley Health Systems
Non-Profits • 201 - 500 employees
Learn more about Valley Health Systemsexternal

Full-time

Re-posted 5 hours ago

Job description

Note: The compensation range noted above represents the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range.
Position Summary
The Manager of Support Services oversees the daily operations, performance, and strategic direction of multiple nonclinical support departments within the hospital environment. This role ensures a safe, compliant, efficient, and patient centered physical environment by leading Facilities Management, Safety and Security, Food and Nutrition Services, Environmental Services, and all skilled trades (including electricians, plumbers, HVAC technicians, carpenters, and painters). The manager ensures full regulatory compliance, operational excellence, and a high standard of service delivery across all support functions.
Operational Leadership
• Direct, coordinate, and evaluate operations across Facilities Management, Safety & Security, Food & Nutrition Services, Environmental Services, and skilled trades.
• Develop and implement departmental policies, procedures, and performance standards aligned with hospital goals.
• Oversee preventive and corrective maintenance programs to ensure optimal functioning of building systems, equipment, and infrastructure.
• Manage vendor relationships, service contracts, and procurement of supplies and equipment.
• Ensure efficient workflow, staffing, and resource allocation across all support service departments.
Qualifications
Required
• 7+ years of progressive experience in facilities management, support services, hospital operations, or related fields.• Equivalent experience may be considered in lieu of an educational degree.
• Demonstrated knowledge of healthcare regulatory requirements (CMS, DNV, NFPA, FGI).
• Experience managing skilled trades and multidisciplinary support service teams.
• Working knowledge of Building Management Systems (BMS) and hospital infrastructure.
Preferred
• Bachelor's degree in Engineering, Facilities Management, Healthcare Administration, or related field.
• Professional certifications such as:• CHFM - Certified Healthcare Facility Manager
• CFM - Certified Facility Manager
• Experience in an acute care hospital or healthcare environment.
• Strong leadership, communication, and project management skills.
Core Competencies
• Regulatory and safety expertise
• Technical knowledge of building systems
• Leadership and team development
• Budgeting and financial management
• Problem solving and decision making
• Customer service orientation
• Emergency preparedness and response

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