Support Manager Jobs in Amherst, MA (NOW HIRING)

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care. We are seeking a Support Specialist for our Adult Community Clinical Services (ACCS) team. Reporting to an Outreach Coordinator, this essential-staff role provides direct and indirect care that promotes independence, health, safety, and meaningful community participation. This community-based position requires regular local travel and safe transportation of individuals served in the employee's reliable personal vehicle.
What We Offer:
• Purpose-Driven Direct Care - Make a meaningful difference in the daily lives, safety, and well-being of individuals served.
• Independence and Empowerment - Help individuals strengthen daily living skills, confidence, choice, and self-determination.
• Community Connection - Support meaningful relationships, activities, appointments, and community participation.
• Whole-Person Support - Contribute to health, medication, crisis, household, and quality-of-life needs.
• Training and Development - Receive BHN training and build practical experience in community-based human services.
• Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Comprehensive Benefits - Generous PTO, 403(b), tuition reimbursement, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Join an organization recognized for creating a positive and engaging employee experience.
What You Will Do:
• Assist with and monitor activities of daily living while encouraging independence, competency, choice, and decision-making.
• Promote quality of life through empowerment, safety awareness, dignity, respect, and protection of individual rights.
• Monitor overall health and well-being and support medication treatment and administration in accordance with Medication Administration Program (MAP) requirements.
• Provide calm, responsive crisis intervention and emergency support as needed, following program and agency procedures.
• Help individuals maintain and expand their social-support networks, family and guardian relationships, community connections, and participation in meaningful activities.
• Plan community activities and provide safe, timely transportation for appointments, recreation, shopping, errands, and travel between individual residences or program locations.
• Implement assigned strategies that support Individual Service Plan and Person-Centered Treatment Plan (ISP/PSTP) goals and objectives.
• Complete progress notes, health and medication records, incident reports, medication occurrence reports, program forms, and other time-sensitive documentation accurately and on time.
• Prepare balanced, nutritious meals and snacks and complete routine cleaning, household maintenance, and assigned program responsibilities, with individuals' participation whenever appropriate.
• Recognize and promptly report health, safety, medication, maintenance, and other program concerns to the appropriate supervisor.
• Attend required meetings, in-services, and trainings; maintain all mandatory training requirements and apply feedback and new learning in daily practice.
• During assigned awake overnight shifts, contact the supervisor at scheduled hourly intervals and report the status of individuals served and completion of assigned tasks.
Who You Are:
• High School Diploma or GED required.
• Six months of human-services experience preferred; BHN provides training.
• Valid driver's license and a safe, reliable personal vehicle available during all working hours required.
• Commitment to empowerment, growth, human rights, dignity, safety, and community integration.
• Strong interpersonal, organizational, time-management, and problem-solving skills, with the ability to manage multiple responsibilities and respond effectively to urgent needs.
• Excellent verbal and written communication skills and the ability to work collaboratively with individuals served, families, guardians, coworkers, supervisors, and community partners.
• Comfort using the internet, word processing, email, agency software, and communication technology.
We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care to individuals, families, and communities throughout Massachusetts. Our core values - Humanity, Empowerment, Accountability, Respect, and Teamwork - guide how we lead, how we serve, and how we support one another. If you're ready to make a meaningful difference as part of a mission-driven organization, we'd love to hear from you.
Pay: $21.50
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.