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Remote Support Jobs in Amherst, MA (NOW HIRING)

Remote Tax Manager

Stafford, CT ยท Remote

$150K - $170K/yr

Support: Technology stipend, continuing education, and CPA support. * Flexibility: Permanently 100% remote with an advisory-first structure and no timesheets. Why This Opportunity is Different We are ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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Showing results 1-20

Remote Support information

See Amherst, MA salary details

$14

$25

$44

How much do remote support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote support in Amherst, MA is $25.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $27.93 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are the most commonly searched types of Support jobs in Amherst, MA?

The most popular types of Support jobs in Amherst, MA are:

What are popular job titles related to Remote Support jobs in Amherst, MA?

For Remote Support jobs in Amherst, MA, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Amherst, MA look for?

The top searched job categories for Remote Support jobs in Amherst, MA are:

What cities near Amherst, MA are hiring for Remote Support jobs?

Cities near Amherst, MA with the most Remote Support job openings:

Infographic showing various Remote Support job openings in Amherst, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,359 per year, or $25.7 per hour.

Remote Licensed Mental Health Therapist - Full-time Position

Better Self Therapy

Springfield, MA โ€ข Remote

Full-time

Medical, Dental, Vision, PTO

Posted 2 days ago

New


Job description

Position Overview

Better Self Therapy is seeking dedicated and compassionate Licensed Mental Health Therapists to join our remote team. This full-time position offers therapists the unique opportunity to provide impactful mental health care and support to individuals across various locations through virtual sessions. With a competitive annual salary ranging from USD 80,000 to 104,000, this role is ideal for passionate professionals looking to make a meaningful difference in the lives of their clients.

About the Organization

Better Self Therapy is a progressive network of licensed therapists committed to delivering high-quality mental health services. We prioritize access to care and have adapted our practices to provide effective remote support, ensuring individuals facing mental health challenges receive the care they need from the comfort of their own homes. Our organization values collaboration, professional integrity, and most importantly, the well-being of our clients.

Work Environment

Our therapists work fully remotely, which allows for flexibility and independence in managing their schedules. Our virtual work facility is designed to foster a collaborative environment, where therapists can connect with one another for peer support, consultations, and shared learning experiences. We utilize secure, HIPAA-compliant platforms to ensure all client interactions are confidential and protected, while also facilitating seamless communication among team members.

Key Responsibilities
  • Conduct thorough assessments and evaluations to determine the unique mental health needs of clients, followed by developing personalized treatment plans tailored to each client's goals.
  • Utilize evidence-based therapeutic techniques and modalities to deliver effective virtual therapy sessions, ensuring an engaging and supportive environment for clients.
  • Establish collaborative therapeutic goals with clients and provide continuous support throughout their treatment journey, adapting approaches as necessary based on client progress and feedback.
  • Maintain detailed records of therapy sessions, documenting client progress and treatment effectiveness in a timely manner to adhere to regulatory standards and organizational policies.
  • Participate in regular team meetings and professional development sessions to enhance therapeutic skills and share techniques that benefit the client population.
Patient Population / Client Focus

As a team member at Better Self Therapy, you will engage with a diverse client base experiencing a wide range of mental health challenges, including anxiety, depression, relationship issues, and trauma. Our clients come from various backgrounds and demographics, which requires our therapists to be culturally sensitive and adaptable, employing a variety of therapeutic techniques to meet individual client needs effectively.

Qualifications
  • A current and valid state-issued license as a Licensed Independent Clinical Social Worker (LICSW), Licensed Mental Health Counselor (LMHC), Licensed Marriage and Family Therapist (LMFT), or Doctor of Psychology (PsyD).
  • Master's degree or doctoral degree in Social Work, Mental Health Counseling, Marriage and Family Therapy, or Psychology.
  • Strong communication skills that facilitate the building of rapport and connection with clients in a virtual setting.
  • Demonstrated empathy and compassion when working with clients facing various personal challenges.
  • Excellent organizational skills to manage multiple clients and adhere to documentation requirements efficiently.
Preferred Experience
  • Experience practicing in an outpatient setting, particularly in providing virtual therapy services.
  • Proficient with various therapeutic modalities and methodologies, with a willingness to explore new approaches based on client needs.
  • Familiarity with telehealth technology and remote client engagement strategies.
Compensation and Benefits
  • A competitive salary ranging from USD 80,000 to 104,000 annually, based on the therapist's caseload.
  • Comprehensive health insurance that covers medical, dental, and vision care to promote your well-being.
  • Professional liability insurance to protect your practice and provide peace of mind.
  • Generous paid time off, including holidays, to ensure work-life balance.
  • Access to continuing education resources and opportunities for professional development to support career advancement.
  • A collaborative network that provides ongoing supervision and mentorship to help you thrive in your practice.
Career Growth Opportunities

At Better Self Therapy, we believe in the growth and development of our therapists. We provide numerous avenues for professional advancement, including access to continued education programs, advanced training in therapeutic techniques, and mentorship opportunities within our experienced team. Joining our organization means being part of a dynamic environment that encourages personal and professional growth.

Why Join Our Team

If you are a licensed mental health therapist dedicated to making a difference in people's lives through remote care, Better Self Therapy is the right place for you. You will have the chance to provide essential services to clients who may otherwise struggle to access care, all within a supportive and flexible work environment. Join us in transforming the landscape of mental health care and making a positive impact on individuals from various walks of life.

Application Information

If you are enthusiastic about delivering high-quality mental health therapy remotely and wish to join a compassionate team, we welcome your application. Please submit your resume along with a cover letter outlining your qualifications and why you are drawn to this role. We look forward to connecting with you and exploring how you can contribute to Better Self Therapy.