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Remote Support Jobs in Amherst, MA (NOW HIRING)

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Remote Support information

See Amherst, MA salary details

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$44

How much do remote support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote support in Amherst, MA is $25.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $27.93 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are the most commonly searched types of Support jobs in Amherst, MA?

The most popular types of Support jobs in Amherst, MA are:

What are popular job titles related to Remote Support jobs in Amherst, MA?

For Remote Support jobs in Amherst, MA, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Amherst, MA look for?

The top searched job categories for Remote Support jobs in Amherst, MA are:

What cities near Amherst, MA are hiring for Remote Support jobs?

Cities near Amherst, MA with the most Remote Support job openings:

Infographic showing various Remote Support job openings in Amherst, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,359 per year, or $25.7 per hour.

Licensed Independent Clinical Social Worker (LICSW) - Remote Opportunity

Springfield, MA • Remote

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago


Job description

Position Overview

Maxim Wellness Corporation is seeking a dedicated and experienced Licensed Independent Clinical Social Worker (LICSW) to join our innovative mental health team, offering remote support to clients in need. As a key player in our organization, you will provide therapeutic interventions and contribute to the overall well-being of diverse individuals seeking mental health services. The position is full-time and offers the flexibility of remote work while maintaining a commitment to providing high-quality care.

About the Organization

At Maxim Wellness Corporation, we strive to promote accessible and effective mental health solutions through our outpatient community health clinic located in Springfield, Massachusetts. Our mission is to empower individuals across all age groups by addressing their mental health concerns through evidence-based practices. We specialize in the diagnosis, treatment, and management of various mental health conditions, including anxiety, depression, and trauma-related disorders. Our supportive environment encourages healing and personal growth, ensuring that clients feel valued and understood.

Work Environment

This position is fully remote, allowing you to effectively balance your work-life commitments while engaging with clients from the comfort of your home. Our team utilizes advanced telehealth technologies to conduct virtual sessions, making mental health care accessible to clients who may face barriers in traditional settings. The management and support team at Maxim Wellness Corporation is committed to fostering a collaborative atmosphere, ensuring that you have the resources needed to succeed in your role.

Key Responsibilities
  • Conduct comprehensive psychosocial assessments to evaluate clients' mental health concerns, strengths, and resources to inform treatment plans.
  • Deliver individual, family, and group therapy sessions employing a variety of evidence-based therapeutic approaches tailored to the client’s needs.
  • Develop, implement, and regularly update personalized treatment plans that encompass specific goals and therapeutic interventions.
  • Work collaboratively with psychiatrists, psychologists, and other healthcare providers to ensure comprehensive and coordinated care for clients.
  • Facilitate crisis intervention, risk assessment, and safety planning, addressing immediate concerns to stabilize clients’ mental health.
  • Maintain accurate and timely documentation of sessions and case notes in compliance with legal and ethical standards.
  • Lead group therapy sessions, psychoeducation classes, and support groups to provide clients with additional resources for recovery.
Patient Population / Client Focus

You will be working with a diverse client base, including children, adolescents, adults, and families facing mental health challenges. Your role involves understanding their unique backgrounds and experiences to deliver personalized care that promotes resilience and positive mental health outcomes. Our focus on inclusivity and understanding enables you to make a significant impact in the lives of those seeking support.

Qualifications
  • A Master's degree in Social Work from an accredited program.
  • Active state licensure as a Licensed Independent Clinical Social Worker (LICSW) in Massachusetts.
  • Minimum of two years of relevant experience in a mental health or outpatient setting.
  • Proficient understanding of evidence-based therapeutic modalities and treatment approaches.
  • Exemplary interpersonal, communication, and assessment skills essential for effective client interactions.
Preferred Experience
  • Experience with various evidence-based therapies such as cognitive-behavioral therapy, solution-focused therapy, and trauma-informed care.
  • Experience working in teletherapy or a remote setting is advantageous.
Compensation and Benefits

The salary for this position ranges from $80,000 to $100,000 annually, depending on experience and qualifications. In addition to competitive pay, we offer a sign-on bonus and an engaging benefits package that includes:

  • Comprehensive health insurance coverage: medical, dental, and vision plans to ensure your health and well-being.
  • Retirement plans with employer match, empowering you to work towards your long-term financial goals.
  • Generous paid time off policies, including vacation days, personal days, and paid holidays to ensure a healthy work-life balance.
  • Opportunities for continuing education and training programs aimed at enhancing your clinical skills and staying current with industry best practices.
  • Supportive insurance coverage.
Career Growth Opportunities

As a member of our team, you will have access to ongoing professional development opportunities that promote career advancement. We encourage our staff to pursue specialized training and participate in workshops, seminars, and conferences that enhance their clinical expertise and expand their professional network.

Why Join Our Team

By joining Maxim Wellness Corporation, you will become part of a compassionate and dedicated team committed to improving the lives of individuals seeking mental health support. Your work will be pivotal in making a difference and fostering positive outcomes for clients. We believe in creating a workplace culture that promotes professional satisfaction, personal growth, and a shared vision of mental wellness.

Application Information

If you are passionate about making a meaningful impact in the field of mental health and meet the qualifications outlined above, we encourage you to submit your application. Join us at Maxim Wellness Corporation and contribute to a mission that values accessibility, quality care, and the holistic well-being of individuals in our community.