Springfield, MA · Remote
$40K - $200K/yr
... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...
Springfield, MA · Remote
$40K - $200K/yr
... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...
$14.20 - $16.92
14% of jobs
$18.34 is the 25th percentile. Wages below this are outliers.
$16.92 - $19.63
21% of jobs
$19.63 - $22.34
14% of jobs
The median wage is $22.50 / hr.
$22.34 - $25.05
18% of jobs
$26.90 is the 75th percentile. Wages above this are outliers.
$25.05 - $27.76
12% of jobs
$27.76 - $30.48
6% of jobs
$30.48 - $33.19
4% of jobs
$33.19 - $35.90
3% of jobs
$35.90 - $38.61
3% of jobs
$38.61 - $41.32
3% of jobs
$41.32 - $44.03
1% of jobs
$14
$25
$44
A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.
A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.
To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.
$40K - $200K/yr
Full-time
Medical, Dental, Vision, Retirement
Posted 15 days ago
Vault Roofing is looking for a motivated, persuasive Inside Sales Representative to reconnect with homeowners, uncover their needs, overcome objections, and convert qualified opportunities into sales.
You will communicate with customers by phone, email, text, and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward.
This is a remote position supporting Vault Roofing's New England markets. We strongly prefer candidates who live in Connecticut, Massachusetts, Rhode Island, or New Hampshire. Occasional local travel may be required to support customers or field operations.
What You Can Expect to Do:
Act as a trusted advisor to customers, actively listening to their needs and providing appropriate solutions.
Handle inbound and outbound calls, emails, and live chat interactions in a timely and professional manner.
Foster positive relationships with customers through effective communication, empathy, and problem-solving skills.
Utilize effective retention techniques to proactively address customer concerns and prevent cancellations or churn and to convert previous estimates to sales.
Accurately document customer interactions, inquiries, and resolutions in the CRM system.
Upsell or cross-sell relevant products or services to maximize customer value.
Collaborate with other departments, such as Sales and Production, to gather and share customer feedback and insights.
Stay updated on product knowledge, features, and industry trends to provide accurate information and recommendations.
Strive to meet individual and team retention targets and KPIs.
Other tasks as assigned.
What Your Background Looks Like:
Excellent verbal and written communication skills.
Strong customer service and problem-solving abilities.
Patience, resilience, and the ability to handle difficult or irate customers in a calm and empathetic manner.
Proficiency in using CRM software and other relevant tools.
Ability to multitask and manage time effectively in a fast-paced environment.
A proven track record in customer service or sales is a plus.
Prior experience in a similar role is preferred.
Work Environment and Physical Requirements:
Location: This is a remote position for candidates currently residing in or around our New England Market (Connecticut, Massachusetts, Rhode Island, or New Hampshire). The role supports Vault Roofing's New England markets and may occasionally require local travel to assist customers or support field activity. This job demands a minimum of 30 hours worked per week.
While performing the duties of this job, the employee is regularly required to communicate and converse with employees and customers in the English language. The employee must be able to remain in a stationary position 75 percent of the time and occasionally move about inside the office to access filing cabinets and machinery, etc. The employee must be able to operate a computer constantly and other office machinery.
Why Join Vault Roofing?
Vault Roofing helps homeowners protect one of their most important investments through dependable roof replacement, gutter replacement, and inspection services.
We are growing across the Midwest and New England, but our approach remains local and personal. Homeowners receive clear guidance, honest recommendations, quality materials, and thoughtful craftsmanship from a team committed to doing the job correctly and standing behind its work.
As an Owens Corning Platinum Preferred Contractor offering industry-leading lifetime warranty protection, Vault Roofing has built its reputation around long-term value, dependable service, and communication customers can trust.
For employees, that growth creates real opportunity. You will receive the training, tools, customer volume, and support needed to perform at a high level. As Vault Roofing enters new markets, strong performers have opportunities to expand their responsibilities and grow into future leadership positions.
At Vault Roofing, we believe good work should create momentum-for our customers, our company, and our people.
Learn more about us at VaultRoofing.com.
We are an Equal Opportunity Employer.