Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...
Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...
Technical Support Engineer
Boston, MA · Remote
$100K - $115K/yr
... chat, video, and remote support tools Escalate complex technical issues to Level 2 support or engineering teams when necessary Document issues, root causes, resolutions, and recurring trends within ...
Technical Support Engineer
Boston, MA · Remote
$100K - $115K/yr
... chat, video, and remote support tools Escalate complex technical issues to Level 2 support or engineering teams when necessary Document issues, root causes, resolutions, and recurring trends within ...
Technical Support Engineer
Burlington, MA · Remote
$100K - $115K/yr
Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...
Technical Support Engineer
Burlington, MA · Remote
$100K - $115K/yr
Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...
Technical Support Engineer
Burlington, MA · Remote
$100K - $115K/yr
Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...
Technical Support Engineer
Burlington, MA · Remote
$100K - $115K/yr
Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...
Technical Support Engineer
Boston, MA · Remote
$100K - $115K/yr
... chat, video, and remote support tools Escalate complex technical issues to Level 2 support or engineering teams when necessary Document issues, root causes, resolutions, and recurring trends within ...
Technical Support Engineer
Boston, MA · Remote
$100K - $115K/yr
... chat, video, and remote support tools Escalate complex technical issues to Level 2 support or engineering teams when necessary Document issues, root causes, resolutions, and recurring trends within ...
High Value Partner Support Specialist
Boston, MA · Remote
$35 - $47.50/hr
Technical Support: Provide real-time phone and chat assistance for complex troubleshooting ... California Remote (Bay Area) $35- $47.5 California Remote (Not Bay Area) $33.5- $45 Colorado Remote ...
New
High Value Partner Support Specialist
Boston, MA · Remote
$35 - $47.50/hr
Technical Support: Provide real-time phone and chat assistance for complex troubleshooting ... California Remote (Bay Area) $35- $47.5 California Remote (Not Bay Area) $33.5- $45 Colorado Remote ...
New
Remote Customer Service Representative
Boston, MA · Remote
$17.50 - $23.75/hr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Remote Customer Service Representative
Boston, MA · Remote
$17.50 - $23.75/hr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Remote Customer Service Representative
Boston, MA · Remote
$30K - $75K/yr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Quick apply
Remote Customer Service Representative
Boston, MA · Remote
$30K - $75K/yr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Remote Accountant (Full-Time)
Boston, MA · On-site +1
$72K - $75K/yr
Our interview process is always a combination of a phone and video interviews; a job offer will never be extended via online chat. Supporting Strategies is deeply committed to creating a diverse and ...
Remote Accountant (Full-Time)
Boston, MA · On-site +1
$72K - $75K/yr
Our interview process is always a combination of a phone and video interviews; a job offer will never be extended via online chat. Supporting Strategies is deeply committed to creating a diverse and ...
AI Designer
Boston, MA · Remote
... Chat & Expert Assistance * 100% remote * Must be willing and able to go perm after 6-12 months ... Experience supporting healthcare, customer service, or operational workflows Day-to-Day * Design ...
AI Designer
Boston, MA · Remote
... Chat & Expert Assistance * 100% remote * Must be willing and able to go perm after 6-12 months ... Experience supporting healthcare, customer service, or operational workflows Day-to-Day * Design ...
Remote Customer Service Specialist
Boston, MA · On-site +1
$18.50 - $24.50/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Remote Customer Service Specialist
Boston, MA · On-site +1
$18.50 - $24.50/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
AI Designer
Boston, MA · Remote
... Chat & Expert Assistance * 100% remote * Must be willing and able to go perm after 6-12 months ... Experience supporting healthcare, customer service, or operational workflows Day-to-Day * Design ...
AI Designer
Boston, MA · Remote
... Chat & Expert Assistance * 100% remote * Must be willing and able to go perm after 6-12 months ... Experience supporting healthcare, customer service, or operational workflows Day-to-Day * Design ...
Technical Support Specialist, L2
Boston, MA · Remote
$60K - $85K/yr
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects ... Experience partnering across global teams and/or working in a distributed remote environment is a ...
Quick apply
Technical Support Specialist, L2
Boston, MA · Remote
$60K - $85K/yr
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects ... Experience partnering across global teams and/or working in a distributed remote environment is a ...
Client Services Coordinator (Remote)
Framingham, MA · Remote
$23 - $27/hr
This is a great opportunity for someone who enjoys supporting clients, managing details, and ... Respond to client inquiries via email, phone, and chat in a timely manner * Coordinate service ...
Quick apply
Client Services Coordinator (Remote)
Framingham, MA · Remote
$23 - $27/hr
This is a great opportunity for someone who enjoys supporting clients, managing details, and ... Respond to client inquiries via email, phone, and chat in a timely manner * Coordinate service ...
Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel ... Collaborate with business teams to automate workflows (lead management, support tickets, call ...
Quick apply
Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel ... Collaborate with business teams to automate workflows (lead management, support tickets, call ...
Remote Licensed Clinical Social Worker (LICSW) for Community Mental Health Support
Salem, MA · Remote
Work Environment This role is fully remote , allowing for a flexible schedule that you set ... Conduct one-on-one counseling sessions with clients via secure video chat, adapting your approach ...
Remote Licensed Clinical Social Worker (LICSW) for Community Mental Health Support
Salem, MA · Remote
Work Environment This role is fully remote , allowing for a flexible schedule that you set ... Conduct one-on-one counseling sessions with clients via secure video chat, adapting your approach ...
Remote Licensed Clinical Social Worker (LICSW) for Community Mental Health Support
Salem, MA · Remote
Work Environment This role is fully remote , allowing for a flexible schedule that you set ... Conduct one-on-one counseling sessions with clients via secure video chat, adapting your approach ...
Remote Licensed Clinical Social Worker (LICSW) for Community Mental Health Support
Salem, MA · Remote
Work Environment This role is fully remote , allowing for a flexible schedule that you set ... Conduct one-on-one counseling sessions with clients via secure video chat, adapting your approach ...
... fully remote team. This full-time role offers the flexibility to work from any location while ... that effective support is just a video chat away. We believe in fostering a collaborative ...
New
... fully remote team. This full-time role offers the flexibility to work from any location while ... that effective support is just a video chat away. We believe in fostering a collaborative ...
New
... fully remote team. This full-time role offers the flexibility to work from any location while ... that effective support is just a video chat away. We believe in fostering a collaborative ...
New
... fully remote team. This full-time role offers the flexibility to work from any location while ... that effective support is just a video chat away. We believe in fostering a collaborative ...
New
Remote Licensed Independent Clinical Social Worker (LICSW) - Community Health Focus
Marlborough, MA · Remote
... at emotionally supporting our community. We recognize the increasing demand for mental health ... Key Responsibilities * Conduct individual counseling sessions via video chat, working ...
Remote Licensed Independent Clinical Social Worker (LICSW) - Community Health Focus
Marlborough, MA · Remote
... at emotionally supporting our community. We recognize the increasing demand for mental health ... Key Responsibilities * Conduct individual counseling sessions via video chat, working ...
Remote Chat Support information
See Dedham, MA salary details
$14.82 - $17.64
14% of jobs
$19.13 is the 25th percentile. Wages below this are outliers.
$17.64 - $20.47
21% of jobs
$20.47 - $23.30
14% of jobs
The median wage is $23.47 / hr.
$23.30 - $26.13
18% of jobs
$28.06 is the 75th percentile. Wages above this are outliers.
$26.13 - $28.96
12% of jobs
$28.96 - $31.79
6% of jobs
$31.79 - $34.61
4% of jobs
$34.61 - $37.44
3% of jobs
$37.44 - $40.27
3% of jobs
$40.27 - $43.10
3% of jobs
$43.10 - $45.93
1% of jobs
$14
$26
$45
How much do remote chat support jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for remote chat support in Dedham, MA is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $29.13 per hour, depending on experience, location, and employer.
What is a remote chat support?
A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.
What does a typical workday look like for someone in remote chat support?
A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.
What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?
To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.
What are popular job titles related to Remote Chat Support jobs in Dedham, MA?
For Remote Chat Support jobs in Dedham, MA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Dedham, MA look for?
The top searched job categories for Remote Chat Support jobs in Dedham, MA are:
What cities near Dedham, MA are hiring for Remote Chat Support jobs?
Cities near Dedham, MA with the most Remote Chat Support job openings:
Full-time
Posted 17 days ago
Job description
Introduction:
We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement.
This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences.
What You'll Do:
- Serve as the first point of contact for technical support issues related to deployed robotic systems
- Diagnose and resolve hardware, software, networking, and connectivity issues remotely
- Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
- Escalate complex technical issues to Level 2 support or engineering teams when necessary
- Document issues, root causes, resolutions, and recurring trends within ticketing systems
- Monitor system health alerts and proactively respond to operational issues
- Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
- Contribute to internal knowledge base documentation and troubleshooting guides
- Help identify patterns in support requests and provide feedback to improve product performance and user experience
- Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)
What You Have:
- 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
- Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
- Experience working with ticketing systems and remote support tools
- Comfortable analyzing logs, system behavior, and technical error reports
- Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
- Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
- Highly organized with strong attention to detail and follow-through
- Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
- Willingness to work a Wednesday-Sunday schedule on retail hours