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Remote Chat Support Jobs in Dedham, MA (NOW HIRING)

circa

Regional Specification Manager

Boston, MA · Remote

$100K - $111K/yr

... support to them and the specification and commercial marketplace. * Manage the lifecycle of ... chat and phone Compensation Range: $100,000 - $111,000 #LI-Remote

Interra Health

Senior Implementation Specialist

Boston, MA · Remote

$104K - $110K/yr

Support in the development and documentation of processes and best practices to provide support for ... Respond to customer queries in a timely and accurate way, via phone, email, or chat * Maintain ...

Aprio

Senior Associate, Compliance as a Service

Dedham, MA · On-site +1

$80K - $132K/yr

Lead and support multiple low to moderately complex managed security compliance engagements ... Communicate effectively in email, chat, meetings, and other professional settings. Never forget to ...

DataRobot

Agentic AI Intern

Boston, MA · Remote

... support ticket lifecycle management (categorization, diagnosis, routing, status updates, and ... This is a fully remote position. The program runs approximately 6 months. WHAT YOU'LL DO: * Build ...

DataRobot

Agentic AI Intern

Boston, MA · Remote

... support ticket lifecycle management (categorization, diagnosis, routing, status updates, and ... This is a fully remote position. The program runs approximately 6 months. WHAT YOU'LL DO: * Build ...

Interra Health

Senior Implementation Specialist

Boston, MA · Remote

$60K - $80K/yr

As a customer facing member of the Support Team, the Implementation Specialist serves a key role as ... Respond to customer queries in a timely and accurate way, via phone, email, or chat * Maintain ...

TEKsystems

Customer Service Representative

Boston, MA · Remote

$17.50/hr

Description Fully REMOTE Customer Service Representative opening for a Financial Services customer ... Support departmental initiatives, quality reviews, and process enhancements. Uphold a positive and ...

TEKsystems

Customer Service Representative

Boston, MA · Remote

$17.50/hr

Description Fully REMOTE Customer Service Representative opening for a Financial Services customer ... Support departmental initiatives, quality reviews, and process enhancements. Uphold a positive and ...

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All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Dedham, MA

Remote Chat Support information

See Dedham, MA salary details

$14

$26

$45

How much do remote chat support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote chat support in Dedham, MA is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $29.13 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Dedham, MA? For Remote Chat Support jobs in Dedham, MA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Dedham, MA look for? The top searched job categories for Remote Chat Support jobs in Dedham, MA are:
What cities near Dedham, MA are hiring for Remote Chat Support jobs? Cities near Dedham, MA with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Dedham, MA as of August 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 100% Remote job distribution, with an average salary of $55,653 per year, or $26.8 per hour.

Customer Service Representative as 100% Remote

Amicis Global

Woonsocket, RI • Remote

$20/hr

Contractor

Re-posted 5 days ago

Job description

Title: Customer Service Representative
Location: Remote
Duration: 06 Months
Shift Timing: 09:00 AM – 06:00 PM EST (Training - Monday – Friday)
10:00 AM – 07:00 PM EST (Post‐Training - Monday – Friday)
 
Pay Rate: $20.00/- on W2
 
 
Kindly share your most updated resume.
 
 
Roles and Responsibilities:
This Customer Service Representative will perform inbound and outbound calls to members that need help in finding local community resources to meet their social needs.
There is a strong preference for finding candidates that have lived or cared for someone with similar experiences of our members.
This Customer Service Representative role is a call‐center position supporting members with Social Determinants of Health (SDoH) by helping them identify and access local community resources.
Representatives handle both inbound and outbound calls and work closely with members who may be experiencing urgent needs related to food, housing, utilities, or finances.
Make outbound phone calls to members.
Locate resources to provide members with assistance for needs, such as food, utility, housing, and finances.
Provide timely follow-up as needed.
Display a high level of empathy, understanding, and patience, while helping to address the member's needs.
Utilize several systems, in addition to the regular usage of more than one monitor.
Required Qualifications
1+ year of customer service experience, with proven customer service skills.
Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens. Working knowledge of Microsoft© products (Outlook, Excel, folders)
Ability to regularly access a designated workspace free from noise and other distractions.
High-speed internet with the ability to hardwire via ethernet from cable modem to PC.
Preferred Qualifications
Bilingual preferred and able to pass language certification, if bilingual.
1+ year of experience in a call center setting, specifically related to inbound/outbound calls.
Knowledge of Medicaid, specifically related to communicate source navigation.
Strong communication skills (oral and written).
Strong analytical and problem-solving skills.
Active listening proficiency.
Ability to be receptive to feedback and to embrace continuous improvement.
Positive attitude and strong interpersonal skills.
Ability to display empathy towards customers' needs and concerns
Desire to contribute to building a positive team spirit.
Remote position: preferred that candidates reside in one of the following states: Tx, FL, Ok, VA, WV, KY, IL,MI
Education:
High school diploma or GED.
 
 
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