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Remote Chat Support Jobs in Dedham, MA (NOW HIRING)

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Remote Chat Support information

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$14

$26

$45

How much do remote chat support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote chat support in Dedham, MA is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $29.13 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Dedham, MA?

For Remote Chat Support jobs in Dedham, MA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Dedham, MA look for?

The top searched job categories for Remote Chat Support jobs in Dedham, MA are:

What cities near Dedham, MA are hiring for Remote Chat Support jobs?

Cities near Dedham, MA with the most Remote Chat Support job openings:

Infographic showing various Remote Chat Support job openings in Dedham, MA as of August 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 100% Remote job distribution, with an average salary of $55,653 per year, or $26.8 per hour.

Remote Licensed Independent Clinical Social Worker (LICSW) - Community Health Focus

Company Confidential

Marlborough, MA • Remote

Full-time

Posted 16 days ago


Job description

Position Overview

Gotham Enterprises Ltd is actively seeking a dedicated Remote Licensed Independent Clinical Social Worker (LICSW) to join our team and provide vital counseling services to a diverse client base. As part of our mission to enhance mental health accessibility, this full-time role allows you to work comfortably from home while making a significant impact on the lives of individuals in need.

About the Organization

At Gotham Enterprises Ltd, we are committed to breaking down barriers to mental health care. Our Community Health Clinic specializes in offering convenient and professional therapeutic services aimed at emotionally supporting our community. We recognize the increasing demand for mental health services and strive to provide a welcoming environment where both clients and counselors can thrive.

Work Environment

This role is 100% remote, allowing for a flexible work schedule tailored to your personal availability. The position requires strong digital communication skills, as you will engage with clients primarily through video chat and messaging platforms. Our innovative counselor dashboard streamlines the therapeutic process, enabling you to focus entirely on delivering high-quality care without the burden of excessive administrative tasks.

Key Responsibilities
  • Conduct individual counseling sessions via video chat, working collaboratively with clients to discuss their mental health challenges and develop personalized treatment plans.
  • Assist clients in exploring their emotions and life experiences, encouraging self-reflection and personal growth.
  • Actively advocate for your clients by helping them define and pursue achievable goals related to their mental health.
  • Manage client assessments, develop treatment plans utilizing a solution-focused approach, and continuously evaluate the effectiveness of interventions.
  • Facilitate referrals and connection to additional resources as needed to support client well-being.
Patient Population / Client Focus

Your clients will be stable adults exhibiting low acuity mental health concerns. Each client is carefully screened to ensure that you will be working primarily with individuals who do not present severe mental health issues. You will have the flexibility to choose the demographics you are most comfortable working with, enhancing your ability to deliver effective counseling tailored to their unique needs. Additionally, our system provides unlimited referrals, meaning you can spend less time on marketing and more time engaging with clients who align with your expertise.

Qualifications
  • A Master’s degree in Social Work, Psychology, Mental Health Counseling, or Marriage and Family Therapy.
  • A valid and unrestricted Licensed Independent Clinical Social Worker (LICSW) license; provisional or limited licenses will not be accepted.
  • Proven ability to make clinical evaluations and develop effective treatment strategies.
  • Exceptional interpersonal skills, with a compassionate and supportive approach to counseling.
  • Proficient with technology and comfortable utilizing online therapy modalities and platforms.
Preferred Experience
  • Experience in counseling individuals with low acuity mental health issues.
  • Familiarity with telehealth practices and online therapeutic tools.
  • Previous experience advocating for clients within community health settings.
Compensation and Benefits

We offer a competitive salary ranging from USD 90,000 to 104,000 annually, based on your hours worked and the scope of your responsibilities. Our compensation package includes:

  • A sign-on bonus to welcome you as part of our team.
  • Weekly direct deposit for your convenience.
  • A monthly healthcare stipend available for full-time counselors, enhancing your overall compensation.
Career Growth Opportunities

Joining Gotham Enterprises Ltd provides excellent potential for professional growth. As a part of our committed team, you will have opportunities to further develop your skills through ongoing training and mentorship programs. With our focus on client care and counselor well-being, you will be positioned to unlock additional responsibilities and leadership roles within our organization over time.

Why Join Our Team
  • Flexibility: Enjoy the freedom to create your own schedule, promoting a healthy work-life balance.
  • Supportive Environment: Work within a team that prioritizes mental health for both clients and staff, ensuring a fulfilling career.
  • Streamlined Operations: Minimal paperwork allows you to dedicate more time and energy to your clients.
  • Fast-paced Onboarding: Our specialists will assist you in becoming operational and ready to see clients in as little as 1-3 days.
  • Valuable Resources: Access to our top-quality therapy platform enhances your practice management and client communication.
Application Information

If you are passionate about making a difference in the mental health field and are ready to start a rewarding role as a Remote Licensed Independent Clinical Social Worker, please apply with your resume today. We look forward to welcoming you to our dedicated team!