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Remote Chat Support Jobs in Boston, MA (NOW HIRING)

10Beauty

Technical Support Engineer

Burlington, MA · Remote

Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Customer Support Representative We are seeking a dedicated and detail-oriented Customer Support ... online chat systems. Self-motivated and able to work independently in a remote environment.

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Customer Support Representative We are seeking a dedicated and detail-oriented Customer Support ... online chat systems. Self-motivated and able to work independently in a remote environment.

10Beauty

Technical Support Engineer

Boston, MA · Remote

$100K - $115K/yr

... chat, video, and remote support tools Escalate complex technical issues to Level 2 support or engineering teams when necessary Document issues, root causes, resolutions, and recurring trends within ...

10Beauty

Technical Support Engineer

Boston, MA · Remote

$100K - $115K/yr

... chat, video, and remote support tools Escalate complex technical issues to Level 2 support or engineering teams when necessary Document issues, root causes, resolutions, and recurring trends within ...

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Aston Carter

REMOTE HR Call Center Agent

Boston, MA · On-site +1

$21/hr

Experience providing customer service or support, preferably handling inbound calls and chat-based ... Work Environment This role is 100% remote and performed from your home. You are expected to have a ...

FocusKPI Inc.

Junior AI/ML Engineer (Remote)

Boston, MA · Remote

Immediate Role Overview We are seeking a Junior AI/ML Engineer to support the development of an ... Connect chat interfaces to SQL/enterprise databases and internal APIs * Build and integrate machine ...

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Remote Chat Support information

See Boston, MA salary details

$15

$28

$48

How much do remote chat support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote chat support in Boston, MA is $28.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.82 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Boston, MA?

The most popular types of Chat Support jobs in Boston, MA are:

What are popular job titles related to Remote Chat Support jobs in Boston, MA?

For Remote Chat Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Boston, MA look for?

The top searched job categories for Remote Chat Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Chat Support jobs?

Cities near Boston, MA with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Boston, MA as of August 2026, with employment types broken down into 81% Full Time, 13% Part Time, 3% Contract, and 3% Nights. Highlights an 100% Remote job distribution, with an average salary of $58,860 per year, or $28.3 per hour.

Technical Support Engineer

Burlington, MA • Remote

10Beauty
See more jobs at 10Beautyexternal

Full-time

Posted 10 days ago

Job description

Introduction:

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement.

This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences.

What You'll Do:

  • Serve as the first point of contact for technical support issues related to deployed robotic systems
  • Diagnose and resolve hardware, software, networking, and connectivity issues remotely
  • Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
  • Escalate complex technical issues to Level 2 support or engineering teams when necessary
  • Document issues, root causes, resolutions, and recurring trends within ticketing systems
  • Monitor system health alerts and proactively respond to operational issues
  • Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
  • Contribute to internal knowledge base documentation and troubleshooting guides
  • Help identify patterns in support requests and provide feedback to improve product performance and user experience
  • Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)

What You Have:

  • 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
  • Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
  • Experience working with ticketing systems and remote support tools
  • Comfortable analyzing logs, system behavior, and technical error reports
  • Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
  • Highly organized with strong attention to detail and follow-through
  • Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
  • Willingness to work a Wednesday-Sunday schedule on retail hours

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